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June 2025 by Dan Stephenson
We take our kids to Barnes & Noble here in Bend often (like every weekend) for a quick tour through. My daughter and wife love to read, and my kindergarten age son loves the kid's section. We live down the road here in NE Bend, and we all really feel a sense of joy from our experiences at Barnes & Noble. Today we had a somewhat challenging experience learning that our premium membership had expired 6 months ago and we had automatically been knocked down from the premium membership to the lower tier 'rewards'. At no time during that 6 month period did any one of the check-out customer service people prompt us to renew our membership. We just paid the high-rate without even being made aware for months on end. At check-out today we had a employee make us feel deeply offended that we were not in the premium membership tier. Even though I immediately handed over my usual premium membership card. I was confused, thinking it surely had been renewed a while back. In the big picture it is not a big deal. But if you spend $200 to $300 per month at Barnes & Noble it is very beneficial to be in the save 10% off 'premium' membership club. Fortunately we were blessed to have Kayla jump into the conversation and help us resolve this situation. Kayla explained what happened quickly and remedied the dynamic. She was compassionate, patient, observant and willing to take the extra time to resolve the issue. Good job Kayla!
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June 2025 by Julie Sha
It's nice to have a place to buy books.
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June 2025 by Carolyn Nobody
Clean, friendly staff. Just popped in again couldn't find my book as it was in an end cap. Staff was super friendly and assisted me.
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May 2025 by Roger Hankey
Helpful staff aided me in locating several books.
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May 2025 by Brian Orser
Workers are knowledgeable of book locations and happy to help. Excellent variety of books and very calm starbucks reading location
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May 2025 by Bear Brained Adventures
Excellent service. Most fastidious of staffing. Very knowledgeable. Also. Very courteous!
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June 2024 by Jody McDonald
Very relaxed atmosphere. Sit down and pre-read,have a coffee. Great book selection, I could and have spent hours there.
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February 2024 by Jacqueline Fincke
Greet place. If your are looking for a book, that's the place to be.
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February 2024 by danita banko
I love this place every time I come.
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January 2024 by r strong
Very helpful staff!
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January 2024 by Shieldmaiden arreh
It was great!Besides the nostalgia and decently nice employees, the cost of books is ridiculous however the kids section has a awesome selection of books so that's cool, the selection of boardgames are great too.The bathrooms are well taken care of.
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January 2024 by Jeffrey Miller
Expensive.
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January 2024 by ben chartraw
w book store, legos also
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January 2024 by Renee Church
Love love love
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November 2023 by diane johnson
I had not gone to B & N since I moved to Bend. I enjoyed the vast array of books they carry at this location.I'm already looking forward to my next visit.
