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December 2022 by Brent F.
I have been going to this Rite Aid for 20 years. In the last 6-12 months it has gone WAY downhill! This week my prescription was sent from my doctor to the pharmacy on 12/7 (Wednesday). By Saturday still no call it was ready so I went in to check. I was told they were busy and it would be ready in about two hours. Why it takes 4 days to fill a prescription is beyond me. My auto-fill blood pressure prescriptions are constantly late as well which can be life threatening. So sad to see this
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July 2022 by Amanda B.
its done down hill since all the normal staff at the pharmey left all at once. it gets frustaing. i have an cat who gets his meds here. and i had to ask my vet to make sure i have some exreas incase they get behind. one of the meds they can. but his main they cant. i did get three months worth on that one so i should be good this summer now. i have tryed to call mine in and they dont pick up , say they will fill ir or have to call the doc to refill it. i waited for a bit nothing. called again they said there call the doctor. which after 3 more days i didnt hear anything so i called my do . and they said they didnt call so my doc called it in. hopi g it in today or tomorrow if there closed due to the holiday. just is frustaing. and please dont tell me to call so in so doesnt help. so please just get all your ducks in a row. and i]fix what ever happen to make thw walker rd pharmey staff leave. and see if there come back. or find staff so we all can be helped better and things filled in on time
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June 2022 by Duncan B.
So f******** p******* was calling for 20min to pharmacy to get my prescription for my surgery tomorrow. Some jerk picked the phone up then hung it up on me. I have had nothing but problems so far with rite aid wth. Going to do some research to report to some type ethical board. I am going to record these inconveniences for record.
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June 2022 by Jeff H.
This review is regarding the pharmacy: If I could give less than 1 star, I would! We have been a customer of this store for many years. However, over the last couple of years the service has continually gone down hill. For the past several months now, they just don't answer the phone when we call. I recently called prescriptions in about 7-8 days ago and they still have not all been filled. Other prescriptions I have called in 2 or 3 days ago are also still not done. I went into the store yesterday around noon to pick up the 11 prescriptions that are now way overdue, and only 1 was ready. I was told they weren't done because they were short handed, and couldn't get to them until today. I called this evening and had to select the option in the automated system to speak with the store manager, because again, the pharmacy would not answer the phone! The manager walked back and told the pharmacy that I was calling. I held for about 15 minutes and nobody from the pharmacy ever picked it up. The store manager finally got back on the phone with me and then walked back to the pharmacy again. Two of the prescriptions I called in still weren't done. The Pharmacist refused to fill them today and very flippantly said they would be done until tomorrow. I asked when they will be done tomorrow and he said he had no idea. His name is Shawn. I asked for his last name so I could call corporate and he refused to give it to me. He also refused to fill my prescriptions today and then hung up on me. They don't seem to care that people need prescriptions for a medical reason, sometimes even life-threatening. This is a very serious issue.
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April 2022 by Bailee c.
The pharmacy at this rite aid is HORRIBLE they never answer the phone!!! They take forever to refill prescriptions!! Horrible horrible
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April 2022 by Debra C.
This review is for the pharmacy. I get it, this job probably is really, really freakin' hard right now and people get harder to deal with every day. So I'm sure most people working here have just about had it. But it often takes 3-4 days to get a prescription filled - which is a problem when you're on a medication that can't be refilled early, and shouldn't be skipped. The pharmacy never, EVER answers the phone. I have quite literally been trying since yesterday, and not once in at least 30 calls I've made have I gotten an answer (I have the flu I'm trying to be respectful and not go into the store). I have a prescription on file that I have to speak to the staff to have filled every month because automatic refills are not possible. Between the two issues described above, I've gone a week without my medication more than once. I know working with the public, with shortages, and without much thanks sucks, but this is just not OK.
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April 2022 by Chris P.
