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December 2025 by Ani Mir
I caught him during a sale when I needed a full set up. He had all the parts on hand, a mix of new and used. Installed everything in 30 minutes. Gave me a good deal considering the retail. Everything’s working perfectly so far so good. Thanks 🙏
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August 2025 by Jj Ee
Fantastic service. I had a few different Yakima key cylinders that I didn't have keys for, and Pacific Rack figured out what keys I needed for free and sold the keys to me for $5 bucks per key.
This was way cheaper than REI, which wanted $15 dollars to *just identify* what key I needed (which takes only approximately 2 minutes).
Thanks Pacific Rack
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August 2025 by Kato Lee
They did a fantastic job! Quick to answer the phone and eager to help in person! Very knowledgeable and similarly prices to those found online.
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July 2025 by Rochelle Jaffe
Jacob is knowledgeable and helpful. His prices are competitive, and he's had in stock or been able to order within a few days anything I've needed. Buying locally makes so much sense. He's installed roof racks and a hullivator (kayak lifter) on 2 vehicles for me, and I'll use him any time I need racks or accessories.
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June 2025 by Kevin Stout
It was very impressed with every aspect of this small local business. I purchased a used roof rack system to upgrade the factory installed crossbars on my minivan. They installed it in a couple minutes for no additional charge. The prices and service were way better than anything you can get at REI. I will definitely be back for all of my other rack related needs.
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June 2025 by Laura Ambrosini
Overall great experience from messaging online to in store experience. Together we had a box picked out and on top of my car installed in less than 30 mins. Would highly recommend to anyone!
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April 2025 by Jimmy McPleasant
Pacific Rack had the parts I need and shipped fast.
I'm ready for the Cheat River Festival!
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March 2025 by Ali Malkocoglu
Great service for roof rack and box repairs. They are fast, priced competitive and very helpful. I had my Yakima roof box repaired here and very happy with the results.
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January 2025 by Glenda Newman
Amazing customer service and great products. I was looking for a bike rack that was not too heavy for me to install and load bikes. Jacob found exactly what I was looking for and kept the weight down. Pacific Rack offers several different bike racks and any kind of rack you’re looking for with everything preassembled (saves time and frustration). Thanks again Jacob.
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November 2024 by KATHY ROMERO
Excellent service. Very patient. I explained what I needed and bought exactly that. Thank you so much! I can take my trip in confidence, and with peace of mind, the equipment for my storage needs was installed correctly.
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August 2024 by L B
We cannot rave enough about Jacob and Pacific Rack, so wonderful, honest and helpful!!! For years we dealt with a great Rack shop in California ,they spoiled us, or so we thought. Pacific Rack and Jacob have been over the top helpful and knowledgeable in recommending the right gear for us. He has outfitted two vehicles for us and absolutely great and affordable each time! This is a business that earns and keeps our business.
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June 2024 by Kyle Mansfield
Love this place and the staff ! They have helped me many times even putting on a used rack I didn’t buy from them, true customer service at the highest level!
If you need a rack or box for your rig this is the place.
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May 2024 by Andrea Good
Had a great experience at Pacific Rack Outfitters in Talent today! Jacob installed a Thule rack on our Honda Element quickly and efficiently. He also offered a very competitive price. But beyond the installation, Jacob was incredibly helpful in explaining the differences between various racks, including load capacity and cost. We learned a lot and definitely plan to return to Pacific Rack Outfitters to explore other accessories for our Element! Highly recommend!
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April 2024 by Mr Andersen
Thanks again. You were ? to solving my problem.
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October 2023 by Leif Smith
nice rack
