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August 2023 by ana lua
Edgar and Team are absolutely fantastic! Not only were they quick in turnaround time but also very thorough responsive throughout the whole process. Went above and beyond to make sure my car got everything it needed. I would highly recommend to anyone looking for a great shop.
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August 2023 by Margret Savage
My Jeep Wrangler 2014 had been thru hell, I previously had a mechanic shop out in SE Portland that did shoddy work at best, and after several returns on repairs that were not done right, I gave up and searched for a new mechanic. That's when I found Canyon Auto Repair in Tigard. I had first contact with Thomas, the repair shop manager, and he made an excellent impression right from the start. He really listened to the issues I had with my Jeep, and scheduled for me to come in to have it thoroughly inspected. As my husband and I suspected, gaskets, oil cooler destroyed, and the entire cooling system filled with oil and coolant, mixed. Due to having 145,000 miles on it and previous bad history with having gaskets, oil cooler, radiator, hoses, thermostats replaced in the past, only to have repeat problems, we agreed it was time for a new engine, and to have all hoses, radiator, water pump, thermostat and other parts replaced. Thomas took the time to shop around for the best re manufactured engine for my Jeep, and after getting a quote, I did call a couple other reputable shops to compare, but Thomas had the best price, beating the others by a couple grand, or better. As soon as the engine arrived, he called me up to come see it, and it was so beautiful, and shiny, brought tears to my eyes! We paid most of the repairs up front, and financed the rest thru Koali, the finance company they use, and Thomas helped me set it up right there and then. Seriously, this was the customer service that I have been looking for for years, such a nice man. Long story shortened, he made sure they got right on it, and had my baby running like a dream about a week later, which is fast considering what a huge job this was, everything was replaced, and up to Jeep/Chrysler specs! He even made sure that the mechanics put the right coolant in. Jeep Wranglers that are 2012 or newer MUST have OAT coolant, other coolants, which are much cheaper, will damage the engine, which was one of the problems that I kept having with prior shops, they wouldn't listen to me, but Thomas new exactly what the Jeep requirements were. Now that's awesome customer service. I am convinced that if I had found this shop years ago, I could have saved myself thousands of dollars, and so many sleepless night worrying about my Jeep. Trust me folks, I don't usually write reviews, but I had to share my story. If you want prompt, fair service from people with integrity, that will treat you like family, like you matter, go here. This is my shop from now on, and ask for Thomas, a good, kind, and honest man, he will take care of you! Margaret Savage.
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August 2023 by Anthony Morrow
2013 Dodge Grand Caravan Problem: I took my wife's van into Beaverton Canyon Auto for a loud front end rattling noise. The noise was extreme when idling and after slight acceleration. Also, the noise was more prevalent when the AC was turned on. During normal driving, the noise seemed to disappear and would only come back at a stop light with the engine idling.At Canyon auto, a quick noise diagnosis with the service manager John and he suspected that it may be the ac compressor or idler pulley. Of course, for proper verification the van would need to be brought in for further troubleshooting. We left the van at Canyon auto on Wednesday 7/19/23 morning and on Thursday morning I received a call from John the service manager and he communicated that we had a bad power steering pump. This was surprising to me as the power steering didn't have any abnormal symptoms and seemed to be working fine. He assured me that this was the problem.Friday morning John called informing me that the steering pump had been replaced and the major issue and noise was gone. He stated that there was still a small rattling noise due to a broken bolt on the exhaust flange. When we went to pick up the van, the exact same noise was still there. I was upset and didn't want to pay for the power steering pump. He dropped the charge and said they would replace the ac compressor on Monday 7/24/23 morning. We brought the van home and let it sit for the weekend. Tuesday morning the van was brought in for the ac compressor replacement. This didn't fix the noise, John then told me that the idler pulley and belt tensioner was replaced. The noise was still there, they then replaced the alternator, and the noise was still there. After a week of this frustration and misdiagnoses Canyon auto had the audacity to tell me that this noise was coming from the loose exhaust flange. We ended up paying them $380 for an oil change and alternator that didn't need to be replaced. We took the van to the Beaverton exhaust specialist and gave him the history of the problem. He fixed the flange and replaced the broken bolt for free. He also diagnosed that the rattling noise was coming from the transmission. We then took the van into Beaverton transmission. To cut a long story short, the root cause of the rattle was a broken flex plate in the transmission, an $1800 repair. If Canyon auto are alleged to be a professional auto repair shop and have some respectable reviews, why couldn't they have diagnosed this problem the first day? The exhaust guy diagnosed the root cause issue in 5 minutes using a stethoscope. ***Customer Beware of Canyon auto's sketchy quality of troubleshooting and dishonest business tactics. I say dishonest because they were trying to give us the van back after the alleged initial repair (power steering pump) and wanting to charge us $750 while it still had the exact same rattling noise. There also appears to be no indication of a new power steering pump or ac compressor installation. Were these parts even replaced. Overall it was a very bad experience and I wouldn't wish this on any future customer.
