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November 2023 by Ron Kremling
They sent me an estimate in the email for $60,000 mi service ($280). Then, later they send a text message to me saying the mechanic has done the check. Does not mention anything about any further charges in body of text about any other repairs needed. Just a link to a site with about a four-page document with pictures that you have to go through on the phone, especially since the text in the 4 pages was so small to read on a phone. Since there was no mention of any other charges, I didn't react then they sent another one. Will you approve the repairs? And since I didn't see anything else in the body of the text I said yes. Then when I came I found out I had brake work done which I wouldn't have approved since I have a warranty somewhere else. Do not like the system at all. They didn't call me to let me know there were going to be extra charges, just the texts with the "Report", with again no mention of any changes to the original quote total they first sent via email....no other email estimates. WATCH OUT OR YOU WILL RECEIVE THE SAME FATE.
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November 2023 by Daniel Nielsen
This is a great mechanic shop. I brought an old truck to them that needed some tough diagnostics and repairs done on it. They were very careful to find the root cause of the problem and fixed it quickly once the part arrived. Eric even kept my truck in their garage for a few days after the job was finished since I wasn't in town to pick it up immediately.They are reasonable with their prices and care about their customers. I highly recommend!
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November 2023 by aaron edewards
Excellent and expert service, fair pricing, and a very friendly staff. One of the technicians has a fantastic singing voice, too. They had a Frank Sinatra song on, and he was matching ol' blue eyes note for note.
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October 2023 by Troy H
Staff here are the best. We don't take our vehicles anywhere else. Check engine light came on, brought it in yesterday morning, car was done same day, no appointment. Absolutely would recommend to everyone.P.S.While waiting for my paperwork to process, a customer came in to pick up their vehicle. I don't know what the issue was, probably a small thing, but they did not charge her. That's customer service.
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October 2023 by steven song
Good prices.Not sure why changing the tires takes 3 hours but yeah dont expect the appointment to mean your car will be taken care of in an hour. You might want to go elsewhere for simple oil changes but this place for tires or other service work. If you do come here expect a long wait and you might want to uber/bike home.The front guy can improve in communication. I wasn’t shown the price of the oil change or tire swap until i asked. Please show me the price next time before you start servicing my vehicle.Anyways the inspection quality is great and they swapped my tires like they said they will.
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October 2023 by Kayla Adams
I went in for a noise my car was making and the whole team was great from start to finish. Turns out my car was in far worse condition then expected and they were so kind in explaining what was happening. I really enjoyed the report that was emailed to me so I can see what was good and what needed serviced.Services: Air & cabin filter replacement
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October 2023 by Avery Cooper
Poor customer relations, even worse work scheduling. Brought my car in for a simple alignment, told it would take 3 hours. This is about twice as long as usual but I was in need of an alignment that day. After almost 5 hours of no call, come back to check in and they hadn't even started yet. Not coming back, that's just not acceptable.
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September 2023 by Samuel Johnston (Sam)
The man at the counter was friendly, informative, and provided excellent customer service. They serve complimentary popcorn, coffee, and select carbonated beverages. A TV was playing with local programming. There is a toy for very young children and a few seats inside. There are also two benches right outside. The waiting room was clean and tidy. I went there for an oil change and had an hour and a half wait. It would have been only an hour, but there are a few extra things that needed to be fixed. I plan on going back here for future car maintenance.
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September 2023 by Grace Hoang
I went to multiple gas stations this morning and none of them had an air pump. I asked at the 76 up the street and they pointed me here. I walked inside and asked for someone to pump my tires. They were extremely polite and did it free of charge. Helped me right away and I am so appreciative! Amazing service.
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September 2023 by D Meier
Superior! Wheel bearing seized up on boat trailer. Called 30 places in Pdx area. SunAuto/Eric were the only place that would even look at it. Got me back up and rolling again so I can get back out on the water. Thanks Eric!
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September 2023 by Kim H.
Good price for tires but attention to details could be better. I had to spray tire black on my new tires because they were dirty but it was a rainy day when I bought them. Ben the Mgr was very helpful though with giving me quotes.
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August 2023 by Alexis Mazdzer
They were so nice and helpful! We were struggling and stressed since our tires all had to be replaced unexpectedly. Andy really helped us find affordable options, and got us in and out (ordering tires too) within 48 hrs, with a baby and kid! And we are based in Salem, so he was very understanding. The tech who worked on our car left a kind note, and some money for gas or coffee.Thank you so much! You made our day, and I hope you are rewarded for your kindness.Services: Auto tire replacement
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August 2023 by Tessie Hall
Communication was wonderful and they even sent text message with photo's showing wanted needed attention. Great customer service and support. It was a pleasure dealing with the service advisor. They made me feel very comfortable. I would highly recommend them.Services: Tires
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August 2023 by Jay Vaughan
Was looking for a reliable old truck mechanic…guess I’ll continue my search. Bought an 89 f350 and brought it in here for someDiagnostics..they kept it for a couple days and said it was in great shape over all after repair some breaks and coolant leak in the hose. Took it back home and it started dying on me the next day after driving from Oregon to Salem. Another shop trying to make a quick buck…don’t bother
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August 2023 by Howard Dogg
I don’t live locally and just happened to go in for an oil change, but it was a very pleasant experience. I could tell I was being listened to regarding some other concerns I had and I was given a very detailed estimate for work, without the pressure of trying to get me to schedule before I’m ready. I’ll definitely go back.
