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March 2024 by Ian Smith
Made an appointment to see a "tax professional" that apparently didn't show up to work. Instead of letting people know a reasonable amount of time ahead, I got a call 30 minutes before my appointment saying they had to cancel my 3pm appontment because they only had one staff member to help people and couldn't keep up. Fine, no big deal. But they open at 9, why not call me at 9 to tell me? They may have a decent service, but if they can't keep to their appointments, there is no point in going in.
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April 2023 by Jill Habrich
Jenna G. was very professional and took extra time to talk through all of our personal tax questions for this year but also gave us advice on some future tax needs. She made sure she completely answered our questions before moving to the next topic. The only reason for a 4/5 is that another location that I stopped by had hours posted online and then had changed their hours with only a small sign on the door. The Hyland Hills branch gets 5/5 for helping, the location on Nimbus I would give 3/5 for their hours.
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March 2023 by Skoot Souza
I purchased a home in 2022 and did a ton of repairs, so I scheduled a in person appointment to discuss everything and hopefully learn a few things as a new home owner.when I arrived, they immediately started to rush me in to gathering all documents, scanning and emailing it to them. i told the receptionist and tax person I wanted to sit down and have a conversation about my taxes prior to handing anything over. The tax “pro” stated he was not qualified to do the kind of taxes I was asking for. really??? you don’t understand how to do a new homeowners taxes??? extremely disappointing . you will never have me as a customer. stay far far away from this company for your taxes. IDIOTS!
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March 2023 by Skoot S.
I purchased a home in 2022 and did a ton of repairs, so I scheduled an I person appointment to discuss everything and hopefully learn a few things as a new home owner. when I arrived, they immediately started to rush me in to gathering all documents, scanning and emailing it to them. i told the receptionist and tax person I wanted to sit down and have a conversation about my taxes prior to handing anything over. The tax "pro" stated he was not qualified to go the kind of taxes I was asking for. really??? you don't understand how to do a new homeowners taxes??? extremely disappointing . you will never have me as a customer. stay far far away from this company for your taxes. IDIOTS!
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June 2022 by Tina K
I was provided an appointment by the H&R Block website and no one was there for the appointment. Why did I need the appointment, you ask? Let me tell you! I used H&R Block's online preparation for 2020, for the first time in 10 years because my employer had a deal. I provided ALL the information that was necessary. H&R Block didn't send in the form necessary for a property sale. They also didn't include my medical expenses (which were there where I did the review). Now, the IRS is asking my to validate income that want reported and I have to send them copies from all the title transactions AND I have to send them the form that should have been included.10 years ago a person at H&R BLOCK forgot to add my dependent information (which they had) and it took 2 weeks for them to fix their mistake. I was submitting my forms on the very last day. Now the online service didn't generate a form for questions THEY asked and were answered.Plus--don't need any help!! Their chat feature is a bot and they give you fake appointments.Worst experience in my life and now the IRS probably going to question everything I do for the next 10 years. Do not use H&R Block.After seeing the response, I contacted HR Block using the phone number indicated and spent 30 minutes on the phone to be told that I was to check my records and contact the IRS for further instructions on how to resolve my situation. Again: DO NO USE HR BLOCK
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May 2022 by T Costa
I was provided an appointment by the H&R Block website and no one was there for the appointment. Why did I need the appointment, you ask? Let me tell you! I used H&R Block's online preparation for 2020, for the first time in 10 years because my employer had a deal. I provided ALL the information that was necessary. H&R Block didn't send in the form necessary for a property sale. They also didn't include my medical expenses (which were there where I did the review). Now, the IRS is asking my to validate income that want reported and I have to send them copies from all the title transactions AND I have to send them the form that should have been included.10 years ago a person at H&R BLOCK forgot to add my dependent information (which they had) and it took 2 weeks for them to fix their mistake. I was submitting my forms on the very last day. Now the online service didn't generate a form for questions THEY asked and were answered.Plus--don't need any help!! Their chat feature is a bot and they give you fake appointments.Worst experience in my life and now the IRS probably going to question everything I do for the next 10 years. Do not use H&R Block.After seeing the response, I contacted HR Block using the phone number indicated and spent 30 minutes on the phone to be told that I was to check my records and contact the IRS for further instructions on how to resolve my situation. Again: DO NO USE HR BLOCK
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May 2022 by Avo K
This place is a joke, they say things they don't mean and make promises they refuse to deliver on, do not trust their guarantee as they do not stand behind it and I will be calling the corporate office as well as the better business bureau and filing a complain against Kimberly and Vanessa.
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May 2022 by Taylor McNearney
Fee structure was not explained to me up front. I did not expect to pay north of $400...
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March 2022 by Peter Copp
Jenna was awesome! She always tends to ask me the right questions and is very helpful whenever we have questions. An asset to your company for sure!
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May 2021 by Jeremy Knoy
Fast, friendly, and thorough.
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May 2021 by missy cooper
Called and scheduled and appointment for 3 days out, went in got paperwork going, had to scheduled another appointment then drove all the way out to that office just to get there and have them tell me that the person they scheduled me with called out, and I would get a call by the end of the day today. Office closed an hour ago and I never got a call.
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May 2021 by Sammi AlAmeer
Theifs!!! Will take your money and never will you see your return. Over 6 months waiting, with no job, still no return. These people have nothing but a run around and lies for me. Asked for my money back they say they don't know how to give me it back!!! What kind of business is this!!! Dont trust these people at all.
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April 2021 by Teresita Legere
Always been reliable ,professional and courteous
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April 2021 by Geneva Johnson
I got in fast and was pleased with results of our service.
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April 2021 by jennifer tiller
Poor customer service. They lied to me. I felt like a bouncing ball. Not helpful. My stimulus check is in outter space somewhere. H&R block gave the IRS 4 different account. When I tried to tell them that the number on my emerald card didn't match the number on my card. they pushed me under the bus. My stimulus check went into an old card on March 16 2021. I am unable to access it. My tax cost was supposed to be 125.00 not 175.00. for what! ?
