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February 2024 by Esther Mercado
I got to know the type of person the manager is. If you are of color, speak another language or even have an accent she will treat you terribly. Not only that, she will talk about costumers as they are still in the store, I am surprised there aren't more reviews because of how often she does this. I got to witness her make fun of ones accent & eventually made fun of their appearance. She refuses to greet people, when a man of color pointed out that he didn't like the way he was treated & mentioned that he was not even greeted when coming inside the store she called him "spicy". She went on a rant telling another woman of color with ethnic hair that her extensions were terrible & told her they should look like her Caucasian hair. Also openly admits that she tries really hard not to laugh at disabled people in wheelchairs & acknowledges how incredibly rude it is but she likes "dark humor." So for anyone who wants to shop here I would recommend a different location now that there are no people of color or Spanish speakers working there.I got to know the type of person the manager is. If you are black, speak another language, or even have an accent, she will treat you terribly. Not only that, she will talk about customers who are still in the store, I'm surprised there aren't more reviews given how often she does this. I could see how she made fun of the accent and finally made fun of his appearance. She refuses to greet people, when a black man pointed out that he didn't like the way he was treated and mentioned that they didn't even greet him when he entered the store and called him "spicy." She became enraged telling another woman of color with ethnic hair that her extensions were terrible and told her they should look like her Caucasian hair. He also openly admits that he tries really hard not to laugh at disabled people in wheelchairs and recognizes how incredibly rude it is, but he likes that kind of humor. So for anyone looking to shop here, I would recommend a different location now that there are no people of color or Spanish speakers working there.
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January 2024 by Austin Simeonov
I heard the manager (Myra?) with the messed up lip injection call my wife "a spicy one" when she got upset (not even mad just mildly upset) a product was out of stock. My wife is latina and we felt really uncomfortable because there was definitely some racial motive behind it. PLEASE DO NOT GO TO THIS STORE!
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January 2024 by Leslie Orozco
I dropped by during a trip with friends, since i can only ever order from sally’s online living in humboldt, and honestly now i wish i stuck to online. When i came in it seemed like nobody was there, until i realized an employee stocking the shelves in the corner of the store and another almost literally “bashing” a previous costumer that came in because of their skin color from what i pieced together. The worker stocking seemed so uncomfortable, meanwhile the “manager” (found out later when i came in after she had left on my way back home) continuously threw racial comments about mexicans. I came in to get some hair dye and find extensions, since online is sometimes hard to gauge proper color, and yet left immensely offended and uncomfortable. I never write reviews , but please be aware if the manager Moyra is working and I’m sorry for the people that work under her that have definitely seen more of this behavior i’m sure.
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January 2024 by lilith sierra
I just moved into the area so I’m already feeling off about going out to places and meeting the locals and with the experience I had here i’m already missing home. Moira? is that her name? was so unwelcoming. the minute i walked into the door she just gave me a look up and down and didn’t bother to greet me at all. other employees were there stocking stuff were very helpful and kind but she was just rude.. i could hear her talk badly about my appearance to other employees as if the store isn’t dead quiet where you can hear everything.. when i asked for assistance she talked to me like i was an idiot and at times it felt like she was mocking me. never coming. back …
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January 2024 by Lisle H
Always super nice people working at this store, and it's well-stocked.Parking can be difficult if it's a busy shopping day (Saturday during the holidays), but mostly it's an easy place to stop in and buy what I need.
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December 2023 by erin havlik
I came in the other night 30 minutes before close and had the most amazing help I’ve ever received in any store I’ve stepped foot in in my life. I didn’t catch the name of the human who helped me but they had short colorful hair (pinks and blues maybe) and an “in training” badge on. Quite literally the most insightful and helpful human ever. They recommended a couple things for my fry and damaged hair and the products completely changed my hair texture in a good way. The hair mask they recommended will be a staple in my hair care routine for the rest of my life. If you are reading this, you are absolutely amazing and deserve the fattest raise you are amazing thank you thank you thank you!!!!!!!!
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October 2023 by Bre Pastor
Great customer service, and they really know their stuff !!!Thanks
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July 2023 by Andrea Forshey
I want to shout out wonderful service by the person working on Friday 6/30... I believe their name was revana (I may not have the name exactly correct) but they were so helpful and directed me with best color to cover up my terrible bleach job! I'm very happy even though the dark blonde, turned light brown but I contribute that to the dye itself. A HUGE thank you for all your help!
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June 2023 by Sam Sherman
This is the best location in the area for customer service. I always have a great experience here. The girls here are always welcoming, knowledgeable and happy to answer questions.
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June 2023 by James M
Employees were NOT helpful at all. They seemed more interested in brushing us off then answering any questions. You have to know exactly what you want when you come in here, and any questions you have will have a short, curt answer. I simply wanted hair dye and clear 20! developer, but that was apparently too much. Ended Apple driving across town to a different place to get it instead. There's lots of negative reviews about Sally online, mixed in with positive review is. Do not believe the positive reviews. If you know what you want and you're just looking to get in and out, you'll probably be fine. If you need any help at all, it's a different story completely. Successful mostly because they have a quasi monopoly on the industry in the area, not because they're helpful or great.
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May 2023 by Angela Alkhatib
Amazing Customer Service!Thank you Morgan for going above and beyond to help us find hair products for a color correction. You really took care of us and answered so many questions. We are so grateful for your kindness and patience today.
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April 2023 by Corina Romero
Jasmin the color consultant helped me with turning my hair from an ombré brown/ black to a beautiful cherry copper color. She was so knowledgeable about the products, steps, and even the length of time for each step! She is so amazing and really sweet! So happy I came to this location and had Jasmin’s help because my hair really turned out better than I could’ve imagined ♥️
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March 2023 by Natalie Tan
Morgan, the lady who was working behind the counter was excellent! She knew all the products I had questions about extremely well.
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February 2023 by madison vlad
always have a great experience here, asking for help is easy and they have great supplies! <3
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December 2022 by Sara Peterson
I visited my local Sallys a few days ago to pick up some hairdye for me and my friends, I asked one of the young ladies on the floor for some advice and while she was helping me another older looking employee with purple/orange hair came over and began to speak over her! I was astonished by the unprofessionalism and that the information the older woman was giving me was entirely incorrect so I just nodded and waited until she walked away to continue shopping. While I shopped I had the displeasure to overhear the same woman yell at other employees, berate customers, and ignore a non-english speaker seeking help! I had had enough and decided it was time to leave! I got to the counter to check out the cashier actually informed me that the older woman was their assistant manager! YIKES! As much as I LOVE having a Sallys in my neighbourhood I will not be returning due to the rudeness and unprofessionalism from someone who calls themselves a manager!
