August 2023 by Mike O'Brien
I have been a long-time customer of Keybank, over 15 years. If I could give this branch a -5 stars, I would. I opened a business checking and savings account with this branch a month ago. I was told everything was in place, and there should be no issues accessing the account. I had given them all my business EIN and tax payer id's and even offered to email over copies, which he said he didn't need. When I went to check my account, my accounts were not there, so naturally, I called the branch and spoke to the representative who opened said accounts. He admitted that he messed up and it would take 3 days for the people in the back to fix it. Told me by July 5th that it should be resolved. On July 5th, nothing was there, and when I called back, I couldn't reach the representative. I called numerous times, left voicemails, and even had me transferred where he must have screened the call. Since then, I have been speaking with Keybank support, trying to resolve this issue. However, after now speaking with 3 different people, the woman today told me there is a restriction due to not having a complete profile. How can this happen and not mentioned for over a month?! This representative should absolutely lose his job over the inaccuracies. His total incompetence of understanding the protocol of how Keybank system works is appalling. I dont work in the financial industry, but in just speaking with Keybank representatives I feel like I am more knowledgeable when it comes to the procedures of Keybank. A robot couldve done this job, quicker, easier, and cheaper. I won't use his name, but there is only one commercial account manager at this location. Would not recommend him, Keybank, or this branch. STAY FAR AWAY. Better off banking with some Nigerian Prince with PayPal.
