Verizon in Baker City, OR, operated by Victra, is praised for its friendly, helpful, and knowledgeable staff. Customers appreciate the store's dedication to providing a positive experience, whether they are upgrading phones, trading in devices, or exploring new options. Employees like Ivan, Liz, Emmanuel, and Angel are highlighted for their patience, professionalism, and excellent customer service. Ivan was especially commended for helping with difficult transfers and guiding customers through choosing the right phones, even handling complex situations with patience. Liz was recognized for her helpfulness and ability to assist customers within their budgets, making the experience pleasant and stress-free. Emmanuel provided efficient and kind service during a phone trade-in, earning strong recommendations. Angel, a new employee, demonstrated dedication by working through a lengthy process to transfer data from an old phone, showing persistence and diligence. Customers consistently mention that Verizon offers better options and service compared to other stores, making it their preferred choice for wireless needs. Overall, the store is known for its trustworthy, patient, and attentive staff, creating a welcoming environment for customers seeking reliable wireless services and devices.
Emmanuel was wonderful to work with. He took care of my phone problems. Very thorough and knowledgeable. He is an asset to Verizon.
July 2025
Emmanuel helped me out trading in a new phone. He was super efficient and extremely knowledgeable and kind. He had great customer service. I would recommend him to help with any needs at Baker Cities Location!
July 2025
Emmanuel was fast, efficient, knowledgeable, got me the best deal.
