-
February 2024 by Jacob Lakamp
Dean really knows what he is talking about and is very professional. In the 10+ years I’ve had my cars serviced here, I’ve never had a single issue. There’s no place I trust more for quality service than Futtrell’s.
-
February 2024 by Justin Kindsfather
Very knowledgeable about the VW 2.0 engine. Visiting again in 2 weeks for a timing chain replacement, so I will update after that visit.
-
February 2024 by Brian McAllister
This review is regarding my experience with Futrell's DEQ test. We initially paid $26 for what we believed was a quick inspection, and also had to pay an additional DEQ fee during the registration renewal process. While they were upfront about this fee, we later discovered a different independent auto shop that charges only the DEQ fee without any additional costs.This review is focused on principles rather than the monetary aspect. Honest feedback is crucial for consumers, especially when comparing businesses that prioritize fairness over profit. It's important to note that I am just one voice, and encourage others to form their own opinions based on their experiences. My review maintains that reputable auto shops typically cover DEQ fees without seeking additional charges from customers, a point that I believe is valuable for others to be aware of.
-
February 2024 by M K
My experience at Futrell for a DEQ test was generally positive. The service was fine, and the staff was nice, prompt, and transparent about costs. I feel it's important to share my honest review, hoping it provides valuable insights for others.While the initial charge of $26 covered the test, there's an additional fee on DEQ Too's website to obtain the "passed" certificate. Futrell was upfront about this, which I appreciate, but it's a detail worth noting for those considering DEQ emissions tests. In contrast, some independent auto shops charge a flat $26 and efficiently update the certificate at no extra cost.This review is not meant to discourage, but rather to offer a friendly tip for future customers – always inquire if the charge covers the DMV/DEQ emissions certificate to avoid any surprises. It's essential to have different options for a simple DEQ emissions test, considering varying fee structures.Discovering that other auto shops include the small fee for this task left us a bit disappointed, but every business has its practices. Some prioritize service over profit, and I encourage others to make their judgment call. Futrell, despite the additional fee, provides a service with transparency. Just be aware of potential extra costs and make an informed decision.
-
January 2024 by Kyle Dinsmore
A+ experience! I’ve brought my Mk7 GTI multiple times for oil changes, and short shifter install. Today I brought it it for a full brake fluid flush. I paid $147 for a VW dealer for the service, yet Dean showed me what came out of the clutch line. Pure black fluid. Car even came back with a nice Futrell Autowerks plate frame
-
January 2024 by Mike Hartman
Great service, friendly and knowledgeable.
-
October 2023 by Lael Sr.
Really good service with my Audi Q3. - Fair prices compare to dealership and service was great! They went above and beyond fixing some other issues like cleaning my dashboard etc. now I’m confident that my car is all ready for the next 5k miles.They should add complementary coffee ☕️ to the waiting roomPerfect 10/10
-
October 2023 by Shantanu Basu
I did NOT get my car serviced this time at Futrell. I used to have my car serviced here 6 years ago. This specific review is for the customer service experience on Monday 10/02/23.Bad. The rep, Megan I think, was not knowledgeable, hard to understand on the phone, and wasn't able to provide closure to someone that's spent a lot of money at the shop.Moreover, I asked to speak to Dean, the owner, and wasn't allowed to do so. Not even via a call back at their convenienceI was also told that the shop is incapable of handling cars older than 2010. Weird. Mine is a 2004 Jetta that they've serviced for years. But nope, apparently they're not interested. It's fine if you don't want my business, no harm no foul. Just seems weird that I wasn't allowed to speak with Dean, and that they are incapable of going beyond 2010 'vintage'.Used to be a far better experience with them. And as I say this I realize I'm that old dude that says 'those were the days ...'.
-
September 2023 by Rayna F
I found this place several years ago after tiring of dealing with the local VW dealership, and have happily taken our car there ever since. What I really like is that this is a business for everyone. If you're a gearhead and you want to do fancy customizations and whatnot, there's a place for you at Futrell. If you're more like me, and you just want to make sure that when you turn on your car it continues to do car-like things, there's a place for you at Futrell as well. That's what I absolutely love, and what keeps me coming back. It is 100% welcoming to everybody. There's never any condescension, no "hey there little lady let me explain this to your husband..." Any questions I have are always given clear explanations, and I always leave feeling educated and informed.We've had everything from basic maintenance to an audio system change to side window issues, and the service has been quick and done correctly. There's no upselling; all services/repairs are clearly detailed. I trust that when I walk through the door, they're going to take care of me and my car.If you stay on-site, there's a comfortable lounge with wifi and a clean bathroom.The cherry on top? From the font on the front door to the life-size Darth Vader to the car wrapped in Star Wars, there's a clear SW aesthetic that I get a kick out of. Impressive. Most impressive.
-
July 2023 by Krista
I came in to get my brakes taken care of on my VW Beetle! Service was straight-forward, fast, AND competitively priced with the dealership. I will happily be coming back for future vehicle maintenance. Thank you!!!Service: Brakes
-
July 2023 by Rob R
Always a great attitude and great, honest service. Extremely knowledgeable, and the front of the shop is super clean and has a number of displays -- you can tell that this is a deeply passion-driven business. I have been a customer for a couple of years and this is the only place around that I'll take a VW/Audi anymore!Service: General repairs & maintenance
-
May 2023 by Shane Fleig
Appreciate the care and attention to detail to make sure my wheel setup was done right. Looks amazing, thanks guys! Will be back =)
-
May 2023 by Anton de Avila
A colleague at work recommended Futrell and they were excellent. Dean & his team were professional, knowledgeable, honest, thorough, and fair. Glad to have found such a gem of a specialized shop & highly recommend them!Service: General repairs & maintenance
-
April 2023 by Brian Bowder
Dean and his staff are absolute pros! I’ve brought a couple different cars to this shop and they are always top notch. Not only are they excellent mechanics but they are honest and ethical too. Last visit they informed me that my car was still under warranty for the work that I needed. I would’ve easily paid them to do it if they hadn’t been so honest! Nothing better than an auto shop that you can trust!
-
March 2023 by Theresa M.
5 Star Awesomeness Newish to the area, I'd been in search of a knowledgeable & reliable Audi shop. Well I just found a VAG GEM!!! From Meghan at the desk, to my tech & Dean the owner, I was seriously blown away at the level of efficiency, expertise, passion & friendliness! I'd been calling around for a couple of days as I was ready to move on from the stealership to support local businesses as well! I wasn't impressed with the interactions I had with other shops & luckily I found Futrell's! I sent an IG DM the night before & by 8am Dean had replied that they could get me in that day! Other shops had me waiting a month! Not only did they do my routine maintenance in under 1.5hrs, but Dean even took the time to computer tweak a couple of settings for me, gratis, to make my driving experience even sweeter! These folks clearly love what they're doing & it shows!! I found a new caretaker for my girl & I couldn't be happier!!!
