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July 2023 by Aaron Webber
Iam actually kim webber....but I went into the store in baker city yesterday July 11 2023 AND THE BEST SERVICE IVE EVER HAD AT US CELLULAR I was in and out also her name was Stephanie just outstanding service!!!
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April 2022 by B
"This isn't an actual US Cellular store," this came directly from the young rep's mouth. They "work off of commission" and it was apparent because there were people in there buying new phones that she was eager to help. Obviously they aren't interested in helping unless you are trying to buy merch. She tried telling me she couldn't give me an e-sim in store, when I literally got one in store, not even 3 months ago (see pic for proof). She said she was new, and hasn't ever done it. I asked her if I could get her manager's card and she wouldn't give me one, instead she "called" her manager right in front of me. Girl, you need an attitude adjustment; you could have just told me that you don't know how to do it, and politely ask me to come back. Management, why would you leave someone who is so green behind the ears to work without supervision? This was one of the worst in-store experiences of my life. I've never been talked down to like that before. She tried telling me to call 611 and they could do it over the phone. Wrong, 2 different reps told me that I have to go into the store and have it done in person. So either those 2 reps were wrong or ms attitude needs to be trained properly. Just called the 2nd closest store and they said to come in and they will give me one at no charge. They told me they get a lot of customers who come in with complaints about the aweful service they receive from the Baker store.
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April 2022 by J. Reeves
Always have been patient and friendly. Great service and going back soon to upgrade my phone this time.
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January 2022 by Stephanie Kirk
Great newer team!!! Love the atmosphere
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October 2021 by Cindy Couch
Needs more employees so customers can be addressed more time efficiently
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November 2020 by Beau D
The opening rep was using the most distasteful verbiage in the store and was very unpleasant and unprofessional. Children were around and this should be looked at