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December 2024 by Andrew Singer
Horrible customer service and impossible to get someone on the phone.
So I set up for online help and waited 75 minutes and no one showed up online to help.
So I came into the best buy store and they were like no, do you have an appointment. I'm like why do I need an appointment, I just have to drop this computer off for warranty, no sir, you need an appointment, we don't have an appointment open for 3 hours, they have one open at a different store in 30 minutes.
The drove 20 minutes to the other store, for them to take literally less than 2 minutes to check my computer in. Why do I need an appointment?
Now my computer is ready to pick up, and I have to make an appointment to pick up my computer. You literally just have to hand it to me.
They fix my computer, but trying to get a hold of someone is ridiculous and appointment scheduling is a joke.!!!
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September 2024 by Tom D
Ridiculous business model. You can't just come in and drop off something for repair. I understand they might be helping another customer - that's no different than a grocery store where you just don't get to walk right up to the front of the line. I'm an adult, I get that. But rather, you have to make an appointment JUST TO DROP OFF something. Utterly ridiculous. I'm not wait I'm not waiting 45 minutes just to hand something to someone out of counter because I didn't have an "appointment." Sure glad that if I feel like getting a coffee I don't have to call ahead to Starbucks to make an appointment. No wonder the reviews are so poor
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May 2024 by Utkarsh Asiwal
Garbage
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February 2024 by jessie jarman
Nayeli and Tyler were so helpful with my return! They were so kind and patient with me. Create customer service. Wonderful human beings who took time of their busy shift to help me.Thank you for helping me.
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January 2024 by Lucy
Good service! They were very helpful on my return even though I lost the receipt.
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December 2023 by Jackey Robertson
Good experience like the people.
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December 2023 by Bill Nelson
Veryhelpful
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November 2023 by Angelique Youells
They were helpful... irritated that AT&T sent me there knowing they couldn't help.
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December 2022 by Google user
I showed up 10 mins early for my geek squad reservation. Was asked by a best buy employee if I had a reservation, said yes and then the person simply walked away without anymore communication. Once the geek squad agent was free, he asked me if I had a reservation. I replied that I did. He asked what time and I said 3 (it was already 3:15) then he proceeds to talk to another couple that had been waiting without a reservation. Finally calls me up to the desk and calls me sir. I am a very visibly pregnant woman, but whatever. He grabs my laptop and has me sign a paper and then my two year old says \\\"thank you\\\" very loudly about 7 times and the guy doesn't respond to her at all. I found him to be very rude. Also, when I got home, I found that one of the apps I had asked to be installed was not installed and that was not addressed when I picked up the device. I figured that out, but this store might need a little customer service workshop in how to politely handle their customer load. I get it, you're busy and rushing... but choosing to take out your stress and frustation out on a total tech member (or any customer for that matter) is not the way to go. Also saw two more agents go in and out of the back area without acknowledging customers or helping out their team members. It just seemed disorganized and the agent that helped me was clearly overwhelmed and getting no support. Not an excuse for how we were treated, but I'd guess that's not how people have been trained to handle customer service duties.
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December 2022 by Trish Lona
I showed up 10 mins early for my geek squad reservation. Was asked by a best buy employee if I had a reservation, said yes and then the person simply walked away without anymore communication. Once the geek squad agent was free, he asked me if I had a reservation. I replied that I did. He asked what time and I said 3 (it was already 3:15) then he proceeds to talk to another couple that had been waiting without a reservation. Finally calls me up to the desk and calls me sir. I am a very visibly pregnant woman, but whatever. He grabs my laptop and has me sign a paper and then my two year old says "thank you" very loudly about 7 times and the guy doesn't respond to her at all. I found him to be very rude. Also, when I got home, I found that one of the apps I had asked to be installed was not installed and that was not addressed when I picked up the device. I figured that out, but this store might need a little customer service workshop in how to politely handle their customer load. I get it, you're busy and rushing... but choosing to take out your stress and frustation out on a total tech member (or any customer for that matter) is not the way to go. Also saw two more agents go in and out of the back area without acknowledging customers or helping out their team members. It just seemed disorganized and the agent that helped me was clearly overwhelmed and getting no support. Not an excuse for how we were treated, but I'd guess that's not how people have been trained to handle customer service duties.
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December 2022 by Lora Wynn
Difficult process.
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October 2022 by Urban
The phone number wasn’t helpful. But the team in person is amazing!
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September 2022 by Julie Manuel
They have been very efficient in all my dealings with them.
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July 2022 by JustinK
Scheduled my car stereo appointment for 8am two weeks ago. Arrived 15 minutes early to their 'installation bay' area with no sign of what to do next. Walked up to the door with a sign that says you must have an escort to be in the area. Confused, I knock anyways and nobody answers. I walk back to my car and contact tech support on their website because the store does not open until 10am so I have no one else I can reach. After 15 minutes tech support receives all my information and tells me that the appointment is actually at 10am because that's when the store opens. Frustrated, I drive home for an hour before returning at 10am. I wait until the store opens so that I can talk to an actual human being. She radios in the geek squad and I drive around to the back again. The garage door finally opens and I am told that I missed my appointment and that they've been waiting since 730am. And they didn't even think to call me in case I was waiting outside? They asked if I wanted to reschedule but instead I wanted a refund. Drove straight to Car Stereo City and they were able to install same day for $15 less. I will never go back to Best Buy.
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December 2021 by Brian Warren
The Mcmenamins experience cannot be explained. It has to be lived!
