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December 2023 by Brooke Hall
The new manager isn’t kind. Refused to help my client after coming here for years. Will be transferring
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November 2023 by Tara Davis
If I could give it no stars I would. Rudest staff members ever. Especially the manager! They supposedly weren’t able to deposit a check that was endorsed to me? But yet I’ve had it done multiple times at other locations. Now being new to the Ashland area so I went here & this was my first experience. Considering moving banks since this is the only location close to where I live now. Told them that & they didn’t even care, absolute joke. Going to close my account at a different branch, couldn’t even stand to be in there long enough to deal with their ignorant incompetence. Because I was also asked to come inside from “trying” to use the drive through. Honestly most pathetic experience I’ve ever experienced.
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March 2023 by Melanie Jones
No stars if I could. Better rates are available elsewhere. Who cares if they know your name, I'm interested in my interest rate.
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March 2023 by Melanie J.
No stars, this bank is a nickel and dime merchant. Run, don't walk, to a credit union.
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February 2023 by erik wallbank
The Ashland branch of Umpqua bank gets my praise without criticism. The staff are helpful and professional. Thanks for all you do.
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January 2020 by Rebekka Swan
Every time I go in I end up waiting a really long time. They always seem to be understaffed at the front.
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April 2019 by Sarah Gore
They need way more employees especially since the closed the location at the other end of town and Talent.
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October 2018 by Bow DeBey
Just another fee based bank. Their customer service is not what the signs on their counter describe.
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October 2018 by Jeffrey G.
I notice that other reviewers are whining because of fees associated with their own bad money management. Hardly the banks fault. If you overdraw your account you will incur fees. I myself do not overdraw my accounts and have found Umpqua to be BY FAR the best bank in Ashland and an excellent regional bank overall. Never a fee. I have only made money with them since enrolling, and they frequently offer me excellent "above and beyond" customer service. Maybe that's because I maintain my balances. Go figure.
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June 2018 by Jeffrey Gillespie
Transferred my six figure account from First Interstate to Umpqua due to the quality and professionalism of their front of house retail bank staff. Have been very happy so far.
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June 2018 by Lynn T.
Leaving today after almost nine years. Way back when, they were friendly, helpful wanted to be of service. Now there is always an air of employees acting like its annoying to be helpful. Leaving a bank with two businesses, including payroll services and a merchant account and three personal accounts, including joint accounts with out of town children is not easy, this is how much I want a new bank. I should have done this years ago.
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January 2018 by Steven Edson
The “world's greatest bank†is my experience. Yes.
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March 2017 by N.E. W.
Asked for two rolls of quarters, asked if I was a customer and told no by teller and info desk.I can tell you that I will never get an account with Umpqua .Not a good way to do business.
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February 2017 by Victoria Leo
Good experiences for many years. My real criterion for good customer service is whether you can get an exception to rules when you need it. Some banking rules are Federal and can't shift, but fees and services - you bet. I utterly adore my Washington state Umpqua bank for loans, multiple-account bundles, and the folks here are friendly and helpful as well. I only do mundane things so far, as a part-time resident, so we'll see how they are when more complex problems crop up...
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February 2016 by Bucky Bechard
This is the bank you need to bank at, all the people down there are friendly and exceptionally skilled at their job. my wife and I just switched over from bank of america, and the entire team at this branch made us feel at home and welcome. you are not just a number with them, you are a member of their bank and family. I would highly recommend switching over if you have not yet! Drew.
