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February 2024 by Denis Vidal
Maribel helped me and my family out with tech issues she's amazing and really patient!
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December 2023 by debra Jones
Rude not willing to spend time on fixing a problem
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November 2023 by Phoenix Engel
Gave the wrong SIM card, attempted to get it replaced and was then informed after I got the initial one with just account information and my social security card that wasn't going to be valid enough to receive a new SIM that was compatible with 5G.
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November 2023 by Alex
The staff in store I would rate at 4-5! They had great customer service and I would expect anyone and everyone to appreciate the service at this store. However I was informed that the new iPhone 15 that was a dud I had just bought 3 weeks prior was not replaceable or under warranty! The AT&T warranty policy is 2 only WEEKS!!!!! At 2 weeks you are stuck going to the manufacturer for replacement. For me it is just bonkers! I don’t know how someone would even use a new phone completely in 2 weeks. Even if it is just an upgrade from the 12,13,or 14! I’m just irritated I never would have thought that this was the way it is.
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November 2023 by Joy Pope
Shout out specifically for SPENCER!! My parents, who are in their 80’s, needed upgrades to their phones and plan they’ve had for YEARS. My sister and I went with them to AT&T to make sure they didn’t get something they didn’t need or couldn’t understand (tech-wise). SPENCER was the most kind, understanding, knowledgeable and patient individual we could have been paired with. He listened to exactly what they wanted and found them the perfect phones and plan!! This young man is an exceptional individual and AT&T employee, I can’t say enough about him. Thank you Spencer!!!!
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October 2023 by David Norton
Went to store looking to upgrade our iPhones. Tanus was a pleasant surprise! We have upgraded our phones many times and have never experienced such a knowledgeable and helpful salesperson. We have been struggling with trying to stay within our 12 gig shared data plan. Tanus upgraded us to an unlimited plan that will resolve that issue. Many thanks to him! Well done!
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October 2023 by Aaron Stoker
Tanus was amazing! He helped me with my concerns and purchasing a new device. Great customer service and very knowledgeable!
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September 2023 by Travis M
Horrendous customer service. Maribel (the alleged store manager) processed a trade in incorrectly and really tried to screw up an employee account Im a part of. She seems very inexperienced and does not care about screwing up peoples accounts. I would suggest more training for these employees. Stay away from here !
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August 2023 by Tammy Khazali
This has been the worst experience that i have ever had with any retailer. This store is constantly short staffed and mostly not competent when providing service. I originally went to this store to activate two phones and the manager wasn't able to provide that service efficiently. Then i came in to retiurn a phone case which would normally take 5 minutes bit she had me wait while she activated someones device which kept me in the atore for over 39 mins. I do not recommend this branch because of the way its managed..
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August 2023 by Sandra Silva
Was satisfied by Rep: Sandon!! He was VERY knowledgeable and helpful. This guy was willing to wait and exceptionally patient with my families process. You Rock! ❣️
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July 2023 by Lynn
Sandon was so helpful and got us set up very quickly. Really appreciate the kindness and efficiency!
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July 2023 by Laurie
Great experience!I can't say enough good things about Sanden. He helped me set up my phone that came in the mail cause I really wasn't sure what to do. He's a great example of customer service! Thank you so much
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July 2023 by rony T
Sandon did an outstanding job breaking down and explaining to us, details by details the new deal we were interested in and we were obviously sold on it. He was very patient, affable and courteous. Amazing Job!
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July 2023 by 成田正輝
I came in to AT&T to add a line to my business account and Sandon made sure my new number was added the the right group in a timely manner.
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July 2023 by Zahra Baloch
Spencer and Sandon were wonderful! Helped me transfer 7 phones to AT&T seamlessly.