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March 2024 by Jason Tinoco
Good job on tax.preparation.?
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January 2024 by Lindsey Callihan
They were amazing.
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March 2023 by C
I WOULD RATE ZERO STARS IF I COULD! TERRIBLE CUSTOMER SERVICE. Mimi was our tax preparer, and we spoke with her multiple times leading up to our in-person appointment. Not once did she mention the price (though I was originally quoted $150 by someone else in the office) and until she was rushing us out of the door for her next appointment did she finally tell us it would be $315 because of a child tax credit. DO NOT GET YOUR TAXES DONE HERE! They basically use the same format as Turbo Tax and Mimi entered the wrong numbers multiple times. Thankfully, she would show us to double check and we would catch this.On their website there is a “no surprise guarantee” which apparently means nothing to them. I contacted the number that they respond to every negative review with and SAVE YOUR TIME, they don’t do anything. Someone takes a “report” and say that you will be contacted by someone from management and no one does. I’ve called THREE TIMES.TERRIBLE BUSINESS! I will never have anything to do with this company agin!!!
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April 2022 by Craig Olson
When I filed my return with H&R Block, I had the expectation that the returns would be sent to the states and federal government, and I'd either pay them money or they would pay me money. You didn't send the return to one of the states, didn't let me know, and it's now a year later and I'm still dealing with this.When I inquired about the return, you said you could "file it for me for $65"...I already paid you to file my taxes for me, and you asked me to pay again?I'd suggest anyone who is considering filing their taxes through H&R Block, particularly this branch, should really think carefully about how much stress they want to deal with. The whole point of hiring a tax preparer is to make this whole process easier, and H&R block has done a great job lobbying to make it as difficult as possible. They do NOT have your best interests in mind, profits above all else.
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April 2022 by Mike Marty
Using the Beaverton Nimbus H&R Block office and Rebecca as our “Tax Professional” was a total disaster. We had an amended return the previous year so we requested a face to face appointment to ensure our tax information would be communicated accurately and entered correctly.When we arrived for our appointment at the scheduled time we were ignored for several minutes while Rebecca stood in the lobby assisting another “Tax Professional” with a customer standing in the lobby. Both appeared very flustered and disorganized.Several minutes after our appointment time Rebecca asked for our names then asked if we just wanted to drop off our tax documents. I explained no, we had specifically requested this face to face appointment time to go over our taxes in order to avoid another amended return or any other problems.During our appointment Rebecca was very disorganized and un-focused. Several times while going over our tax documents she stopped mid-sentence to answer questions, clarify, or correct mistakes the other “Tax Professional” was making on another customers return. As Rebecca took notes about our return, she took a personal phone call from her husband for several minutes while we sat there waiting.Months later the IRS sent us a letter stating our taxes were entered incorrectly. We went from expecting a refund of over $1000 to owing almost $200.When I notified Rebecca of the problem she tried to avoid responsibility for the error several times then offered no remedy for the error.H&R Block took our money and provided nothing but incompetence and bad service. I consider their actions to be no more than theft. I will never use H&R Block again.
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April 2022 by Linda F. Torres
Definitely no stars. I had an appointment for filing my taxes with HR and when I came in they said there would only be extentions made. I had called to make an appointment two weeks ago and no one pointed that out to me. Very disappointing. Fortunately I went to Jackson Hewitt, walked in, respectful staff and they did a great job.
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April 2022 by Gwen Brown
If I could give no stars I would. The quote they gave me for filing fees is absolutely outrageous, They know damn well what my salary is and they had the audacity to stick me with an absolutely gnarly bill. I watched them file for me and it's literally turbo tax with an uglier html format. 0/10 never returning
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April 2022 by sally broughton
They are very professional and helped me find all the deductions that was possible in my taxes.
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March 2022 by Dianna Obenauer
Love Becky always make sure to get the most out of my taxes
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September 2021 by Marlon Ortega
I have used H &R block for about 3 yrs and each year I have had to catch mistakes they make before sending in my return. It would be nice to drop off my paperwork and have them done correctly. I pay enough to not have to sit and have them redone when picking them up.
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June 2021 by VBS Receptionist
I have used H &R block for about 3 yrs and each year I have had to catch mistakes they make before sending in my return. It would be nice to drop off my paperwork and have them done correctly. I pay enough to not have to sit and have them redone when picking them up.
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May 2021 by m Ldf
Using the Beaverton Nimbus H&R Block office and Rebecca as our “Tax Professional” was a total disaster. We had an amended return the previous year so we requested a face to face appointment to ensure our tax information would be communicated accurately and entered correctly.When we arrived for our appointment at the scheduled time we were ignored for several minutes while Rebecca stood in the lobby assisting another “Tax Professional” with a customer standing in the lobby. Both appeared very flustered and disorganized.Several minutes after our appointment time Rebecca asked for our names then asked if we just wanted to drop off our tax documents. I explained no, we had specifically requested this face to face appointment time to go over our taxes in order to avoid another amended return or any other problems.During our appointment Rebecca was very disorganized and un-focused. Several times while going over our tax documents she stopped mid-sentence to answer questions, clarify, or correct mistakes the other “Tax Professional” was making on another customers return. As Rebecca took notes about our return, she took a personal phone call from her husband for several minutes while we sat there waiting.Months later the IRS sent us a letter stating our taxes were entered incorrectly. We went from expecting a refund of over $1000 to owing almost $200.When I notified Rebecca of the problem she tried to avoid responsibility for the error several times then offered no remedy for the error.H&R Block took our money and provided nothing but incompetence and bad service. I consider their actions to be no more than theft. I will never use H&R Block again.
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May 2021 by M L.
Using the Beaverton Nimbus H&R Block office and Rebecca as our "Tax Professional" was a total disaster. We had an amended return the previous year so we requested a face to face appointment to ensure our tax information would be communicated accurately and entered correctly. When we arrived for our appointment at the scheduled time we were ignored for several minutes while Rebecca stood in the lobby assisting another "Tax Professional" with another customer standing in the lobby. Both appeared very flustered and disorganized. Several minutes after our appointment time Rebecca asked for our names then asked if we just wanted to drop off our tax documents. I explained no, we had specifically requested this face to face appointment time to go over our taxes in order to avoid another amended return or any other problems. During our appointment Rebecca was very disorganized and un-focused. Several times while going over our tax documents she stopped mid-sentence to answer questions, clarify, or correct mistakes the other "Tax Professional" was making on another customers return. As Rebecca took notes about our return, she took a personal phone call from her husband for several minutes while we sat there waiting. Months later the IRS sent us a letter stating our taxes were entered incorrectly. We went from expecting a refund of over $1000 to owing almost $200. When I notified Rebecca of the problem she tried to avoid responsibility for the error several times then offered no remedy for the error. H&R Block took our money and provided nothing but incompetence and bad service. I consider their actions to be no more than theft. I will never use H&R Block again.
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April 2021 by Velocity Receptionist
I have used H &R block for about 3 yrs and each year I have had to catch mistakes they make before sending in my return. It would be nice to drop off my paperwork and have them done correctly. I pay enough to not have to sit and have them redone when picking them up.
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April 2021 by William Berzman
I have Mimi, as my preparer the last 5 yrs. Have good report with her.