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August 2023 by Anthony M.
2013 Dodge Grand Caravan Problem: I took my wife's van into Beaverton Canyon Auto for a loud front end rattling noise. The noise was extreme when idling and after slight acceleration. Also, the noise was more prevalent when the AC was turned on. During normal driving, the noise seemed to disappear and would only come back at a stop light with the engine idling. At Canyon auto, a quick noise diagnosis with the service manager John and he suspected that it may be the ac compressor or idler pulley. Of course, for proper verification the van would need to be brought in for further troubleshooting. We left the van at Canyon auto on Wednesday 7/19/23 morning and on Thursday morning I received a call from John the service manager and he communicated that we had a bad power steering pump. This was surprising to me as the power steering didn't have any abnormal symptoms and seemed to be working fine. He assured me that this was the problem. Friday morning John called informing me that the steering pump had been replaced and the major issue and noise was gone. He stated that there was still a small rattling noise due to a broken bolt on the exhaust flange. When we went to pick up the van, the exact same noise was still there. I was upset and didn't want to pay for the power steering pump. He dropped the charge and said they would replace the ac compressor on Monday 7/24/23 morning. We brought the van home and let it sit for the weekend. Tuesday morning the van was brought in for the ac compressor replacement. This didn't fix the noise, John then told me that the idler pulley and belt tensioner was replaced. The noise was still there, they then replaced the alternator, and the noise was still there. After a week of this frustration and misdiagnoses Canyon auto had the audacity to tell me that this noise was coming from the loose exhaust flange. We ended up paying them $380 for an oil change and alternator that didn't need to be replaced. We took the van to the Beaverton exhaust specialist and gave him the history of the problem. He fixed the flange and replaced the broken bolt for free. He also diagnosed that the rattling noise was coming from the transmission. We then took the van into Beaverton transmission. To cut a long story short, the root cause of the rattle was a broken flex plate in the transmission, an $1800 repair. If Canyon auto are alleged to be a professional auto repair shop and have some respectable reviews, why couldn't they have diagnosed this problem the first day? The exhaust guy diagnosed the root cause issue in 5 minutes using a stethoscope. ***Customer Beware of Canyon auto's sketchy quality of troubleshooting and dishonest business tactics. I say dishonest because they were trying to give us the van back after the alleged initial repair (power steering pump) and wanting to charge us $750 while it still had the exact same rattling noise. There also appears to be no indication of a new power steering pump or ac compressor installation. Were these parts even replaced. Overall it was a very bad experience and I wouldn't wish this on any future customer.
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August 2023 by John O.
My wife went to the Tigard Canyon Auto Repair for DEQ testing since they participate in the DEQ Too program.I had my car body repaired and painted years ago.DEQ testing:The advertised fee for DEQ testing is $30 according to the DEQ website. DEQ centers charge $25, but a $5 difference is no biggie considering the convenience of not driving another 15 minutes to a testing center.However when my wife arrived the technician working my wife's car at Canyon Auto Repair at Tigard said the cost is actually around $90 (DEQ device fee = $39, DMV Registration processing fee = another $39, Shop Supplies = $8, Hazardous Materials = $3 and tax = $0.47) and that doesn't even include the $25 fee DEQ charges you plus your registration fee! That's right! All for the honor of getting tested at Canyon Auto Repair, they're going to charge you $89.47, $59.47 above the advertised price for doing a DEQ test with Canyon Auto Repair and Autobody in Tigard.Of course after my wife got there and set off to the waiting room, the mechanic approached her and said they couldn't test her car because the check engine light is on. Outside of normal operations at start up or when just using battery power, we've never had the check engine light on in all the years we've had her car. The check engine light wasn't on driving to-Canyon Auto Repair, but as soon as the mechanic touched it, it comes on? Hmm. Of course they offered to fix the problem. Thankfully, my wife wisely said "no" and