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July 2024 by Christine Addicott
Avoid the investment branch of this bank!
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July 2024 by starry pierce
I went to this US bank for a money order and after I left I got a call from the teller who helped me saying her system glitched and the money order I got would be invalid so I turned around and got another one, handing her back the first one asking her to shred it because I did not want to get them mixed up. This was on Friday and over the weekend I checked my bank app and it showed the charge twice. So when Monday came around I went back down there to try and rectify the situation and was told I couldn't through the drive thru but I could by calling (my teething baby was finally napping so I wasn't about to wake her) When I called the number they said it was a branch mistake so to go back and I did but then was told they couldn't fix it and a branch manager would call me the following day because they had already left for the day. I recieved no call, called the 24hr number again and was told they couldn't do anything and I had to go back yet again. I keep getting the run around for my money. Banks have so much surveillance and it is very easy to realise what I am saying is the truth, or to ask the teller who was working that shift. The amount for the money order would be 2 weeks groceries and its is ridiculous that they are not willing to fix the situation that was clearly a mistake on their end.
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January 2024 by jaime petersen
Recently opened an account at US Bank. Kenzie was extremely knowledgeable and friendly. She helped me sort thru some mobile banking issues and assisted me with choosing a new credit card for a large upcoming purchase. Great experience, thanks Kenzie!
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September 2023 by Mari Smith
Friendly, professional and very helpful staff! I don't often have to go into a bank in person but was glad I did recently to make a cash deposit. The experience was top notch. I've been a customer of Union Bank for 24 years and wasn't sure about U.S. Bank's acquisition... but they've been excellent with online, mobile and in person.
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August 2023 by Sara Rash
My Landlord is trying to scam me out of 75$, but thanks to Brennan we were able to get proof that they pulled money out a day before they were supposed to. He was extremely helpful, and very friendly. I have never had a bad experience here and all the employees not only remember me but have great personalities.
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January 2023 by Alden Moffatt
The people who work at my local branch are over the top helpful and friendly. On the business side, US Bank has very competitive rates.
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October 2021 by Robert Pierce
Horrible customer service..
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March 2021 by Kai Yearsley
Incredibly cold and cruel interaction with staff when seeking information after the tragic death of my brother. Do better.
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March 2021 by Arno Sphere
Worst customer service you can imagine.
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March 2021 by Chris P.
Absolutely terrible. Their ATM is out of order more than it's in service. Technology every other bank manages to maintain flawlessly, these jokers can't keep up with. And in the middle of a pandemic, when any reasonable person would rather stay outside then go in and and interact with a teller. Makes me wonder how meticulous they are about maintaining actual accounts.
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January 2021 by Patricia G.
I recently sold the number one restaurant in Ashland, Morning Glory, a beloved local institution that I have been operating for over 24 years. Covid 19 devastated my business and I ended up taking a huge loss in the sale of my business. I not only had my home mortgage, but Morning Glory mortgage through US Bank for many years, paying thousands of dollars in interest. Not only that, I had 4 different accounts funneling millions of dollars through this bank. On the day of my sale, I get a phone call from my title company telling me that US Bank is charging me more than 18,000.00 for the sale. I already took a huge loss and then they kicked me in the a** on the way out! Thank you for NOTHING, US Bank!!! You suck! I am currently in the midst of closing all of my accounts and I will never bank with US Bank again!
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January 2021 by Wholey C.
My first time working with this branch. Customer service was friendly, excellent. I recommend this branch!
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December 2020 by Kari Kay
Not a happy place.
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August 2020 by Karina Kay
Not a happy place.
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June 2020 by Kaylan Steadmon
I have been with US bank for years and years. I have a Military platinum account, Business accounts and credit cards. My entire family including my grandparents have banked here as well. I’m so beyond shocked how they have handled Covid-19. This bank is profiting off of this pandemic with little to no help for people that are suffering without jobs or unemployment. I am currently closing all of my accounts including business accounts and credit cards and I strongly advise everybody to stay away from this bank. Most banks are helping people however they can through this pandemic. This bank is making a profit. Shame on you!
