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October 2023 by Adrienne Speer
I am getting married in two weeks and came to Bouffant to get my hair freshened up for my wedding. When I walked into the salon, I had very bright, blonde hair that had grown out just a little bit since my last appointment at a different salon in July. I was trying this salon because my old salon is in Salem and this was closer to me. I was very happy with my hair already and just wanted the root at my part to be blended out a little bit.I asked for my roots at my part line to be smudged out. The stylist was very nice, but added a lot of dark root to all over my head, getting rid of so much of the beautiful blonde I had.I voiced my concern several times over the appointment, but eventually the salon owner/manager came over and was very rude, refusing to let the stylist help fix the hair, and had me wait for about 45 minutes for another stylist to come over. He quoted me for another service to put “baby lights” back in my hair—but I already had baby lights/highlights/blond hair framing my face when I walked in. Essentially they expected me to pay to take my hair back to what it was originally.I did not take the service and opted to go home and sleep on it. The next morning I hated how my hair looked and called to see if I could get it fixed. The owner was extremely rude. She told me I was “not the right fit” for their salon, that “no one could figure out what you wanted,” and was totally unprofessional in a way I have not experienced for years. Mind you, I am a middle school teacher—I am used to communicating and figuring out problems. I hung up the phone completely in shock at the way I was treated.Now I am two weeks away from my wedding day, scrambling to get my hair back to the pretty blonde that was very expensive to get to, and which is now very ashy and dark. I wouldn’t write such a bad review except for the way the owner handled the situation.I will post a photo of before and after the service.
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August 2023 by Genevieve
I had my hair done at Bouffant and had an incredible experience. Ali did my hair and was on point with everything she did. My color was beautiful, and I loved the blowout and style. The vibe in the salon was fun and positive!
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August 2023 by Kate Riley
Called for a last minute trim. Explained that I was driving through rush-hour traffic just hoping by the off chance they had an opening this evening. When I explained to him that I didn’t feel safe digging through my purse to get my credit card out to reserve the appointment that he had available in 25 minutes - he hung up on me. Great customer service! Let me rush on over and give them my money.
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July 2023 by Suroor Aldhalemi
Hannah is a magician, I bought hair extensions and and asked her to match the color, she delivered. My favorite place ever. Macy is amazing as well, she does a great job styling my hair with the extensions. Look at the job of these two geniuses
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June 2023 by Heather Landefeld
I wanted this place to be good so badly… I will say this, I booked LAST MINUTE for a simple deadens cut and face framing (they took me which is why they get 2 stars). But what I walked away with was an uneven, choppy layered cut. It looked fine in the salon, but when I got home, I noticed it all… well, mostly the framing around my face. It will grow out I guess.
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May 2023 by Tacara Burson
I have very thick curly hair and was scared to try a salon. But I had Brittany and she did an incredible job. She knows how to cut and care for curly hair. She was really nice and I’m glad I found herService: Curly hair
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May 2023 by Dawn Brown
I had my hair done here which was still expensive but fast forward I wanted to bring two of my older boys in for just a hair dye and it's my opinion they did not want to service kids so they out priced me to where they knew it was outrageous...for both my kids hair just dye they wanted over 600$ ....more than what my hair cost and I have long hair and had a blowout and dye job and cut which was 500$ ...I'm not dumb if you just don't want to do kids then just say that instead of making up an outrageous price...I used to recommend people to the salon since I work nearby but I will never refer someone here again nor will I return for business for myself. I work with hair stylists as my clients and they all said that was outrageous as well..please just be good business people and do right by people. Don't make someone feel bad because your too posh to do children who by the way we're sweet amazing kids who just wanted their hair done.....Really really disappointed..But we did find a solon same day and for 200 less....which was what 3 salons quoted I we the phone no more than 130$ ....way more realistic for what you are getting....
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March 2023 by Emma Adams
This was my 3rd visit to Bouffant and I left thrilled with the final look yet again! The people, service, and price can't be beat! It is clear all of their stylists are passionate and love what they do. Brittany Baker did an excellent job this last time around. She brought my hair vision to life with little direction from me. She exceeded all my expectations, 10/10! I will definitely be back and plan to book with Brittany!
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March 2023 by Lizzie Wright
I saw Veronica today and she was so wonderful! We had a plan that we talked about and it turned out to take longer than I expected and she was so sweet and accommodating! My hair looks and feels amazing. Thank you!
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March 2023 by Karin Wriggle
After reading the negative reviews online, I was SCARED to get my haircut here…But it was THE BEST experience I’ve ever had at any salon!!! Reception was prompt and courteous, and my stylist, So, was an ANGEL! I have never received so much respect from someone in the beauty industry, I had a lovely appointment from start to finish, and my haircut is AWESOME…I’ve never gotten so many unsolicited compliments!!!!!
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March 2023 by Hernandezz
Today I got my haircut by Macy Cruz and oh my gosh! It was such an amazing experience, she thoroughly went through my hair and she gave me exactly what I wanted. I trusted her with everything and the outcome was amazing. Her scalp massages were amazing ?Service: Haircut
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March 2023 by Marcus Sullivan
Jerrod was my stylist and he knocked it out of the park! This was my first time at bouffant and all I can say is this salon is incredible! I wanted something low key and natural for the color and he really delivered. Overall, everything about this place feels like quality. The service and the range of products are all top notch. Would definitely recommend.Service: Hair coloring
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March 2023 by Vilay Greene
Hannah C. is wonderful! She works wonders with my thick, coarse hair and makes it light and airy each time. She’s a great listener and strikes that perfect stylist balance of honoring my tendency to stick with the same old thing while gently encouraging me to try new things. Definitely recommend!!Service: Haircut
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February 2023 by Team Blanco
I am unfortunately writing a negative review about a bad highlight job. The stylist was very nice but disappointingly my hair did not turn out as expected. I ended up with large dark sections and unevenness. When I sent the pictures to the owners their response was shocking. I did not get a “Sorry you are unhappy, how can we make this right”? Instead they said they were going to find out what service I had done. They gave no response to the pictures I sent and were immediately on the defense, they showed no empathy for the botched job even after seeing the pictures. I politely asked for a refund but they were quick to reply “We do not give refunds”. Bottom line the owners are more concerned with profit than customer satisfaction. This is a very disappointing outcome considering I spent 200 dollars there just for highlights. I recommend going somewhere else where customer satisfaction is a top priority not profit.Service: Hair highlighting
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February 2023 by Sarah Corradino
I love coming here and seeing Brittany! She's super nice and professional. She always does an amazing job with my cuts and the couple of times I've had color done it has been beautiful! I would recommend Brittany to anyone needing a new stylist.Services: Hair coloring