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February 2024 by Nakia N. Coleman
The only store that had what we needed when we needed it like always I recommended might be a little bit more expensive than some of the big box stores but way worth it way way worth it!
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January 2024 by John Shuey
Visually exciting.
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January 2024 by Shane Broady
Shannon was most helpful. Exelent customer service representative and made my shopping experience great!
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December 2023 by Richard Farrell
Very helpful...I will definitely return there.
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December 2023 by Terry Farnham
I've been shopping at this location for many years. I've noticed that they are adding more and more items to the point that the isles have become very crowded. My last time I approached the front checkout area only to encounter MANY customers with LOTS of items in their carts. Not wanting to spend that much time in line I elected to leave.
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October 2023 by Robert Babcox
Told us which aisle to go,but we didn't find it. We found it in another aisle.
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September 2023 by Angela Y.
Very friendly and helpful. Has very good selection for the home and garden. If you can't find it they will.
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September 2023 by Nate Moyer
They always have that weird part you need but can't seem to find anywhere else. They have helped me dozens of times and I am beyond thankful that. Plus it saves me a trip across bend to go to lowes pr home depot. They have an extremely convenient location and their employees are great too.
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August 2023 by Stephanie Rogers
Ni e place friendly and very helpful
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July 2023 by J D
Thanks for locking the door and putting the closed sign out at 6:58 after I rushed back to exchange a part I had purchased a half hour prior and needed for assembly of furniture. The cashier looked right at me and shook her head. Maybe she had to get home but when you’re supposed to be open until 7 and you’re the neighborhood go to store, that’s really not cool. The time stamp says 1859 but I was actually there a minute or 2 earlier.
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July 2023 by Burvesh Kumar
I walked in needing some help for a pipe from the sales associate. He was adamant to not help and provide any service whatsoever. I told him multiple times that I do not know exactly what I’m looking for and practically begged him to show me but he wouldn’t move from his place at the counter. He kept telling me “it’s in that aisle and if you can find it you can find it” I just want Ace to know that not everyone that walks in knows exactly where to find something and it is at the end of the day your job to help customers instead of having some kind of masculine ego and refusing to move from your spot. There was another women with a family who also asked for help and he would not help her either. There are many people that could be doing this gentleman’s job with a lot more compassion and grace. When I asked to speak to the manager he pointed to the elderly manager as if he could care less that my experience was so awful at this ACE and they intended to change nothing about their demeanor. I have gone to the La Pine Ace multiple times and they are so willing to help and so gracious. Please don’t take your job for granted and if you and your manager are not willing to help any customer who does not know where everything in the store may be, trust me their are many people that deserve your job over you. Lack of employees at your facility is not a good enough reason to provide such awful customer service by the sales associate as well as the manager at hand. I wish I wrote down his name but couldn’t.I will never step into the Bend Ace again and I will make the 30 mile trip to La Pine to buy the same products just so I don’t have to deal with such awful customer service at the Bend Ace.
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July 2023 by Tyler Simons
I want to love this store. It is less than 5 minutes from my house and I’ve probably only spent $50 here. I always try to come here, but things are usually out of stock or they are almost always more expensive than competitors. I will keep trying because it’s so close, but will probably continue to be disappointed.
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July 2023 by Jon Joersz
Great small town hardware store. Always has the necessities when I don't want to drive to the big box hardware store.
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April 2023 by John Gordon
They carry a huge variety of stuff. The little hardware things are the most important to me. Each one is a little different, but the one thing I found in all of them is helpful staff. They don't seem to be as knowledgeable nowadays but that's hard to find. Little more cost than the big box stores but to me the selection means I shop there just to keep them around.
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March 2023 by A10wind 123
Byron was amazingly helpful! Went above and beyond to fix a broken table for me. Ace really is the helpful place!