will have it looked by someone else. Me.When she got home I cranked the engine and got my OBD-II ready and voila, the "check engine" light never came on! What could've possibly miraculously happened?!? I told her to not be lazy and just drive over to the Sherwood DEQ and get it tested. She did, it took less than 10 minutes for the wait and process...and most importantly, the car passed. And, all she spent on was the $25 DEQ station fee and her registration. Zero repairs needed.My advice, DO NOT GO TO CANYON AUTO REPAIR IN TIGARD FOR ANY AND ALL OF YOUR DEQ TESTING NEEDS. Don't be lazy! Just drive over to a DEQ station who's people aren't working on revenue to get your DEQ testing over with!Autobody:I've had my autobody worked on at this place years ago. They did a decent job, but I believe I got charged for stuff that was unnecessary, e.g., removal of headlights that weren't connected to anything they were working on. I actually had them remove the charge for one of my headlights. But, I gave them the benefit of the doubt and assumed ignorance on their part and the possibility that they removed at least one of the headlights because "that's what the computer said to do". You know how that works? These independent non-specific-vehicle-certified shops get these computers that tell them exactly what to do so the techs don't have to do a lot of thinking? It sometimes compresses the time they work on your car, but it could cost the consumer extra stuff that you wouldn't otherwise had to do even if it's quicker. Of course no one is as quick on working on your car as a technician/mechanic who works on the make and model of your car all the time.Then there was the overspray on surrounding areas of where the work was being done which I had corrected later on. They also employed the worst cleanup job I've experienced from over 8 autobody shops I've had various cars worked on over the years; it was dust material inside my car and all over the other parts of the body that weren't worked on. They couldn't even just wash it down. There was more from the vent when I turned on the AC. But, their labor rates were downright cheap compared to many for this type of non-dealership-type work. So, if you're just into cheap labor and don't care about getting nickel and dimed on other stuff you don't really know about because you don't really know much about cars, then by all means this is probably not too bad of a place. Either way, I don'
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July 2023 by Jessica McDonald
Took our car in as the ignition was having problems and our ABS light came on. They had good reviews so we felt confident going in. They had our car for over a week during which they changed what they thought was the problem several times. Was finally told it was ready- upon pickup all the break lights still came on. Was charged $1000 for them to replace our ignition $700 of that was labor. They flushed our transmission after was asked them not to, and still charged us.... we left with our car with plans to take it some place else to have the brakes fixed as our overwhelming impression was they didn't know what they were doing.... maybe they don't usually work on Ford's but it would have been nice to know that upfront. I also think it's incredibly unprofessional to do work we asked them not to and still charge us, especially when the car is still not fixed.
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May 2023 by Marie Piayai
We got their flyer in the mail, checked out the reviews and went in for an estimate. We got pretty lucky because they were running a really good brakes special. I was able to easily schedule an appt and they got my car in and out within two hours for front brake pads and rotors. All under $500. AND they told me our car was in great shape. I was shocked because I assume it’s like going to the dentist-always more work needed. We had a great experience and would completely trust them to do more work on our car when it’s due!
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May 2023 by Leisa Francis
They spent about 2 months getting my car back to me. It was trashed inside when I got it back. Hood shakes on highway. They say they have a lifetime warranty, but 'miraculously' dont have anything in writing. Refuse to redo repair in spite of 3 other shops telling me it was shoddy work. If you're a woman, expect that youll be taken advantage of! VERY DISAPPOINTED ? I also notice in other reviews that not once does the owner attempt to make any attempt to "right" the bad review. They simply throw it back on the customer!! Sad this is how sooo many businesses behave.
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May 2023 by Brenda D.
