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March 2024 by Karen Hanson
They seem to have issues with their phone. It takes multiple calls to get through and no option to leave a voice-mail, it just hangs up on you
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March 2024 by HybridSymbiote
I've been to this vet before, and the visits were fine, no issue. But my dog was attacked by another and I called to have my dog looked at, and the woman said curtly "we're all booked up" and hung up on me. Unacceptable.
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March 2024 by suttichai chavengvan
Every one here so helpful and courageous.
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March 2024 by Matt Nees
Great service and great Vet Drs!
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January 2024 by Patricia Clements
At the end of the day they get the job done and most of the staff are friendly, but it does not feel organized and I constantly have issues trying to get my dog's prescriptions.
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January 2024 by Mom 2-4 Kidz
Dr. Gridiron is amazing! He is very smart and easy to talk to. The techs are great too and they were actually able to cut my dogs nails when no one else has been able to. Highly recommend this vet clinic.
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December 2023 by Monica A
The people are nice but the vet wouldn't listen to what would help our cat and if it wasn't for giving her a nebulizer she would be dead. And if you are expecting great service you might want to look else where. You are rushed in and you don't even see the vet and you only see the vet assistant. This place could use some work I know they are short staffed but that doesn't mean let good customer service go.
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December 2023 by roni Corzine
I wrote a review. That review still stands. But Banfield made a point to find out what happened and fixed it and made sure it was a learning experience. Which I greatly appreciate. Thank you, Banfield, for your prompt attention to this. Happy dog, happy momma
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December 2023 by JaymiLee Makin
Dr. Rivera is the BEST. My (reactive) dog and I have been through quite a few vets before finding the one. All of the staff at this location are very helpful with scheduling and pricing. The lobby is always clean and has very few patients waiting. My dog isn't so scared to go to the vet anymore
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December 2023 by Sarah Espinosa
I made an appointment online at the beginning of month for an appointment at end of month. I did not receive any email, text, phone call communication leading up to the appointment. The person taking my dog's information was rude and expected that I knew everything going into the appointment. I was told it was a drop off appointment and my dog would be at Banfield for most of the day. I shared, I was not aware of this and was not given any information ahead of the appointment and expected to know that it was drop off only. We left as I was not comfortable with my dog being there for the whole day. Extremely disappointed and will not be using Banfield moving forward.
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October 2023 by Amelia Michael
I have called this location over 5 times in the last 2 days to try to schedule an appointment and no one ever answers or they put me on an indefinite hold. I have never been to this banfeild and will never try to reach them again
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August 2023 by Richy Craciun
They don't even deserve a single star but it's the lowest rating I'm allowed to give. Have been taking my dogs to Banfield since 2020 and have only had problems at this location. Once I tried to request a refill for my dogs seizure medication and when I was told it was ready all I received was a script and not the medication after waiting for 5 days and even after asking for a refill on the medication specifically. Thankfully Costco was able to fill the script in less than 24 hours which is significantly faster than them and half the price even after their "20% off" for members. The clinic also decided to only update information on one of my pets even after having both there and asking for information on both which led to the company calling me 6 months later just to tell me that for their negligence I owe them $800 and that it is my fault. If you want a better option for your pet Hannah the Pet Society is amazing and will actually cover emergencies for your pet.
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July 2023 by Mia M
staff always friendly and accommodatingmy dog loves the vet, and gets excited when it's check-up time
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June 2023 by Chad M
This Banfield is a good one. Through two dogs now we've had good service. Vet visits/phone calls are thorough and they do what they say they are going to do when they say they will do it.Always answer the phone and give good updates. Front desk staff is thorough and happy to see me and my dog.Things they can improve on probably mostly have to do with staffing, it is a high turnover field... they could clearly use some more folks. Sometimes I have to remind them of requests or details, but they always fix it/refocus/communicate.Pricing is clear and well explained. We do one of their monthly programs that provides yearly exam, vax, and issue exams included in the price. The parts of the facility I get to see are clean and well maintained.
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June 2023 by Janna Schuh
My puppy absolutely loves coming here. The staff is super friendly and loves seeing my puppy every time she comes in. I cannot say enough good things about Dr Donald Gridiron. He is amazing and I highly recommend him to all of my friends and families that have pets
