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October 2023 by A. M.
This bank held a $100.00 CASH deposit for five days and was unable to provide an explanation except sorry.
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August 2023 by Владимир «Jak» Кохан
Yesterday I asked if I could open an account for myself by providing the documents that I showed them. Today I came with these documents and they said we can't open an account for you.. don’t waste ppl’s time !!!
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July 2023 by Damon Stewart
Largest bank in the country and the phone number listed here on Google doesn't work? Disappointing.
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May 2023 by Elisabeth Wechsler
I tried to open an account today with $250,000.00 and was told I’d need to wait 5 days. My current bank (First Republic) is failing, so my request was urgent. The bank rep was unmoved. What kind of service is this??
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May 2023 by Eli Notgiven
Locks ATM behind door so that it cannot be accessed after hours and closed on Saturdays.
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May 2023 by Jeffrey Stanton
Friendly staff great location
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February 2023 by Michael BaeFox
This bank is OK. Not good, but OK.
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November 2022 by Zachary Wood
Rude and incompetent time after time.
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August 2022 by brian ruby
Essentially Chase has stolen our money. We deposited an earnest money check into our checking account. They flagged it fraud. Yet they ran the check. This closed our account to give us no access to our acct and money. All associated acts closed as well. This is our primary bill pay acct. We have attempted every thing chase asked of us and the large brokerage corporation the check came from were diligent in providing the necessary identification. Chase literally asked us to bring an employee down to the branch to verify the check could be written. They asked for their CEO!!! The check was cashed and held and we have no access to pay our bills that have come due. They not only stopped the check but also all the money in our account! They have asked the bank of Virginia to pull the money back but this is impossible if they run the check. Bank of Virginia and the brokerage firm have washed their hands of it and explained that it is between us and our bank Chase. Which does not feel good as they have taken our money and provided no realistic way to resolve the issue. We have accrued late fees and damage to our credit as a result of banking with Chase. We still have no access to about 7k of our own money. I would tell anyone listening to avoid Chase bank.
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November 2021 by Galen Goode
Not open at all on weekend. Not everyone can make it to the bank on a weekday.
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October 2021 by Gilda F.
This bank did not honor a last trust with. proper death certificate. They changed the deceased's name on the account, and the proper executive cannot receive the death disbursement. This should be investigated. The also do not answer phone calls.
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September 2020 by Genie Anderson
as new residents, they were VERY helpful when we set up several new accounts with them. I find the staff friendly and efficient.
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May 2020 by Melissa O.
Every time I've been in this location the staff is friendly and respectful. I'm usually in and out in under 5 minutes, 10 at max. They've delivered great customer service and have been reliable for any and all assistance I have needed for my account, both in person and over the phone.
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November 2019 by Karen Bolch
Kim, the new manager, assisted me greatly this morning. Staff could not have been more pleasant or helpful. I am new in town and was not originally impressed but today changed my mind. They were awesome ! Many thanks!
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August 2019 by Joe T.
Closed earlier than posted time! Friday August 16,2019 I rode my bicycle 3 miles in hot weather to do some important banking at this branch.( I cannot drive) I have been a regular at this branch for many years. I arrived at 5:58 pm,according to my watch and iPhone both. The door was already locked and an employee inside turned off the interior lights! Their posted hours are until 6 pm on Fridays. I came as soon as I could this day. Additionally,every time I have called directly to this branch over the last 3 years,it goes to voice mail,no one has ever picked up the phone. Very poor customer service!
