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February 2024 by Tanya Weeks
Competent, fast and friendly service.
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May 2022 by E.B. Farnum N.
First they told me my tax return was a certain amount, then next time I talked to them it was all of a sudden half that. They took my entire state refund as their fee, and I have still not received my federal refund, 5 months later. The woman I dealt with (Sue Jordan) no longer replies to my emails. No phone contact. Every time I try the corporate help number the call is dropped or no one answers. Terrible busines.
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March 2022 by Luke A.
This company is awful. I have been having issues getting into my online account, and H & R Block has done nothing to help me get back in. I did my taxes online with H & R Block for 2020, and when I attempted to get back into my account to file my 2021 taxes I was not allowed. I changed my phone number to a new one, and yet when I tried to confirm my identity, they sent codes to my old number (without the option to send codes to a new phone or an email). I am unable to do my taxes, and the people that work at the branch are gas lighting me and saying I have never done my taxes with H & R Block. While I wish that was true it is not...
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January 2022 by Rudy Barela
I had been going to H&R block in ashland for years. I got a letter in the mail from the IRS that I was having a hard time understanding. I called Tracy to make sure the government wasn't trying to say I owed more money. She totally misunderstood me and aggressively accused me of trying to scam more money from her. I won't be using H&R block this year guaranteed.
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November 2021 by Sasha Gaines
My tax professional was super nice and went out of her way to help me.
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October 2021 by GAILE Friend
Preparer was well informed and very courteous.
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May 2021 by John Schafer
I have worked with the people at the local H&R Block office for years and never had problems there.
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April 2021 by Jan Elsasser
Great service. I am new to the area and was happy to find H & R Block here in Ashland. Thank you!
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April 2021 by lori bailey
I was impressed bt the service I received . The staff were professional and very helpful.
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April 2021 by Barbara Bailey
Completely satisfied with service
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March 2021 by Faith Morgan
Be wary.I never feel compelled to leave bad reviews and I love to support businesses, but this incident was outrageous. Normally a lovely experience, me and my partner had been going to this particularly H&R Block for 3 years and I had even brought family there because we trusted them. I have to say I am appalled at the way Tracy treated my partner. It was insane. She threatened him, was aggressive, accused him of fraud, withheld his social security card and other personal documents... and more. You don’t treat human beings that way and adults should not act like that. I am very disappointed. We will be filing a formal complaint with the company and looking into pressing charges. Dee was complicit and just watched her employee do this. I hope they never treat anyone like that again. To them directly: I am so disheartened, sad and disappointed; we trusted you guys.
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March 2021 by PsychicReadings with Christiane
Dee Hanson is very competent and very wonderful to work with.
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March 2021 by broderick states
I was refused help with my taxes and had aggressive service from Tracy Graham.
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February 2021 by Sharon Tallon
I have no questions or concerns where. H & R Block is concerned
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January 2021 by Ash
Seriously the worst H&R block ive EVER been to. Staff was nice. They are Terrible with obviously rare circumstances.
