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January 2024 by Tony H
I like Bank of America, but I don't like going into the actual building of Bank of America. Because it's always full with people, and there's always a line.
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September 2023 by Obdulio Guevara
Terrible Costumer service
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August 2023 by Sapna Raj
This location is outstanding and the staff just as good! Everyone is so polite and much welcoming to everyone! All I can say is that the staff really knows how to treat their customers ver well!Awesome customer service and I’d say keep up the good work!
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July 2023 by Million Geb
Bank of America has earned a reputation as the epitome of a poor banking experience. It is disheartening to witness their utter disregard for customer satisfaction. Regardless of their abysmal rating, they demonstrate a shocking lack of concern. Even in the presence of multiple idle tellers and bank associates, they persist in treating customers poorly. Their disrespectful and dismissive attitude leaves a lasting impression of frustration and disappointment. It is strongly advised to steer clear of Bank of America and explore alternative banking options that prioritize customer care and strive for excellence. Avoiding this institution at all costs is the only sensible course of action.
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June 2023 by Phil R.
UNDERSTAND THAT IF YOU'RE A BofA CUSTOMER THEY WILL NOT HONOR THE CHECK THAT YOU WRITE TO ANYONE. THEY DON'T CARE ABOUT YOUR WISHES. THEY WILL NOT HONOR YOU... PERIOD. THINK ABOUT THAT. JUST TRY TO TAKE CASH OUT OF THIS PLACE! YOU CAN'T. THEY REFUSE LEGITIMATE TENDER CASHING THEIR OWN CHECK. CERTAINLY NOT AN IMPRESSION I'D WANT TO MAKE ON A POTENTIAL CUSTOMER. YOU SHOULD BE VERY WORRIED KNOWING YOU'LL NEVER GET IN WITH A LINE 2 BLOCKS LONG. I BELIEVE YOUR MONEY WOULD SERVE BETTER ANYWHERE ELSE. I'LL BET THEY BEGIN CHARGING YOU $5 EVERY TIME YOU NEED TO TALK WITH A REPRESENTATIVE.
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May 2023 by Sunny B
Yes, the Asian lady was very friendly as I was purchasing a big item. She was very professional and I forgot her name. Cashiers check was free.
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April 2023 by Honda
Yes, the Asian lady was very friendly as I was purchasing a big item. She was very professional and I forgot her name. Cashiers check was free.
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April 2023 by Jayden F.
This location's ATM's consistency do not work, and they will not pick up the phone if you call. After attempting to get some assistance with an issue on my account (to zero resolve), I think I'll be closing my account.
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March 2023 by Jelisha Hall
Excellent service!!!!! Respectful people working here! Extremely helpful AND energetic. The best banking experience i may have ever had. Thank you
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March 2023 by Faruq Gardi
I’m new to BOA, I have been waiting in line for 30 minutes only one cashier working behind the counter on Friday afternoon! There is two more cashiers sitting on their desks behind the counter they even don’t care!!!
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January 2023 by Natasha Kotenova-Kobbe
It’s very sad to see how BofA going downhill now since I became a customer 18 years ago! I went to this branch today, December 21 2022 at 11.20 am. It was ONE teller working only and line of 8 people. I waited 20 min, 2 people were served only. I left. It’s a busy Christmas time, and seems like the branch management doesn't care about it. The place looks dead. No stuff working, no cheerful Christmas atmosphere... I am thinking to move to a different bank now.
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January 2023 by Bernadette Mazur
Everyone was saying how bad the lines are, and while I can understand that they are a bit understaffed on Saturday, I feel happy we have the privilege to have an accessible bank on a weekend day. The line was a bit longer than usual, but the staff worked effectively and efficiently to help everyone’s needs, all the while being friendly and stress free. So I think they all deserve 5 stars for their quality service!
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December 2022 by Rachael S.
I went to 2 of your locations today. And they both said they didn't have anyone to exchange my foreign currency. The first one sent me to this one. The guy who helped me here, said I wonder why they keep sending people over here? Maybe a phone call to them after the first person came and said the same thing would have helped? So I ask him to call some branches to see if any Bank of Americas can exchange foreign currency? He looked me straight in the eyes and said, "well, that's nearly impossible". To make some phone calls, so I don't have to keep driving around, is impossible? Since when? They might want to go over customer service with him again. Very frustrating.
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November 2022 by Alex Mikul
Long line (14 people) moving slowly, and the manager doesn't seem to care or at least acknowledge the problem. I haven't encountered this inefficient service in other banks or credit unions in a very long time.
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November 2022 by Antony Zvonovskiy
The personnel is very calm, welcoming and helpful. Everything was quick. Had a good time working with everyone, especially Ritchie Cruz.Thank you!
