-
June 2023 by A D.
It is useless to describe the experience. Oregon Consumer Hotline recommended filing a complaint without delay. KUNI Collision Center uses bate and switch method. Took the money from the underwriter and went mute. No scheduling, no communication, no replies, no calls despite ten days of trying to reach Tuffy and the rest of them. Please, rename the place into Holman Auto Group etc. because it has nothing to do with the real brand name Kuni. Those were the days when things were handled by the local professionals, owners and managers.
-
April 2023 by Kristi C.
I drove my optimal functioning 328i to Kuni for a bumper replacement. After being serviced, I had my car towed to my mechanic to repair the electrical damage that "coincidentally" took place. I can't recommend Kuni anymore. It's not the same company it once was since the acquisition.
-
March 2023 by Scott S.
Brought my car in for an estimate because the State Farm repair shop was on a 6 month wait. Big mistake on my part. They took apart the car and would not honor the State Farm estimate and then charged me $250 to put the car back together. Then today I found out they did not put the car back together correctly so now I have to wait for additional parts. Don't take your car here
-
February 2023 by Lee T.
My car was repaired at Kuni about 6 years ago, not the best job (as they couldn't find some of the original parts to replace) but it was satisfactory and acceptable at the time. Fast forward to today (early 2023), I find that a taillight is broken. No big deal. I took the car to my local oil change place for the bulb replacement, but they told me that they cannot get to the bulb because the housing is attached with some sort of a bizarre pin. They showed it to me, and indeed it didn't look original and it was not reachable by their tools. I took it to Kuni as they were the ones who did the original job which replaced the relevant parts. Not only they denied they were the ones who didn't attach the housing correctly, they gave me an estimate of over $950 to remove this "broken bolt." They claimed Jiffy Lube must've broken it, when they tried to replace the bulb. That is simply not the case, as I was watching over at the Jiffy Lube technician. No one ever even touched those parts of the car since Kuni worked on them, back when it was repaired in their shop. Turns out it wasn't even a bolt. I removed it myself after some struggle, which turned out to be some sort of a plastic pin. And I can't re-attach it securely, because there is no thread in the backing plate to even hold a bolt. I suppose that's why they must've put this plastic pin in the first place. They messed up the housing and rigged it to attach in this way, assuming I wouldn't notice. And indeed I didn't, till the taillight became an issue. So, even though the original fixes to the car were good, they never disclosed to me about the "plastic" pin, nor they owned their mistake once it became apparent. I'm more disappointed in them doing a botched job at first and hiding it than anything else. If they told me it was attached with a plastic pin, I would've known how to deal with this properly and not wasted so much time on it. Needless to say, I won't be going back to Kuni. I should add that the "estimate" person (Mr. Kim) I worked with was actually nice. He even helped me locate the paperwork from when the car was fixed. But I'm guessing their company policy is to ask for high prices (more than $950) for even something like this, which they should've acknowledged as their mistake and they should've taken care of it. Perhaps they were just trying to make me go away, and in that, they were quite successful. Perhaps far better successful in driving me away than they anticipated, but alas they valued their own "time" than mine. A mistake in my opinion.
-
February 2022 by Cindy N.
If incompetent and irresponsible staff is what you are looking for then this is your place. They lost my appointment that I scheduled and the insurance agent confirmed, charged $300 as a storage fee for less than 48 hours and left the hood of my car unlatched when there was no reason for them to even be under the hood. Just imagine driving down US 26 with a loose hood It was an overal disappointing experience and I will not be going back
