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July 2024 by Emily R.
Had my jeep towed to PNW Automotive. Had 4 different mechanics tell me beforehand what it might be. Kept raising price after approval. Wanted an hour's labor at $159 to move 2 bolts to replace battery that didnt need replacing. Told them no to that one. Then they wanted to replace the serpentine belt (that didnt affect getting the motor to run normally). Which ultimately they didnt put on right and is already fraying. They did the oil change but underfilled and didnt bother to put sticker on windshield to know when its due next nor filled washer fluid. Operationally the jeep is iffy after over $2,000 labor and they didn't replace all of the rocker arms/lifters (normally if one is bad all are replaced). I used to detail vehicles full time, but because of a recent badly broken arm injury I decided to have them detail my jeep which sat over winter. To say it was half done is an understatement. Loose dirt in every cubbie/door compartment etc. The outside was filthy from sitting at their dusty shop. Whatever they applied to seats to clean them they used so much that they left it in seats and it hardened the seats. And, without bothering to say something before (which I would have either taken care of it myself or shown them a trick) that they couldnt get dirt/mold off steering wheel, they mechanically stripped my steering wheel! When I texted them about it they kept trying to excuse it basically that it was really dirty and they didnt want me driving an unhealthy car. And, they suggested I get a steering wheel cover like what the heck. Firstly, they should have replaced the steering wheel to make right what they damaged. Number two, I told them that because of my broken arm/ligaments I cant just simply do steering wheel cover. And since then, theyve ghosted, even after telling me they want it in at 500mi to check their work and they dont schedule it for that. Apparently they want their bill to be around $25k instead of making right what they oopsed on. Almost a complete waste of $2,500. And here they want people with high end cars to trust them with their rigs.
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July 2024 by Evan T.
This place is a joke. I would never trust this place with my Land Rover , Maserati , Mini , Mercedes-Benz , BMW and or anything European. I have left many voicemails with no call backs asking for updates on my vehicles status of repair. So I decided to drive down there. I see my vehicle is outside in the parking lot with the tail gate open. With another vehicle parked in front of it. They spend more time playing tetris with vehicles, then they do repairing vehicles. Once I get my vehicle back in my possession. I will never be back.
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March 2024 by Reed Cole
Really expensive and bad service, huge mistake going there
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March 2024 by Erin riggs
They are very friendly and the service was great. The only minor issue I had was with the communication, my vehicle needed some bolts to be ordered and installed that I didn't know I needed. They ordered and installed them before talking to me about it and it made my bill go up obviously. Now I have no problem paying for the bolts ($42), my issue is they never said anything to me until I got back to pick my vehicle back up.Also when making the appointment for a diagnostic exam to be done they were telling me 3hrs and at the 8hr mark I had to reach out to them for updates on the status. I also wasn't told about the added cost until I return to pick up the vehicle. But 10/10 will be taking vehicles back in the future.
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March 2024 by Vincent DiSisto
Very detailed explanation of my vehicles needs & what it doesn’t need right now &Competitive costs !Vincent in Astoria
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March 2024 by RW
Fast service good communication! We’re super friendly and good to our nana.even left a thank you card and little bag of candy in her vehicle. Definitely planning on bringing more of our vehicles there.
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March 2024 by Tiltedjules2323 Fluke
I am so impressed by the excellent service I received here at PNW Automotive! It really is top notch. I will return the next time my car needs service and will recommend to friends and family.
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March 2024 by 李盈臻
They are awesome, always did extra work!!!
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March 2024 by Bryan & Sue Stanwood
Extremely knowledgeable and friendly people running the place. They even gave me a valentine treat..nice touch.
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March 2024 by Sondra Eaton
Although they were not able to repair my car, they were very accommodating with keeping me in the loop regarding the status of my insurance claim.
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March 2024 by Suzi Justin
Great customer service. Everyone is very knowledgeable and trustworthy. I would recommend them highly!
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March 2024 by Kw spam
They fixed my car and made sure I knew what was going on the entire time.
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March 2024 by kathy colvin
I have been very happy with the service at PNW AUTOMOTIVE. It is now my "go to" for both of my cars!!Services: Electrical repair
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March 2024 by Luna
They really cared and took care of my vehicle! Wonderful and friendly place if you need honest work done.
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February 2024 by Conner Davis
They took amazing care of me and my car!! Would definitely recommend. They helped me diagnose the issue I was having with my car that I couldn’t figure out in a timely matter. Very commutative. Thank you PNW automotive!!!!
