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June 2025 by Doveva Becker
So frustrating dealing with this company. They are way too expensive for what consumers get.
I see there are LOTS AND LOTS of hard working consumers also giving ONE STAR. That speaks volumes.
The wait is horrible.
Online chat is a fiasco.
They talk in circles.
Also when calling we are transferred overseas and can’t understand what the representatives are saying over the phone.
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June 2025 by Eric Hamilton
Don’t come here. The simplest task is too hard. Go to another location for better service.
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June 2025 by Jennifer Guyler
Horrible experience. Waited 2.5 hours for help. Employees were rude. They lied to us about several things. We canceled comcast and changed to zipley fiber. Faster speed for far less money. Never again will I battle Comcast/Xfinity.
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June 2025 by Christian Ornelas
My review is not specific to this store or it's staff, but the company itself. I have been lied to in order to sign up for Internet plans, told my monthly bill was not a promotional rate and would not change and then it went up almost 50 %, and then had customer service sign me up for a downgraded plan when I was told they were changing my bill back to what it was. Their live agent chat is a completely useless feature if you don't have entry level issues or questions. It's all outsourced and I've been connected to countless agents over multiple days and have not had my issue resolved. I would give zero stars if I could.
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June 2025 by D Smith
Guy was rude,the check-in desk when you walk in,wasn't very helpful. I asked another employee for help,but he basically said get in line and wait,shouldn't be more than 60 to 90 minutes. So,I left. Kinda made me mad that they don't really care.
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June 2025 by Kevin Aungle
Most incompetent ISP, they refused to allow me to cancel my service after raising the price and then sent me to collections after I disconnected and returned the modem. Literally more than 5 month ordeal to cancel basic home wifi. Stay away from Comcast
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May 2025 by Elijah Lee
The employee helping us was clearly inexperienced and struggled to handle even the basics of the transaction. Despite multiple other staff members being present, no one offered assistance or support. At one point, she even requested that music be played in the store because the swearing from employees in the back was so loud (F! F! F! F!)— incredibly unprofessional.
I had to enter my Social Security number at least six times because the tablet she was using kept logging her out. That alone was alarming, and I later called Xfinity customer service, and filed a formal complaint and ensure my information hadn't been compromised.
The situation got even worse when the employee scanned and charged my husband for the wrong phone, causing him to lose eligibility for the promotional upgrade. So not only did we waste hours of our time, but he also left without a new phone and had the process of leaving his previous carrier was already completed — a decision we wouldn’t have made had we known what a disaster this would be.
To top it off, the employee had the audacity to charge a $35 restocking fee for the wrong phone — a phone we never even opened or used. Completely unacceptable.
Had we known this was going to be such a mess, we absolutely would have completed the order online. The lack of professionalism, training, and customer care at this location is shocking. We will never return and strongly recommend others avoid this store entirely. Xfinity needs to seriously reevaluate their hiring and training practices at this location — a little experience and accountability would go a long way.
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May 2025 by Suzanne Starr
Couldn’t help me and sent me to Apple but the person was very nice to work with.
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July 2024 by Judith Holmboe
Such a relief to deal with the helpful staff. Much better than hours on the phone with Xfinity.
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June 2024 by Cathie
Since I moved out of state I closed my internet account and gave them my, but kept my mobile phone account. I advised I would be moving out of state and that there was a long drive and wanted to make sure my phone would still work. Apparently, I was on a pay for each GIG type of account. I'm a senior citizen and trying my best to keep up with technology. However, he should have explained this to me.
just got a bill for $437.00+ for one month. Why didn't the representative I was working with advised that it would be less expensive to go with an unlimited plan?
Trying to get a hold of a real person to help me to explain why a large bill was a nightmare. Thank goodness I did get a very efficient woman who explained everything.
There is no actual Xfinity store near me where I could go in to talk to someone - the closest is 2 to 3 hours away in Lompoc or Santa Maria. WHY?
Anyway, I will be cancelling my mobile account in the next few weeks and going with another carrier.
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June 2024 by Jennae Van Elswyk
Make sure you watch your monthly bills!!!! Every month they love to raise our bill until we reach out to them to have them credit us. So annoying. Stop trying to scam us!!!!
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June 2024 by Aj A
Absolutely terrible customer service they do nothing but waste your time and tell you I don’t know, we can’t do anything, you can call the customer service line.
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June 2024 by Jorge Ortiz
Good attention and good service
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June 2024 by Jacob Weidner
I went to this store and worked with Shawna, she handled my problem quickly and with kindness. Hands down the best retail experience I have had to date. My stigma of all phone store employees being lazy A holes who just want to get you out has been broken. I will never go to another Xfinity store again, thanks Shawna!
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June 2024 by Ashley Mata
This company is scum. It's always a bait and switch. I make myself very clear about what needs to be done, and all I ever get is a run around. All they want is your money, they don't actually care about their customers or the problems they have. The website sucks, the customer service representatives suck, and it's all a great big ball of aggravation.
