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December 2023 by Aaron S.
Brooks s motors continues to impress me with their disregard for profits over quality of customer service.i purchased my dodge charger 3 years ago from them. Recently, i had an issue with a check income light that they addressed without charging me. But from the very beginning, they fixed expensive issues with my car for free that lemon laws could not have protected me from; that's integrity. They did it, I believe, as a matter of pride for their reputation. Some mechanics that I've dealt with in the past would try to solve problems that didn't exist for a profit. Brooks has recommended that I not waste money on issues that I believed were more serious than they really were. I recommend this honest dealership; they're truly hard to find.
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November 2023 by Adam Gilstad
Brooks was amazing. My breaks went out on my work truck and their shop just happened to be a couple miles away. I showed up with no appointment about 3pm expecting to wait. They had me back on the road the next day. The price was fair and the staff was very polite and knowledgeable. My family and I are very thankful to everyone there that made my truck a priority. If I could give them more stars I would. Honest, fair and kind people. Thank you Brooks Motor Company.
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September 2023 by Patricia Negrete
About week ago my car overheated. We had to use triple AAA to get my car towed. They towed it brooks in mt Shasta. The truck driver really nice. Unfortunately it was let at night so he left my key a box. My family got a motel for the night. There was confusion the next day about my car. The receptionist was understanding and amazing. I bug them quite a bit because I had my little children with me. The receptionist was amazing about me calling to get updates. We did have to stay another night. Lucky for me they fixed my car right away. The whole process was stressful me but this place was amazing. We were back on the road Tuesday evening. I was grateful to pay what they work on my car for turns out it was something simple. They definitely took care of my car so I can get back to the road. I was able to finish my drive to California and back home to Oregon no issues. The staff was amazing and thank you.Service: Vehicle Inspection
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May 2023 by Alex C.
My truck was only outside ram dealership four days and limp mode got me here. Good honest guys, fast turnaround and I'm back in business. While I waited for a ride I caught their front yard gopher. Good attitudes and good people. Last place left me with an interesting cap for brake fluid
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April 2023 by Caleb Taylor
Got my head gasket repaired a couple months ago and now I'm doing it again have a new mechanic looking into it to see if it was done right the first time . I spent way to much to have it happen again in a short period of time . I called to see if it has a warranty for there work and they said only 30 days now im gonna be out another 3 plus k
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November 2022 by Gary S
Chris and the boy's took care of another emergency. I thought I fell through the cracks, but Chris got to the bottom of it quickly and put me in the line up. My truck was completed quickly, Thanks everyone!!!
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October 2022 by vanessa ftop
Love the people there very kind and helpful bought a car had to bring it in nothing but the best to say about the whole experienceService: Engine repair
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August 2022 by Gretchen Kempfer
I showed up at 8:30AM with an emergency and they were able to address it immediately!!! VERY professional gentlemen working considering my poor approach and panic!! THANK YOU SOOOO MUCH to everyone that works at this shop for helping me out so quickly and efficiently!!! 10/10 recommend!!!!
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May 2022 by Julie Kohler
I’ve been going to Brooks for years. They are awesome . They’ve done so much maintenance work for me ! Things that a lot of other places cannot accomplish. I feel their prices are reasonable, they stand behind their work. Friendly , efficient & honest !! Much thanks for your excellent service over the years. Sadly but gladly I recently sold my two German vehicles ….. so won’t be seeing them as much !Services: Transmission replacement
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January 2022 by Carson S.
!!!!!!!!!DO NOT BUY FROM HERE!!!!!!!!!! Very unprofessional. They do not negotiate on prices. I have had my truck that I bout for $8,200 from them for 4 months and I have put $4,500 in maintenance.
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July 2021 by Shelly Breazeale
Not a great experience.
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June 2021 by Gayle Mckinnon
They are great. They explain everything to you about what they are going to do and tell you what is wrong with you vehicle.They will drive your vehicle if it's okay with you and you can go with them.Also try to tell them what is wrong with your vehicle too. I will always go to them. They are very helpful.And glad you came to them.
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November 2020 by Greg Klecan
Stopped into Brooks to get an estimate on replacing my front shocks which I supplied. We discussed everything about the job. They gave me a reasonable estimate (1.5 hours = $122) and it's extremely straight forward job that I should have done myself, but the quote was reasonable enough that I would just let them do it. Its not enough time to leave it and come back, so I wait. They jump right on it.2 hours into the job, the service writer comes in not to tell me its finished, but that they are actually going to charge me $199 more than the original estimate. It literally went from $122, to $321. Outright unacceptable.When I inquired why, I was told because of the nature of the shocks they were swapping, it simply took them more time. Its a shock valve swap. Take old out, put new on, mount remote reservoir right next to the primary valve as we discussed. An extra 30 minutes to the bill would have been the high limit of job creep.Perplexed, I reminded the service writer that we had discussed everything about this BEFORE they gave me an estimate and I scheduled the service.Allegedly, it took them two hours to mount the remote reservoirs. 1 hour each to mount the brackets is insane. It should take less than 5 minutes on each side. 2 self tapping screws right into the frame. When they finally finished (almost 4 hours) and I got the invoice, I saw they casually added $16 for parts even though they were supplied with everything. They also tried to keep my aftermarket lift components that were no longer necessary with the replacements.Apparently just doing the labor isn't enough for these guys. I would not trust anything they tell you, and if you're a woman you can probably assume they are going to try to take even more advantage of you.Stay away from these people.
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October 2020 by M F.
They had my car for a week for what was to be a 4 hour job. They claimed my car kept shutting off which I never had that problem. I finally get my car back and the issue was not fixed. They decided to charge for a job I did not request. I drove my car car for 2 days and now will not start. I never got the original issue I took it there for fixed and now I dont have a drivable car. We bought 2 cars from brooks because of the 50/50 mechanic but seems they only do 50% of work. I was also charged 20$ for 10$ of gas because according to them they upcharge when they have to but gas even though the gas station is across the street and my car had gas in it. And I might add my car was filthy when I got it back. Very disappointed we were going to go back for another purchase but because of their mechanics we will shop else where and so should everyone. UPDATE: I called and spoke to Gary he now refuses to work on my car. But wants the negative review taken down. As we looked under the hood we saw there is a missing cover and a screw driver inside. I took pictures and will be taking it to small claims court. They made my car undrivable and now refuse to fix their mistake..Thanks alot GARY! Please think twice before you shop with them.
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October 2020 by Irina C.
You will be better off getting your car directly from a junk yard than from this place. Very unprofessional and greedy. Save your time, money and sanity, stay away. Good luck, Gary!
