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June 2025 by josh Peterson
So I work monday through friday. I get off at 5pm i came in on a Tuesday 15 minutes before they close yes, I understand some things Take a little bit longer to handle like a auto loan they told me it is too late to talk to somebody. They close at 5:30pm so they tell me try online I tried filling out the application got to the point of where they were going to send me a verification code, Every time they sent me the code, it said incorrect code then had me click to try again Did that about 15 times. each time did not work. And throughout the day, I am busy monday through Friday. so the following day now it's Wednesday. I got off work early and I came in 30 minutes before they close they still can't help me It's too close to closing. that is a little irritating. Due to the fact that last time I was helped and got a loan, it only took me about 15 minutes in and out I have done 5 loans with this company I know how long it takes. and as for doing a appointment here comes the fact that I work 8 AM to 5 PM every day, Monday through Friday I have never had this bad of experience with this company before. Until this week. and to top it off, the car that I wanted to buy has sold elsewhere because of this situation. This is the type of situation where you lose customers. I will have to try a different branch @ Cedar Hills and hall boulevard lacks the customer service.
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May 2025 by Trina Dodson
It has been a frustrating change from Advantis to Rivermark. Customer service long long waits, forced to VM and maybe you get a call a week later. They have not reported correctly to credit bureaus in over 2 months. And the on line banking it not user friendly at all. Plus it no longer allows you to see how your loan payment is applied ( how much to principal, how much interest). And the online banking does not let you add a PO Box as default mailing address. These changes are completely different than Advantis and even my other credit unions. So frustrating!
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May 2025 by Brittany Hughes
Have had Advantis for over a decade with amazing service. If I needed help I’d call and speak with an actual employee on the first call, not a 3rd party call center. Since they merged with Rivermark my debit card expired and I have not received a new one. I’ve tried for three days to get in touch with an actual employee and the call center will only tell me that a specialist will call me because they don’t know if a card was issued. I don’t know if there is a missing card out there that needs cancelled, they’re telling me it’s going to take 2+ weeks for a new card to be sent to me, and I still have yet to receive a call back from anyone who actually knows anything from the bank directly. The lack of customer service after this merger has me looking for a new credit union. Sounds like both companies lost what made them great with this merger. That was putting customer service first with direct company contact.
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April 2025 by Tupper Malone
Responsive. Local branches. Great hours. Ready to meet customer needs.
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March 2025 by Andrew Ripley-Miles
Nicole in financial was sensational in helping me over the phone and giving me details and instructions. Great positive interaction went out of her way to be more than helpful
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March 2025 by Gaye Davies
I was overwhelmed with sudden fraud and money being taken from my checking account. The credit union was going through a merger so everything was challenging. It was Saturday afternoon and Gary Shimafukuro, in the loan department, called me when he was following up on overflow calls. Gary became my touch point during the fraud recovery. He proved to provide patient, knowledgeable and problem solving
support. Friendly and kind! Rivermark Community Credit Union is benefited by having Gary as part of their team.
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March 2025 by Noah Goffena
I’ve been a proud Rivermark member for 10 years and have referred multiple people to bank here. I’ve hardly ever had a problem with the bank and on the rare occasions when I did need to contact someone at customer service the call was over within one minute or two with no need to look up my information and no transfers or hold times.
Today, post merger, I had an issue with one of my cards and tried contacting Rivermark in the same way I always have and was met with the need to speak to three different people. None of them could help me, and was twice transferred to dead air or to a third-party that was also unable to help.
This is such an amazing and immediate fall from grace that it has me considering closing my account and moving to a different credit union. Rivermark needs to get their act together fast, the reason I stayed and referred friends and family members was the customer service and that is clearly gone now.
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March 2025 by Joel Brower
AVOID BANKING with River mark at all cost- they do not care about the customers.
The online banking merger they did cost all us customers too much headache and grief. Wish some one would have warmed me about them.
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March 2025 by mrholmes
The merger is going about as well as you would think
Still no online banking available and they decided to start on the 1st when bills and transfers need to be made. I have no idea if my deposits have gone through.
No common sense.
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February 2024 by Alexander Mart
No no no I do not recommend it for the community, this bank will give you a headache if you open an account?
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January 2024 by A Hill
In response to the owner: The fact that you believe I have posted multiple reviews further proves that there is an actual issue at this branch that is causing multiple clients to be frustrated with lack of human-staffing. I wish I was the only perturbed customer, Janet, but unfortunately this branch's recent reviews show that I am not.Rivermark, do better. The employees are friendly at this location but I find it ridiculous that you staff a "check in" person instead of staffing that employee to help your customers. I walked into an empty branch and am told that I would need to wait 15 minutes before someone could *maybe* help me. Such a waste of anyone's time. I walked into Chase Bank within the same parking lot and was greeted AND helped by the teller. My transaction with them was complicated and they were still able to get me in and out quicker than the 15 minute wait time I was told I would have at Rivermark. This Rivermark location seems to only have virtual tellers that cannot fully assist their clients.
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December 2023 by Oregon Moto Adventures
Friendly employees but seriously over a 15 minute wait to pull cash out? These virtual teller things are an absolute joke. Bring back real people and real tellers. I had to use the virtual teller to tell the branch that I needed a certain amount of cash withdrawed. After waiting 15 minutes of no one helping I just had to go back to the virtual teller to get cash. Absolutely stupid to have virtual tellers and no one willing to help at the branch
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November 2023 by fm1844
Very Unimpressed. Small hall … couple of desks … Highschool vibe …. u wait for service while the staff are joking around. At the end an undertrained / uninformed person tries to help you. I got more info via google than going there.
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August 2023 by Candace Wilson
My credit card was compromised twice in a week!The people at Rivermark totally understood and happily made me a new card. I felt embarrassed that it happened twice, but they didn’t judge me just helped me. Thanks!
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May 2023 by Pablo Zavalla
I have a business account for my Chimichurri business at the Cedar Hills location. Since opening my business, I wanted to have all my business activities with local entities, and, working with Rivermark CCU is no exception. Dealing directly with folks in my local community is great, I get a personalized service and, if any issues arise, the branch manager calls. I can’t ask for more!Way to go, Rivermark Community Credit Union!
