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November 2022 by Ethan DeLong
Easy online access, app, budget
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October 2022 by Benjamin Kollenborn
Excellent service.
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June 2022 by Mile W.
I could not cash a check on my mothers account from which I am the power of attorney however three months ago the bank was perfectly fine with me cashing the same check. The customer service was very poor . I would not recommend this bank.
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January 2022 by Jc Heroff
The cashier's are helpful and patient. A pleasant atmosphere..
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October 2021 by kyle koontz
Great help
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January 2021 by B
Ms. Anderson is always so helpful and goes above and beyond her duties...because of her, we bank here.
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May 2020 by Elizabeth
Ms. Anderson is always so helpful and goes above and beyond her duties...because of her, we bank here.
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June 2019 by Jon Porter
Great Service, always helpful.
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April 2019 by blaine clemens
Today we needed to start a new account due to moving to Baker. My husband and I had walked into another downtown bank and were completely ignored. We waited with no eye contact from anyone at the Old West Credit Union. When we walked into Umpqua Bank, we were greeted warmly with coffee or tea and told that someone would be with us shortly. Chastity Anderson helped us for over 2 hours deal with some difficult SS issues concerning changing from an old bank . As recently retired seniors we felt welcomed to Baker and supported in our new banking venture. Thank you Chastity!!! Most would have given up and told us to come back after we figured out the problem. We appreciate customer service like this and will do our future banking with Umpqua!
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June 2018 by John Stewart
Excellent service
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August 2017 by Thomas W.
Such a delight to find a bank who puts customer service first. Wonderful staff and always friendly & helpful. I wont bank anywhere else. Drive-up window is wonderful on snowy winter days. Always a treat for my dogs too. Great folks.
