-
January 2024 by Kelly Pellum
I love everything in this store. I bought the most comfortable boots and western jacket and I can’t wait to wear them. This is a dangerous store to go into ? You will spend money ?
-
October 2023 by Virgil Bergstad
Horrible customer service. I had called and they said to just come in we can help with that. Only to be sent out of the store after wasting time and gas to get there. Said I had to order it online. No way to order it in store. Don’t waste your time with this overpriced place
-
October 2023 by Joe Powell
Amazing, this store has what people need. Very well stocked and store is clean and organized. We found exactly what we needed. Staff was friendly and helpful.
-
September 2023 by Geri Kendall
Wonderful lots of variety great looking boots and stetson hats.
-
July 2023 by Matthew Hatfield
This place has been here for many years. I've been coming here for a while to get work boots and whatnot. They have decent prices staff are friendly. if they don't have something. You can always ask them and they'll try to get it.
-
July 2023 by Celeste Weldon
Large selection of brands and sizes of Boots ? work and dress. Average prices to be expected.
-
May 2023 by Mimi B
Would give a zero star rating if I could! My husband has purchased a bunch of clothing from this store. One of the jeans he bought was defective. The store would not give us a refund.
-
April 2023 by Marcy Arellano
Not very friendly customer service extremely over priced. Probably will not ship here anymore. 2 stars is for the variety of products
-
February 2023 by The Nomadic Life Overland
Bailey is an absolute asset to this company. I walked into the boot barn for the 1st time a few months ago and was greeted by a beautiful smiling Bailey! She helped me figure out what size boot I wore and they broke in perfectly.I went back to see her about a hat, they didn't have anything on the shelf for me so she literally made me one! She trimmed it down to my size and then shaped the band to my head and worked with me to get the perfect flare! I told her I wanted a blend of Rip Wheeler meets the Tacova's rancher hat and she nailed it.Bailey is a true cow girl through-and-through and we need many more of her in this town. Thank you for keeping the West alive Bailey!?
-
January 2023 by Brian “Cowboy” Waldron
First Boot Barn misrepresented a coupon when ordering on line. Staff even admitted issues. 2nd, had my hat shaped. Took 3 days, was shaped the exact apposite of what was requested and wasn't cleaned. Last when explaining my request the little girl asked me what I wanted in my brim and showed me examples of crowns. Common man! They lack experience period. I wasn't asking for a suit fitting! Had better service at Auto Zone. Check my reviews.
-
January 2023 by Kees Shadley
Great selection, friendly staff, I buy all of my work pants here.
-
December 2022 by Lugh D.
Turns out you can't return boots unless you sign up for some stupid program giving them your email and phone number. Maybe give them a fake email and phone number if you don't want to sign up for the BS. That's a real crap return policy Boot Barn. Wilco and Coastal are much better options if you're in Bend.
-
December 2022 by Josh Williams
Zero customer service, which is why they set up one kiosk in the back so they don't have to talk to you. Except, the kiosk is not updated. It would tell us all these boots and where they are in the store, but they just weren't there, or anywhere else on the floor.Also, unless you're after cowboy boots (or a very limited type of work boot), you're not going to get it here.
-
November 2022 by Cody Hughes
I needed work boots and I Thought I’d give this place a try. I waited and wandered around the store for a good 20 minutes, and then realized that because I didn’t arrive in a lifted diesel truck with a pro Trump sticker on it, that they weren’t liable to help me. Read their biz description about “heritage”… That’s code for “we are racist oldschool rednecks”And I’m a white male, so can’t imagine what a minority or trans person would experience here.So yeah, a corporate chain that also happens to be bigoted. Why support this place?
-
November 2022 by Eric Quattlebum
Went in for a pair of boots, but made the mistake of having cash in my pocket. I wound up buying a hat as well as a pair of boots. ?
