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March 2024 by Quincee Kingston
Pretty good ice cream. Friendly staff
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February 2024 by Rachelle adams
Nice employees. I'm not a huge ice ? fan but tried their Hot chocolate mint. It was good for a sugar rush, I could only drink a quarter of it. Not sure if syrup on the sundae is supposed to be hot but that's how we like it. Sad that it wasn't. Otherwise a good experience.
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December 2023 by Mackenzie Vandehey
Staff said there is hair in the ice cream.I came here with my kids 4 days ago, right before closing. My kids wanted something similar to Oreo ice cream… I think it was milk and cookies or cookies & cream on the menu. Anyway, everything is always good at this location, but this time while she was scooping ice cream, she said there was hair in the tub. I told her that we could choose another kind, and she said and I quote, “no it’s OK, it comes from the factory with little hairs in it sometimes.” And she did not let us pick a new flavor even though I’d said we wanted to— just continued scooping. At $14.80 for two single scoop ice cream cones, I didn’t appreciate the service. I’m not a very assertive person, but we definitely won’t be going back to this Ben & Jerry’s, and she told us that they come from the creamery with hair inside of the ice cream once in awhile. It was extremely jarring and disgusting, and being a TikTok mom I actually got it all on video— including her saying this and the look on my sons face. I had to listen back to make sure this actually HAPPENED. I’ve called twice to complain, and no one answers the phone.My kids did not eat it the ice cream after she said that and needless to say, we won’t be back.Look out for hairs
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November 2023 by Jul Dickson
Pricey ice cream, but I love their Cherry Garcia!
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October 2023 by Brody M.
A horrible and rude experience. The staff is incredibly rude. When you call to speak with a manager to share your experience no one ever answers the phone. They lock the doors before closing time. They turn away customers. The staff has no respect for customers. Our family and friends will never return to this location. If there was an option to give it zero stars I would! They took what should be a family friendly experience and made it horrible. ***NEW*** Ben, I'm completely supportive of using poor customer service experiences as training opportunities for your staff. I'm also glad that you have cameras so that you can verify the accuracy of our poor experience. I've tried calling the number you posted several times. It rolls to a message that asked me to put in my phone number and pin? There is no way to leave you a message at that number. Thus, there's no way to reach you to discuss the situation.
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October 2023 by Bruce C.
I am actually one of those weird people that had never tried Ben and Jerry's ice cream. I like ice cream and what Ben and Jerry's does but the opportunity never happened. Damn, that's some seriously good ice cream. The ingredients are obviously so good. This particular store was great, clean, and the service was great.
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August 2023 by Morai Ball
Crews are super nice, I’m glad Bend Oregon they have Ben & Jerry’s. They don’t have in Vancouver WA. Finally we have Ben & Jerry’s Ice Creams my family is so happy. My youngest daughter is 1000 days old. We want to celebrate her 1000days from 2020 Covid baby. She loves her Ice Cream and my teenagers love theirs ice cream too.
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August 2023 by Bobby K
Delicious ice cream. Friendly staff. Kids loved it!
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July 2023 by Jacob Stutzman
Staff was very friendly and made the best milk shake! Prices were reasonable and they were very quick with how busy they were.
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July 2023 by Brian B
Wife wanted icecrem after lunch. Ben and Jerry’s was close by and line was short. Prices are higher in Bend for most meals out but ice cream here seemed high compared to home. Choices were limited based on our experience. Ice cream was thing and flavorful.
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July 2023 by Nick Alias
Terrible customer service.l and I felt that the amount I got was not worth what I paid I will never go back. Umpqua is way better and Local
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May 2023 by Dacree smith
Usually super busy but great spot
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January 2023 by Victoria V.
Ordered a small shake. The employee making it added 3 times the amount of milk he should have. It was basically 80% whole milk. It cost me $9. Very disappointed
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October 2022 by Bel B.
I was charged $20 for 4 "kid size" scoops. What a rip off! Had I thought they would be almost as much as a regular scoop I wouldn't have bought them. Their prices need to be better than that.
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September 2022 by Zachary Odom
I ordered 2 cakes online for my daughter’s upcoming birthday party and let her customize them, she was so excited. Went to pick them up 2 days later on party day and there was only one cake ready. The teens working said they didn’t see the other cake order in the system, I had to prove it by showing the confirmation email and charge. They called the manager and relayed to me that they magically found the order and can have it ready the next day. That is not a viable solution cause I need this cake for a party in an hour and have already had close to an hour wasted trying to sort this out at the shop with them.We asked the staff to please call her back and ask if they can just give us one of the premade ones in the freezer for this error on their part, manager’s response was no, we can buy the $50 premade one and they’ll refund the custom one I ordered.Frustrated at the lack of care, we had no choice but to just buy the premade and do the refund as we had run out of time dealing with this at the shop. Daughter was bummed a bit since she was looking forward to the flavors she picked.Buyers beware that your order may not get done for when it’s needed and for a manager that could careless if it puts you in a predicament. 10/10 cakes, 10/10 will not get another from this B&J. Cost of compensating me with a cake is far less than what I would have spent over the next 6 months, great leadership nitwit ?.
