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March 2024 by Adela Gomez
Tanasbourne Ulta store is usually a good store for makeup, however today was less than the usual trip. I was disappointed. The store lacked items, shelves were empty, makeup was disorganized or missing, some of the hardened powders were broken, lipstick stains, all the perfumes were locked. I am not sure what is going on with this store but I won’t be back for a while.
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March 2024 by Annabelle Ocuaman
I went in there to look for a new concealer and the workers in there are snobby they didn’t help me they passed me by and talked to everyone else. I had to do my own color match.
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March 2024 by Frankie Blackmun
I bought olaplex No.4P Blonde Enhancer Toning Shampoo (purple toning shooo) twice there for the same costs as the company and it is not the same quality compared to buying it straight from Olaplex. The color and texture is different. The first time I bought it from Ulta after getting it directly from Olaplex, it started turning my blonde green toned when applying rather than purple. I instantly washed it out and threw it away. I bought the shampoo directly from Olaplex afterwards. Later on I thought I would give Ulta another chance because I assumed it was just a one time mix up in quality. Unfortunately, it wasn’t and was the same color and texture, this time however it didn’t turn my blonde green toned but blue toned. The second try did work better than the first, but I will never buy Olaplex purple shampoo from Ulta again. Why pay the same priced item for lesser quality. Buyers beware.
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March 2024 by Aneksii Williams
Madison was so incredibly kind to us! I’d made a huge mess and they helped me clean it up and even gave us some samples of a product we were looking at. So awesome!
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February 2024 by Mimi Z
I hate to agree with the other 1 star reviews, however this location is lacking in customer service big time. Everyone. There have been times where I have come into purchase something, as recently as a week ago, and no interaction when I'm getting rung up. They're always chatting with their co-workers who are standing off to the side about stupid stuff. Not being present at all to customers. Overall, poor customer service, it's dirty inside. I definitely will not be a returning customer, and would not recommend going to this location to anyone. I'll spend the extra 10 minutes driving to Cedar Hills Ulta instead.
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January 2024 by Michelle romero
Very bad customer service and bad attitude from the staff from there, I came into the store to purchase products from tarte that were on sale I wasn’t welcomed when I step into the store 2 minutes later another lady got welcomed and she was asked if she needed help maybe because she’s white? And I’m Mexican? The time I was there I’ve never got asked if I needed help and I did so I had to go pay my stuff and I had to ask the cashier about the sale they were having from tarte well the cashier had bad attitude didn’t even say hi to me and was staring really okward to me maybe she thought I didn’t had money to pay I just felt discriminated, I payed and got my receipt and left that place didn’t even say thank you, they need better training to be better with their customers and not make them feel discriminated we come here like everyone else to shop not to steal!!! The cashiers name is Linda!!
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January 2024 by J Lax
Great selection
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January 2024 by Matthew Hislop
I ordered a product online for pickup. Their app lets you tell the store when you're on your way so I informed them I would be there in 20 minutes, then when I got there I went through the curbside pick-up instructions. I waited several minutes and nothing. My wife is disabled so when curbside pick-up is an option we utilize it. It took so long I ended up having to go in only to have to deal with a very disorganized staff. Really poor experience overall and it took over 15 minutes to pick up a single item.
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December 2023 by Gaurav Hegde
My wife’s favorite store.A lot of make up products available at reasonable prices .Clean restrooms and friendly staff.Top notch make up store with all the good brands and saloon in it.
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December 2023 by Sara Liset
Hit or miss location. For the most part they ignore you and choose to gossip with their coworkers instead of helping.
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December 2023 by Leigh
TERRIBLE customer service, or lack there of!!! I'm a fan of Ulta, and will just purchase online rather than going to the Tanasbourne location. Management needs to focus on training employees to have better attitudes and what good customer service is, since after reading all the other reviews, I'm obviously not the only one who had a bad experience here.
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November 2023 by Melodee Orland
Ultimately My Go 2 for every mood.
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November 2023 by Patty Lopez
Came in not expecting to shop but I was helped by Fatima and she was so great! She had amazing customer service and answered all my questions. Definitely left with a great purchase and an overall great experience. Thank you Fatima!
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November 2023 by Dawn Weber
I want to give a big shout out to Luz and Branda. Luz does my hair and Branda is the brow bar,Both meet what customers service should be.Now I am going into the tart part of the review, the stylist sitting around gossiping about their coworkers are a reason why I would never come back if Luz every is unavailable.Not only were they gossiping about a coworker, they were making comments about how my Brow Bar stylist tints brows to dark . They were referring to my brows. I sat there in horror, I felt as I was in a mean girls movie and I was the target. A stylist named Robin was one of them. When Luz went to rinse the color out of my hair. Robin sat and folded laundry smirking at me , ? uncomfortable!!! I will never come back if Luz doesn’t work there, I definitely won’t recommend anyone else besides Luz . There was absolute no reason to have to pay to sit and feel bullied by the other stylists! People come to a salon to feel beautiful when the leave, not bullied.
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October 2023 by Terran Carvajal
If I could give 0 stars I would. I know a few people who worked there, and the amount of childish behavior that, not only happened but was let, was absolutely putrid. You know who you are. Full-grown adults literally making-fun of their coworkers to the customers. Get a damn life and be better humans.
