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January 2024 by Ioana Cozma
I make quite the drive to come here because they are always so helpful with my Guinea pig Vanilla who has a recurrent sickness. They always fix her right up. They are also super knowledgeable and friendly and spend a great amount of time with you on the phone explaining your pets issues. I wouldn’t want to go anywhere else. Thank you for all your help! 5 stars all the way.
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December 2023 by James
I was blown away by how much time Dr Burgess spent talking to me on the phone and going over every detail of Amber's (my bearded dragon) care. This is one knowledgeable vet and he obviously really cares about his patients. I wish my human-care physician would spent that much time and energy on me! I'd probably be a lot healthier.We went over lighting, food, temperature, everything. I found out about all the things I needed to improve for Amber and went home and started doing those things right away. Worlds better than any info found in a book or on the various websites that will all tell you something different. This doc is a bonafide authority on reptiles and I am very confident in his ability to treat them. It is quite a drive from my home but so worth it. Amber will be coming back for any medical situations in the future, no doubt.Rating: freaking amazing
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December 2023 by M Cuter
I was disappointed with this veterinary clinic. I had prepaid $85 to secure an appointment, but unforeseen work commitments prevented me from attending. Although I notified the clinic two hours before my scheduled appointment at 3:30 PM, I was informed at 3:40 PM that my deposit was nonrefundable. Furthermore, the clinic required an additional $85 deposit to book a new appointment. I had anticipated a more flexible approach, especially under unforeseen circumstances. This experience has unfortunately impacted my view of their customer service policies. Therefore, I find it difficult to recommend their services based on this encounter.
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December 2023 by Christine Gazcon
Person who called me back said they don't see cats and dogs. I was looking for a vet in the cedarhills area other than Banfield. They see small animals though and it's good to know I do have a rabbit.
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November 2023 by Tiffany Sevarns
Wonderful people work here. The only thing I would remove a star for is that the exotic doctor isn't always there. Brought my baby in on Sunday, had a fecal test done, and to me, it felt like forever to get results back. Today, I got results, and my baby has parasites. Because the exotic doc isn't there, if medicine is needed, we can't get it until Thursday. Seems like a long time to wait for medication, especially not knowing how serious my baby's condition is. I would say pooping blood, acting lethargic, and hiding away under his log, saying it all about how he is feeling. Parasites can cause abdominal pain, so I'm sure my baby is uncomfortable. Also, if his condition is serious and he needs medication now, we're screwed and could lose our baby. To me, parasites are something that need immediate attention. Overall, I gave 5 stars because staff are lovely, patent, and kind.
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October 2023 by Byron Sina
Best vet in town, hands down! Regardless of COVID protocols and us waiting in the car for our pet's results, Dr. Burgess gave us a thorough explanation of our pet's condition, which was good by the way! He was very courteous and explained in detail our pet's results that we could understand. He also gave us great advice and counseled us for the future. If you have a cute little one that needs some help, this is the Veterinarian you need to see. The people there are very hospitable and patient. Also, their pricing structure is very competitive and fair. Hope this helps you. Have a great day!
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October 2023 by Melissa Holler
Kind, very knowledgeable, and helpful. I just wish that you didn’t have to drop off and pick up for a lot of things. Highly recommend them!
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September 2023 by Jonathan Thomson
5 star experience. Brought my rabbit in for an abscess and he was treated the same day, when most places in the area wouldnt even see him. The entire process was very easy and professional. All of the staff I interacted with were extremely helpful and super nice. One of the girls even let me borrow a leash for my dog as I left mine at home. I will be making Southwest our go to vet for our animals, and recommending to all of our friends.
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August 2023 by Ron Drozen
Always the best and the only place I'll take my fur babies.
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July 2023 by Alayna
Dr. Ramsell is the most caring vet I have ever taken my pets to for treatment and checkups
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June 2023 by Amber Caswell
What an amazing place! They are the sweetest and so helpful and really made me feel at ease. I took my Guinea Pig in and they were able to see her same day for and emergency ? I would HIGHLY recommend any of Exotic pet mama and daddies to go here! Shout out to the receptionists your both so great and I loved my experience even under such stressful circumstances, thank you Dr Burgess ??
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May 2023 by Mel Ritter
Excellent vet! Provided me with all the information I needed when I got a rehomed rabbit and got him current on all his vaccines. The staff are so nice and even helped me jump my car in the pouring rain when my battery died outside their office. They care about their patients and the pet parents!
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March 2023 by Erika
Southwest Animal Hospital it one of the best vets I have ever had the pleasure of working with. When my baby boy, Edgar, got sick they were there for me. Dr. Burgess was extremely helpful with doing everything he could for Edgar. The team was so kind and thoughtful as well. Edgar wasn’t doing well and we decided to put him down. Dr. Burgess was very honest and I appreciate that. I couldn’t go in to see Edgar off but I knew that he wouldn’t be alone because the team was incredibly caring and I knew they would be there for him. If I ever get another exotic animal I will gladly take them here because I trust this team so much. Another thank you to the Southwest Animal Hospital for taking care of my boy as well as taking care of me
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March 2023 by Racheal Mock
The folks at Southwest Animal Hospital are so amazing. They were so kind and caring when I lost my beardie of 10 years. They did such a great job with this keepsake, and even mailed me a sympathy card. Thank you SW for taking such good care of my little guy at the end.
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February 2023 by Derrick M
I’ve been taking my ferrets here for several years. Dr. Burgess is the best there is and I can’t recommend him highly enough. The staff here is always friendly and caring, even when they’re at their busiest and dealing with COVID precautions. Sadly we lost one of our little guys despite all of their best efforts, but I know that without all of the work that Dr. Burgess and the entire staff of Southwest Animal Hospital put in, we wouldn’t have had nearly as many years with him as we did, and his quality of life wouldn’t have been been as good as it was. Thank you.