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December 2023 by Eric
Wow ?. So I paid for a shower, while I was almost getting out, I heard someone banging on the door extremely hard..I responded yes can I help you...nothing was said..then 15 mins later, another bang bang on door so I turn off water open the door with just a towel, I ask can I help you? He told me there was a time limit on showers..I was kinda stupidifide and annoyed..I said since when? I always stay here no one has ever told me this, the assistant manager says always, I said show me the policy? He said he have go write one up? I'm like so you don't have a policy? He said that his store manager had one but he had to go and get it..I'm like you don't even have one, cause if you did you would tell people once they pay for the shower or have signs up and you'd go find it and show me, I am seriously annoyed by this and said you can't hard-core bang on someone's door like that..his response yes I can I'm like wow dude if I was a female in this situation. One they could sue for harassment. And they would of call the cops on him. He did threatened to call the calls on me, for confronting him about it, I was pretty annoyed ? by this. So people there's a shower time limit I guess and has been forever so for warn ya.I wrote to the corporate office and there response.Thank you for reaching out to us and voicing your concerns as to time limits for showers. We will take your feedback into consideration as we continue to discuss our policies and procedures for the services we offer, including showers, at our locations. We thank you for your business and wish you the best.No apology for confusion nor on the confrontation by assistant manager.
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May 2023 by Sarah L.
Just got ripped off at their ancient broken pumps took out money but gave us no gas. Realized as we pulled away we were still on empty. the attendant completely rude didn't care only cared the transaction went through and not there problem
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April 2023 by Kristie Brand
Terrible customer service. Told me I couldn't buy smokes, even with a valid ID. Because the guy in front of me, wanted the same kind of smokes...who I guess didn't have a valid ID. He yelled at me. Even called the truck corral, to keep me from buying cigarettes. Lame
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April 2023 by Google user
Terrible customer service. Told me I couldn't buy smokes, even with a valid ID. Because the guy in front of me, wanted the same kind of smokes...who I guess didn't have a valid ID. He yelled at me. Even called the truck corral, to keep me from buying cigarettes. Lame
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July 2022 by Whitney R.
If I could leave a zero star review I would. My husband and I pulled in tonight pulling a large living quarters horse. We pull in and took up about 5 parking spots, there were still 5 empty parking spots right next to us. The guy working inside came out and told us we could NOT park there because we weren't paying customers but we were getting two new bottles of propane and $20 worth of snack from the store. So we were paying customers! He was SUPER rude and disrespectful. We loaded our tanks back up and went to Mavericks right down the street. Where we spent $50 in propane and $20 in snacks and were appreciated for our busI was. We will be taking our business anywhere but this Jackson's/ Shell in Baker City. 9:00pm July 28th, 2022.
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May 2021 by kevin heath
I should take a picture of the men's room here and post it along with this review. Absolutely unacceptable.
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May 2021 by Kevin Heath
absolutely nasty
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April 2020 by Travis Leier
Terrible place, bad fuel and nasty woman working at fuel desk. Hate truckers stay away
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February 2020 by Beau D
I believe it was the manager, not customer service oriented at all, made me very uncomfortable and her snappy and demeaning attitude was not something I felt anyone should deal with.
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December 2019 by Dawn D
Encountered the rudest woman wearing a customer service award (this was truly a joke). Not only does this woman not understand what customer service means she spreads her dark cloud of hate and discontent about policy. I would recommend she not leave home until after the holidays as she is ruining it for every customer she comes in contact with, I only hope she doesn't treat others in public this way, as she is a scare on this business if those whom encounter her sharp young and bad attitude might be so misfortune to run into her. I will never and will assure family and friends will not be entering the establishment. This is disappointing as this location actually pumped gas for ladies at night, as a mom this was appreciated. At this point, i got it. I would rather cut off an arm than deal with this hateful human.
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October 2019 by James Grantham
Decent parking, easy walk to restaurants and stores. Always pretty clean, never had problems with staff or other people knocking on doors.
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April 2018 by Tik Moore
Great friendly staff.
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February 2018 by Yeni Arteaga
All I can say if you need propane don't come here I have been coming here for a year and this time they refused to fill my tank when last time they filled it lame!
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August 2017 by Aaron meyers
Retarded policy of not giving prices of phone for cigarettes. Wanted to see if they were cheaper than the truck stop. Their loss
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February 2017 by Steve Phillips Sr.
I needed to wash my window's at the truck fuel island and none of them had water or a squeeze.