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November 2025 by Nick Wilcox
Needed a sun visor for my van. OEM would have cost me 3x over what it was going for used. B&R was the only place in the US that had it in stock in the correct color to match my vehicle.
Ordered online from their website at my offered price, which they accepted. While it took awhile to go cross country, the delivery was smooth. Item came super well wrapped in a giant box.
Visor was flaw free and in good condition overall but did come from a vehicle that was probably a smoker. After a quick cleanup with soap and water and an overnight sit in the garage, it was ready to install. Total replacement job took about 5 minutes with 2 screws and a wiring harness disconnect. Super quick and easy.
Highly recommend giving them a try! Please come to the Midwest :)
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September 2025 by Andrey Shchempik
I have never experienced worse customer service in my life.
1. I had never dealt with a salvage yard before, and due to my life situation, I had to “learn the hard way.” From the very beginning, I was treated with bias, as if I was wasting their time — even though I had already waited for a long time. My impression is that nobody in this place knows what they are doing, whether it’s using a computer, finding paperwork, or locating auto parts.
2. I worked with Ryan, and my experience was extremely unpleasant. I ordered seat parts, but when I arrived, they only gave me the seatbelts and told me that the other parts weren’t ready because they needed to be cut out of the body (the mounts where the seats attach). I also found better seats and asked about the price difference — it turned out to be more favorable, so I agreed to wait even longer, despite already having waited a considerable amount of time. They told me they couldn’t use the grinder because of sparks and because they had a fire last year. I politely asked about fire watch and the standard procedures for hot work, and in return I got an attitude of “don’t be smart,” so I patiently agreed to wait.
This week they called me and said everything was ready. It had rained for two weeks straight. I naively assumed this meant the entire order: passenger seats, seatbelts, and the floor brackets. But when I arrived, they only gave me the seats. I asked about the rest, and another worker (I don’t know his name) — who clearly knew what was going on — pretended to “forget” and handed me only two seatbelts (even though two passenger benches require at least four). Then he quickly walked away. I spoke with Ryan about the missing order, and he aggressively told me it would be ready “when the time is right.” I politely asked him to at least give me a date and reminded him that last time he had promised they would cut the parts with the grinder if it rained. But now he said they had too many orders. He escalated the situation and, with his “fantastic communication skills,” told me that if I didn’t like it, I could just return everything and get my money back.
3. Conclusion: Once again, I’ve learned it’s better to do everything myself. I don’t blame anyone personally, and maybe for some people this place really is a “Klondike of automotive love.” But for me, it’s a place where you can be humiliated and pushed away so you’ll never come back (and never recommend them to anyone else). I will not recommend this place to my friends — even though I have friends with three Subarus who constantly need parts, and I actually wanted to recommend this yard to them. Maybe my review will be useful for inexperienced people like me, who come with good intentions. Be prepared for your time and your feelings to be thrown into the trash, and for it to take a long time to recover from the experience.
👉 If you do decide to use this place, avoid Ryan and go directly to the supervisor, Kelly, who might handle things more professionally — although it’s possible the real problem lies in his overall management system.
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August 2025 by Testlight
Lazy hours and rude employees.
They won't let you in if they're closing within an hour no matter what the circumstances.
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August 2025 by Ryan Jones
Great prices and awesome customer service!
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August 2025 by rex mercer
Guy on the phone was a prick, impatient, and would not suggest these people.
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August 2025 by Doug Carlson
I had a car that I drove in the demolition derby last weekend, and needed to get rid of it, and they took it. I didn't get any money for it ,but I didn't expect any. The counter person was super understanding and put up with my lack of knowledge of the salvage business. They also buy cars .very happy with my dealing with them.
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August 2025 by Jesse Buell
U-Pull
U-Save
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July 2025 by Doug Stevens
They low balled me without even looking at my truck
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July 2025 by Chase Perry
I can't recommend this place less I ordered a rim for my truck and needed it by a certain date. The order was late also it took them forever to find the paperwork and part(they couldn't locate there own parts) just for them to give me the incorrect part. Very unorganized and I would recommend finding your parts elsewhere. So now I have to go spend double or triple the price because I now am in a rush to get the part.
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May 2025 by Kylie Smith
Todd is AMAZING! These people go above and beyond for a parts need, he knows his stuff and he is so nice. highly recommended B&R, i’ll definitely be going back
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May 2025 by Jim Thornburg
After a long wait (10 minutes) to get someone to answer on the phone so I could save myself a drive I was quoted $55 for a part that is 10 online or 30 if I wanted to come down and pull it myself probably check eBay motors before you look into this place.
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April 2025 by tiptoprc
I drove all way from the other side of redmond and got there at 4:30 and was unable to get any help because the yard closes at 4pm. There is nothing saying that on there hours of operation so I waisted more on fuel then that part are worth! Lame
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April 2025 by J
If your in the Bend/Redmond area this is your spot for used car parts! I find it best to just go in person and have them help you find what they are looking for. B&R has a large network and will ship parts from their other yards to this one.
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April 2025 by Leonard Bettelyoun
Best plave for used parts
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February 2025 by Jack
Dude at the front desk is pretty condescending towards customers, pretty unpleasant to talk to. Prices are okay but can be inconsistent