I believe this pharmacy may be the slowest to fill prescriptions on the face of the planet earth. Let me explain how it works. You call in your prescription leaving the number etc. and they give you an estimated time of pick up either later that day or the next day. Then, they ignore your prescription until you show up. You show up to pick up the prescription, then they say "we're a little backed up. We will have that ready for you in a half hour... they say that EVERY time. Regardless of whether the prescription was called in one day or five days before, that's the way they do it. Not good I'm moving my prescriptions. ---- And the bonus, when you finally do receive your prescription your 90 day supply will only be filled for 30 days, so now you're two months short on your annual prescription and you need to call your doctor to get that fixed.
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February 2021 by Cindy C.
Do not choose this location to get your COVID test. The two times my family has tested here, there was something wrong with the specimen. First attempt was "specimen spilled during transport" and the second result was "undetermined result" due to the specimen AGAIN! The Pharmacy staff do not seem to be competent enough to handle their specimens. This required me to have to re-test a THIRD time at a different location. And this third location got it right the first time without specimen issues.
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February 2021 by Cindy S.
Do not choose this location to get your COVID test. The two times my family has tested here, there was something wrong with the specimen. First attempt was "specimen spilled during transport" and the second result was "undetermined result" due to the specimen AGAIN! The Pharmacy staff do not seem to be competent enough to handle their specimens. This required me to have to re-test a THIRD time at a different location. And this third location got it right the first time without specimen issues.
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August 2020 by Tim M.
Not happy with the customer service at this store, there's this Jill lady( I know her name and how racist she is because I asked an employee) who is clearly some old racist hag that has a few screws loose. She racially profiled my son, making him feel uncomfortable by following him around the store. I also heard her making a racist rant when I went myself! Insane!!! This "Karen" needs to lose her job like she's lost her marbles. She sets a toxic environment for the people that interact with her and if she continues to work there, I'll make sure I never contribute my money there ever again!
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July 2020 by Shelley M.
Love that this store is 24 hrs the pharmacy staff are nice at times slow but I'd prefer slow service and friendly to feeling rushed and them being rude.
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April 2020 by Mikhail H.
The location of this is great and it seems to be the busiest one because of that. The line goes pretty fast though and it seems like the other people were doing the same thing - grabbing something needed to go quickly. So, its more like a convenience store really. You really are not going to get great customer service - just grab what you need and go for the most part. I have never used Rite Aide for prescriptions so I can't speak to that.
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March 2020 by Kim G.
Not sure why there are so many negative reviews of this store. This is one of the nicest Rite Aids in the Portland area, imho. Maybe I'm jaded because I lived in NE Portland for 18 years and in that part of town you have to step over people to enter the store. This store is clean, well stocked, organized and huge! Customer service is always friendly and fast enough. It's a Rite Aid, people! The Beauty section is vast, aisles and aisles stocked with everything you need. They have a great seasonal section and now with spring approaching, they are stocked with faux wicker chairs and tables plus whimsical garden art. Rite Aid always has the best price on my guilty pleasure, Dove dark chocolate miniatures; they run sales all of the time, 2 for $6. Today I bought two bags of the Easter egg shape. Also bought my favorite Revlon last all day lipstick, which actually lasts all day. Buy one get one 50% off. I always wait for these sales. Plenty of parking, drive through Pharmacy, next to Dollar Tree and across from Cedar Hills Crossing - all a plus in my book.
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February 2020 by Alexsis C.
This rating is for the pharmacy! Prescription was filled and then insurance was not on file. It's state insurance and easy to look up instead of being helpful and just look it up the pharmacist insisted cash payment. My insurance is state insurance for a reason. I was told they couldn't look it up.(which I never had an issue before)state never sent my baby's card so I didn't have the information. Pharmacist also stated they could not call the doctors office and my doctor told me tHey do all the time. Needless to say the doctor had to call and help get my daughters medicine.
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January 2020 by Michael S.
I'm sure this place is fine and the staff is generally overworked, over-asked, and underpaid - corporate America. Just and FYI, they take lunch from 1 to 1:30pm.