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June 2024 by Derek & Sarah Gill
This store states they are a "modern day mercantile for everyone" with fashion that is "inviting and accessible," but nothing could be farther from the truth. I unfortunately had one of the worst shopping experiences here today. I was discriminated against in multiple ways by one of the sales associates and felt very uncomfortable.
I was given a gift certificate for Christmas and finally made it in to find some new clothes. This was the first time I had been able to go out shopping after having my 4th baby, and it's been a really hard year financially, so I was thrilled to have the opportunity to get some nice things I normally wouldn't be able to get for myself.
Staff were initially helpful as I tried on clothes, but when I went to check out it got unpleasant. Once the blonde sales associate discovered I was using a gift certificate, her whole attitude towards me changed. One of the items I had chosen was on a rack advertised as 50% off, and on discovering it wasn't that price, I was going to swap it out for a less expensive item to stay in my gift certificate budget. Another brunette sales associate chimed in and said they would honor the 50% off price, which was great, but it was quite clear the blonde associate was not happy about that and began treating me very shortly. I had $7.50 left on the gift card after my items were totaled up, and I was going to browse the gift section to find something to use it up on. Blonde associate kept going back and forth trying to pressure me to just leave the balance and use it another time, or upsell me on clothes quite a bit more than that balance. She eventually went upstairs loudly talking about how they needed to change the signage on the "sale" rack because it was confusing everyone. The brunette associate came back on her way to clock out, and kindly took the time to help me find an item that would help me use up the rest of my balance (I only mention hair colors because no one told me their name, and the brunette sales associate is the only saving grace to this whole experience). I went to check out, and pay the difference (it was $2.50). Blonde associate was back by now and was being very short, even asking "You don't have cash?" quite rudely when I pulled out my card to pay, and then saying something about the machine not working to run my card for that amount. My sister covered it, but it was pretty clear the blonde associate was lying and just didn't want to run my card for such a small amount. The gift certificate was for $150, and apparently she was not OK with me coming in to spend only that. Maybe she doesn't get a commission off purchases made with a gift certificate? I don't know, but as soon as she found out I was using the certificate and wasn't intending to spend anything on top of it, she was quite rude to me. It's a shame, because of how she treated me, I will most definitely never return to shop there.
I again just want to call out the brunette sales lady though and how grateful I was for her kindness treating me like a real customer even though I clearly am not their target demographic of wealthy westside money.
This store also states they are a "modern day mercantile for everyone" with fashion that is "inviting and accessible." This is very much not true. There is nothing bigger than a size "Large" in the entire store, and even that is misleading as all the brands they stock run on the small side. For reference, I typically wear a size 6 and was on the top end of how large someone could be and find clothing in this store that fit. Their prerogative to cater to a certain demographic both in income and clothing size, but I found this store to be very exclusive and not at all inviting or accessible, so don't believe the tagline.
This was a missed opportunity. I can't tell you how horrible it was to have figured out childcare, been so excited to
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July 2023 by Sandra H.
This is a great boutique store to shop for cute clothes withy superior customer service. Felicia is quick to help and treat you like a valued customer. Highly recommend this store for your fashion needs.
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May 2023 by Kristina O
The customer service is beyond amazing! I recently had surgery on my thyroid and needed summer tops with higher necklines to cover my scar. This hasn’t been an easy task and my friend recommend checking out brave collective. After telling the employees what I was looking for, both ladies searched the entire store and pulled every top that might work. They were also so kind to my 6 year daughter and gave her a little treat to keep her happy while I shopped. I got a few tops that worked perfectly and walked out a very happy customer. Will definitely shop here again.
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April 2023 by Francesca B.
I was looking for a dress to wear to a wedding. My son who is a cosmetologist recommended Brave. I went in last week & bought a pair of pants & too (couldn't find exactly what I wanted to wear to the wedding). I went back today & spent at least two hours trying on 1/2 the store. I didn't ask the sales woman's name (I should have). She was so kind, friendly, helpful & suggested so many options to wear. She was so honest about what looked good on me (and what didn't)! I did find a dress to wear to the wedding and a couple other things. This is now my go to store for clothes, etc. They have a lot of gift items I didn't even get a chance to take a closer look at. I can't wait to go back to this store, they have outstanding customer service!
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December 2021 by Brigette Sallade
While visiting Bend I found this boutique. Loved it and the gals working there were so kind and helpful to me. Highly recommend.
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November 2021 by Paula F.
Great store, excellent service. They like to help but they will leave you to shop alone too, they seem to get it. Awesome and reasonably priced denim selection plus its a great place to shop for gifts. I'm a local, highly recommend.
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September 2021 by Alexandra C.
What a lovely store. I just needed something small, yet the whole staff was so helpful and attentive. I was honestly blown away by the customer service, which really makes this boutique special.
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August 2021 by Tami Hults
Love this place beautiful things
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November 2020 by Kristin Downes
This wonderful shop my go-to for dressed up work or play clothes. They are always so helpful with showing me special pieces and helping me find what I came in for.
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August 2020 by Jan S.
Will never go to this store again. I was in the store a short time w/ a mask on & felt faint( it was warm outside) I pulled my mask down to take a few breaths & immediately a young girl walked up & told me that the owner wants everyone to wear their masks high above their nose. I nicely explained the situation & she asked us to leave. I am RN & know the facts on the masks. I was ready to buy some clothing & spend some serious cash! You blew it! Won't be back! Your store is heartless not brave!
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June 2020 by Lynn Hobson
They always have the cutest stuff! Felicia and Melissa are so kind and helpful. They will help you find just the piece you are looking for.
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June 2020 by Ann Marie
By far my favorite clothing store in Bend! The gals there are great and helpful! I always find something I can't live without!
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April 2020 by Mary Wilkins
Nice clothes
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November 2019 by Becki Ellis Ayers
This shop is a collision of beautiful prints, color, jewelry, & gifts! So tastefully put together. This owner knows what she is doing! Everyone at the boutique is so friendly. They even carry local artisan pieces—So shopping at Brave Collective not only gets you novel pieces but also supports small time artisans. Win win. Five Stars!
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October 2019 by Courtney E.
Always find the cutest pieces here! I love the vibe and how everyone is always so friendly too! The price points are perfect for gifts too. Love the home section and the basic tees/tank options!
