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June 2025 by Emily Mattson
After dealing with both TMobile and Verizon as customers, we dread heading into the phone store. We did have to wait awhile and weren’t offered a greeting until they were ready to see us, but Austin was very helpful, straightforward and didn’t give us the runaround that we are used to
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May 2025 by Carolyn Banaka
I had a good experience. My phone was going wild and i could not do anything with it. They took their time and work with it. Finally the gentleman went back to see if he could get some help. Then an another gentleman came out and worked with my phone. There was a bug in it. He worked about 1 hour and got the phone to settle down. Had some text look at it and they had got the bug out. They were real nice through the whole time. They both deserved 5. Well done guys.
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May 2025 by Hugh Russell
I accidentally pressed 1 (dissatisfied) on the text customer survey. I meant to press 5 (very satisfied). Shannon helped me out and made a usually painful experience quick, easy, understandable and painless.
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May 2025 by Michael Skinner
Sean was incredibly helpful and knowledgeable! He hung in there with is while we were purchasing a new phone and was knowledgeable about the entire process.
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May 2025 by Michael Travis
Staff was very helpful to resolve a problem with the trade in program associated with anew phone purchase. Learned about new TV and Wifi service. Decided to purchase. Shout out to the entire sales staff.
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April 2025 by Cecelia Alexander
Kyle is very friendly and efficient. This is the second time he's helped us and he was equally efficient with us and other customers as well
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April 2025 by Lillian Galindo
4g WiFi and my phone is so good but the storage is bad
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April 2025 by Faye Moon
Young man signed up 89-year-old woman asking for a very simple data plan gave her the most premium instead causing bill to be very expensive. Asked for starter unlimited. But got premium unlimited instead… told him specifically not to do that.
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June 2024 by Monica Bologna
Ken that manager was outstanding. Fast and efficient. Gave me all information up front and was very honest with options and plans. Was a great experience in store working with him. THANK YOU!
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June 2024 by Laurie Maholland
If you go to the Bend, OR store, be sure to ask for Glenroy. He was super.
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June 2024 by Cassie Schweitz
Horrible customer service at this location! Very unprofessional. I have been a customer for 10+ years, walk into the store to ask for assistance to be told " It's not my job to help you set up your phone." Or told " setting up phones was not in my job description." Not to mention this "sales" rep helping me was wearing a tie die sweatshirt and sweat pants. Do better AT&T.
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April 2024 by Jess Nik.
Store staff are not knowledgeable and make big promises to get you to buy then don't deliver. Att is the best coverage and speed in central Oregon but buyer be ware they are snake oil sales men and will take your money with a smile on their faces.
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March 2024 by kevin strampher jr
Great customer service, very respectful employees I'll always return to that store for my AT&t needs for my phones I definitely give that store a five star and thank you again for your help
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March 2024 by Mike Aldridge
Absolute trash customer service. Been with att forever and this makes me want to change. I go in to ask about my broken camera and some jerk sits stands me in front of a slow iPad while last Christmas blares behind me, offers zero guidance. Not even offered a chair to sit in… sad it’s the only store in town.
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March 2024 by Lisa Jones
I went in to add a line and get a new phone. Everything was smooth.
