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June 2025 by Hayden O’Grady
They like to close and shut down the app as soon as it’s most inconvenience towards their customers and then you can’t even use your card or access the app. It’s basically all closed.
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June 2025 by Nathan Young
Rafael was very helpful with my auto loan refinancing and answered lots of questions I had about OnPoint's various services.
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May 2025 by Shannon Jones
Ashley was patient and thorough and wonderful
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February 2025 by Gina Carter
Have had a nice experience with the people at this branch. Very conveniently located for me as well. Happy to bank here.
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February 2025 by S Bogush
i was going to open an account ... but no checking account APY listed anywhere on their website... hm... tried to call , 30min on hold and nothing.
BYE
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January 2025 by The Dome
Forced me to go in after applying online then ghosted me, extremely unprofessional for a bank... Don't waste your time
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January 2025 by Jesus Ordaz
I had a bad experience with this merchant, very rude and insensitive. I posted my experience on here and they must have contacts with yelp because they attempt every chance they get to flag my posts; luckily for me I’m not the only person who has had negative experiences with this horrible institution. I wouldn’t bother banking with OnPoint at any location, Bank at your own risk.
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December 2024 by Frofro Z
I thought onpoint would be different from the big corporate banks, I was greatly mistaken. I guess I have to find a new credit union 😒
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September 2024 by Ziba Vessal
Excellent customer service with Miss. Kathy Peril at OnPoint on Cedar Hills branch.
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April 2024 by Lexy Santi
Horrible customer service from their online zelle "tech". If they hate their job they need to quit and find a new one where they don't have to deal with people. A job where they clean restrooms or in the fields picking berries. TF?!
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March 2024 by Kpana benjamin
Ed Bonilla is racist, it's very sad that they have an individual leading a branch that is biased towards Africans. He refused to assist me. I went into the branch to discuss concerns about my spending limit being changed. When I entered the branch, Ed was the concierge. I raised my concern to him and he said 500 was the maximum daily spending limit and refused to allow me to speak to someone and have a better understanding or to change it. Which I didn't know was possible until I spoke to customer service. I then asked for the district managers contact information and he refused to provide any information. Ed even went as far as even giving me a fake email because I started recording him so he felt pressured. When I called customer service, I had a lovely lady assist me and changed my spending limit to 1500. I don't understand why someone could be so mean just because the color of my skin. He should be fired!
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December 2023 by Anna B.
They are very short staff and no one returns calls here. Tried to call several days and no one called me back. So, I go into the branch and they are all just talking and laughing with other co-workers about personal things and not answering calls?! Seriously how unprofessional is that! Don’t waste your time at this branch, terrible customer service.
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December 2023 by JC REY
When I moved to United StatesOnpoint was the recommendation from one of my friend at the time . I open my checking account with them successfully but what I didn't know is that I will found out at the time the Discrimination that I experience in this bank all-over the place. The verbal abuse is been of the chart specially from the team attend the international transactions .I literally have someone telling me that they aren't going to pick the check for me and because I have an accent they will make sure that any of my concerns would be considered in the future period .Just because I contacted them after my wvacation to Mexico to let them know that I got over charge with an extra bottle of champagne after checked my finance l noticed the scam in the all-inclusive hotel anyways I went to chase and I have to say the comparison between the two banks is ridiculous I can speak for the experience of having both at the same time the costumer service in chase is ridiculously good compare to Onpoint to this day they go the extra mile to make sure that you are well taking care no rejections no Discrimination they have your back when you travel even my car loan with them no questions ask is just how a bank should be sorry Onpoint you should understand that USA is full of immigrants and that an accent is not a requirement to get status in the land of the free Ironic isn't?
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August 2023 by Leslie Santi
Fed up with bank. They cancel my debit card right when my auto ins is going to withdraw my monthly payment. My ins is down in vegas. Been with them before moving from there to oregon. The only way I can update my payment info is in person. So thanks to this bank I will not have auto ins. Their always messing up. I swear if my insurance gets cancelled I will withdraw all my money one of these days!? I had it with you guys, it's ridiculous ?
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May 2023 by Wes Drogt
I used to really like this bank, but they have become just like all the other big boys that treat you like a number instead of a customer. I will be searching for a new COMMUNITY credit union that will actually serve my needs and allow me to access my funds in the form I want.These companies have gotten ridiculous.
