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March 2024 by Karen J.
I was a 30+ year customer then they increased my bill over 50 dollars with no explanation other than "inflation". I called twice and they wouldn't adjust it. In this day and age with streaming services I couldn't believe it. So much for keeping customers. Bye bye Comcast!
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February 2024 by B H
Slow, stuck up employees & they're the BIGGEST RIP OFF IN TOWN!! CAN NEVER EVER GET A LIVE REP. IT'S BEEN THAT WAY FOREVER-30+ YEARs!! I got rid of them 8 yrs ago. What ridiculous outfit!!
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February 2024 by Zeleke Alemu
Respectful customer service front and back
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February 2024 by Travis Masaki
Awful experience. Customer service is extremely frustrating to work with. The Xfinity customer support staff has falsely promised statement credits for billing errors and failed to deliver. It is very unprofessional for a company this large to have significant billing errors (overbilling for services) and especially frustrating that they promise refunds and never fulfill them.Stay away from Xfinity if you can. Awful customer support and I would describe their billing system as “malicious” from personal experience.
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January 2024 by Bradley J. Timm
It's been 12 days we've had an outage and you can't even communicate with anyone at Comcast. They block you from talking to an agent. This is the worst company that ever existed in the history of mankind. If I could give it zero stars I would.
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January 2024 by Matthew Rainwater
Although I left the network due to moving out of a serviceable area I've always had a good experience with Xfinity. I came here close to closing with my kids and I was the only one there one of the ladies who worked there put bluey on for the kids. Beyond excellent service from all the staff
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January 2024 by Eddyjo Noseworthy
I had a great salesman Heath. He was very helpful and informative and in good spirits. He made our transaction fun and we left feeling we made a great choice in getting Xfinity. Thanks Heath
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January 2024 by Wesley Ellis
Visited this location as they had a promotion going for adding a new line. The promotion was for each line added you will receive $100 prepaid card. I cancelled my service with another provider, and moved my line over. After the 18 week waiting period, I went back to this location as instructed. Spoke with one of the reps. Who cut me off several times while trying to explain the situation. Then gave me an 800 number to call and get it fixed. Said their was nothing the can do at the store. Called the 800 number. Now they are saying the promotion ended the day before I signed up, but the document the rep gave me show that it was active during that time. Line was opened on the 15th of September. Go to this location if you want poor customer service and no following through on what they promised!
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January 2024 by Jaimie Brown
Very friendly and knowledgeable
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January 2024 by Domonic Tabango
Went in a few days ago to try and resolve an issue with my account. Essentially, every time I move a new account is made and my old information doesn't get transferred. Due to this error I can no longer use my phone to make or receive calls, and I cannot access my xfinity mobile account to review billing. I came in with some equipment as well. After sitting for nearly half an hour in the waiting room I was taken to the front desk for assistance. The gentleman who helped me was fairly rude and clearly in a rush or tired. He didn't completely listen to my complaint, told me I was overthinking the problem, and gave me a phone number to call stating that department would help me. Alas, you see, I came in because my phone can't make calls. So I left rather annoyed and decided to try and make another attempt to come in. I work 1 -930pm and the way appointments and wait times work does not afford me a chance to get in for help, and I don't profoundly trust that I will be listened to as much anymore. For clarity - this issue prevented me from calling my family over the holidays. I am certainly annoyed.
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January 2024 by Nancy Smith
Not helpful
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January 2024 by Thomas J.
Comcast has truly pathetic e mail. I have not been able to access for 3 days and their horrible customer service is of no use in solving the problems. It's sad they have such a huge and disgusting monopoly that people are stuck with a company that gives them nothing but inferior service. Comcast=Disgusting
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December 2023 by dom sotelo
Long waits. No restrooms for customers.
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December 2023 by Joanna Carranza
Only cheap if you are a new customer, every year gets more expensive after that and you’ll always be at the bottom of the totem pole as an existing customer. I recently called customer service because my package is offered for $55 now online but I pay $85. I was told they would not go any lower because that price is only reserved for new customers. So even though I have a basic plan and have been a loyal customer for years, I pay more every month. I also can’t cancel until my contract is up because they charge an additional $10 for every month you have left. Essentially, we are left trapped in this contract until it’s over. The service is decent but not worth what we pay. Wouldn’t recommend as a long term solution.
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November 2023 by alan90172
Long wait even with appointment. Just dropping off equipment which could easily be handled at the front desk required an appointment. Waiting area was a disaster because all the seating faces a loud TV screen. Very upsetting. Minus 5 rating.