I should have read further down in the reviews before getting work done on my vehicles. Of course, yelp shows all the positives first and I took that to heart and my bad excepted it as the only truth. I took my Honda CRv first for the wheel bearings to be replaced. I was quoted a price and asked if they would mind putting on a caliber and brakes that I had brought as well. He said of course we are going to have to take everything off anyway. So I expected to pay a bit more because they were doing a bit extra. Thought all was well and so I took my other car a Ford Edge there to have the wheel bearings done as well. Was quoted a price and it was reasonable. Did not ask for any extras with the Ford. I was so super excited because I have been doing all my work on my cars and was so happy to have someone who I thought was reasonable and reliable literally right down the road from me. When I picked up the Ford as soon as I got in there were three dash lights on. ABS, traction control and traction control are off. I instantly went back in and told John. He sent me to a bay and had the person who did my wheel bearings come out and bring a reader to read what was happening. I found out that the ABS sensor was not working. They did nothing to remedy this for me and just sent me on my way. I later found out that the brakes that I paid 50 dollars for that they supposedly put in were not put in (on the Honda). I instantly went down there and was told he did not see them and he doesn't remember ever seeing them but would look around and call me in a little while to update me. I waited a whole week and never heard anything. I ended up calling them. He said I never found them and the best he could do was to give me a discount on my next service. Next, I did some investigation on the sensors for the Ford and the only way this malfunction happens is by human error. They literally have to be hit or damaged in order go bad. So while doing my wheel bearings the sensor was hit and damaged. They told me they had to literally take a hammer and beat the hub in order to get the hub off to replace it. I was also harged a hundred dollars more for the Ford than what I was quoted. I get it, it was a bit harder than you thought ok that I will pay extra for but not when you damage my car and make it so I had to pay 64.00 dollars for sensors and now have more work that I have to do on my car. This is something they damaged and should of fixed. Not to mention losing my brakes and never putting them on! I drove around for three weeks thinking my brakes were great. I kept hearing the scraping of brakes and thought they were the front brakes needing to be replaced. I realized that the scraping was coming from the back where the new brakes should have been replaced. Ended up having to do my brakes in the end and paying double for brakes. Than I find an article that states how many lawsuits this guy and his wife have had in regards to business. Wish I would of known this all before!!! Bad business do not do business with them.
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March 2023 by Ryaoran
Brought our Toyota in because of the maintenance light, tire sensor, and headlight bulb needed replacement. They misdiagnosed the issue and didn't fix it properly.They said the tire sensor was due to low tire pressure, but when we received the car back, sensor light was still on and when having tire pressured filled elsewhere in the past, this never resolved the issue.Headlight bulb needed to be replaced. High beams worked, but regular headlight did not. They diagnosed that it was a loose connection. The light still didn't work when we got the car back.They returned the car back to us after stating they did an oil change and that both of the other issues should have been addressed. They had us return to get the light bulb for the headlight replaced and still charged us full price.I will never trust them to diagnose or repair anything in the future, and I have my doubts if they even properly replaced the oil.Services: Auto maintenance
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March 2023 by Rochelle Sanchez
Have taken numerous vehicles here over the past few years. Always had a good experience; fair prices and easy to work with me on a tight budget. Thanks!
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March 2023 by Ryan B.
Brought our Toyota in because of the maintenance light, tire sensor, and headlight bulb needed replacement. They misdiagnosed the issue and didn't fix it properly.They said the tire sensor was due to low tire pressure, but when we received the car back, sensor light was still on and when having tire pressured filled elsewhere in the past, this never resolved the issue. Headlight bulb needed to be replaced. High beams worked, but regular headlight did not. They diagnosed that it was a loose connection. The light still didn't work when we got the car back.They returned the car back to us after stating they did an oil change and that both of the other issues should have been addressed. They had us return to get the light bulb for the headlight replaced and still charged us full price.I will never trust them to diagnose or repair anything in the future, and I have my doubts if they even properly replaced the oil.
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February 2023 by Nancy H.
I was so happy that I found a local auto repair place. I went for an oil change. They were happy and fast. Although I was told the $25 discount for first time customers didn't apply, the $89.99 synthetic oil change wasn't too outrageous. I left happy.A few days later, the low oil light came on. I took my car back to Canyon Auto Repair. There were no mechanics on duty but the manager, John, said he'd take care of it.Before he went to the back for oil, we mentioned the car was parked uphill. He said he knew the car should be flat to check the oil. Well, he never leveled the car. He also tried to add oil without using a funnel. What a mess! Not 3 blocks from the shop the low oil light came back on again. I live close by so I drove home. My son worked on cleaning up the oil spill. I made several calls but was not getting help.The next morning when we checked the oil , the dip stick only had old oil residue on the end. Pretty much no measurable oil. I called again and was told they could tow my car to their Tigard business and check things out. I chose to get a real repair shop to see the damage and help me get back on the road.I do not recommend using Canyon Auto repair. I regret leaving them a good review earlier. Turns out the car was 3 quarts of oil low. The oil spill was on the manager. He should never have tried to be a mechanic. He wasn't trained nor certified to work on anyones car.
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November 2022 by Rhea C.
THEY CHARGED ME $168 just to look at my vehicle! Don't go here. I feel so taken advantage of. I've never bee. Charged such an outrageous amount for simply looking at my vehicle for an hour.
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November 2022 by Michael Angelo
Excellent service. Consistent communication quote was on par with actual done price. Great job and friendly staff. I will return if need be.Service: Transmission repair
