-
January 2024 by Bob Conlin
We had a coolant link in our BMW X5, but we were unsure where the leak was coming from. Michael quickly diagnosed that the water pump had seized. Unfortunately, all this happened just before a huge snow and ice storm, so it took a few days longer than planned to get the parts. Michael called almost daily to keep me updated, then completed the work once the parts arrived. Very professional, friendly and communicative. I highly recommend CCC.
-
January 2024 by Mike B
One of two local mechanics that I trust with my everything that runs on fuel. I always use him first and he always is fair and accurate with his diagnosis and time. Michael is literally the best mechanic in Bend, and I will use him every chance I get... in part, because I've never had to return with one of my vehicles I've had him repair. He knows more about vehicles than anyone else I've ever known, and his service is beyond merely exceptional. There's a reason why his business is the only sticker I'll put on my Lexus LX!
-
September 2023 by Kenny Allison
Got a used Kia hybrid, and on the way home I had troubles- calling around the next morning (had some trouble finding someone who’d work on the electric motor) Michael happily fit me in that same morning and took a full thorough look for me to figure out what happened. He gave me all the information I could have hoped for and more! It was a fantastic experience with amazing insights and knowledge, would definitely recommend!
-
September 2023 by Amanda Brinduse
My boyfriend and I have had Mike work on all our cars for the last few years. Mike at CCC is friendly, smart, and explains things in terms I can understand.
-
August 2023 by Cam Connor
Michael is incredible. He was able to take a look at my sprinter van, diagnose what was wrong and get me back on the road. He did a great job explaining how the engine worked and what needed to be fixed. I highly recommend bringing your vehicle here if you need someone to take a look!!
-
June 2023 by Chris Welch
My family was visiting Bend for a short period and had car trouble with a 2006 Kia Sportage. A friend recommend Cascade Car Craft as a go to for diagnostic service. Expeditious car repair was desired in order to continue a road trip.I called Mike at Cascade Car Craft and he basically said he could see us immediately. (Note I did call around to other auto repair shops and wait times ranged from days to more than a week).Mike was really knowledgeable and really friendly. He performed a diagnostic assessment all the while explaining what actions he was performing, and why. He ended up resetting some electronics and we were on our way. Just fantastic service. If not for the immediate attention, we were going to be without a car for a significant period while putting the road trip on hold. If there were more than five stars, I would be turning the dial up considerably. Thanks again Mike!Service: Auto engine diagnostic
-
April 2023 by Steve Simpson
I was very impressed with the customer service. I came in and Mike was very prompt in helping me diagnose what was wrong with my Prius and got me back on the road. This was my second time using him to help with my Prius he is very knowledgeable and good at what he does! I would highly recommend using cascade car craft!Service: Auto battery replacement
-
April 2023 by Jason Paul
Michael at Cascade Car Craft is a friendly, honest, and genuine! I brought my Prius in with an issue and he was able to diagnose it right away.
-
April 2023 by Scott
I’ve worked with Michael a few times now and he’s one of the most transparent mechanics around. Great communication and keeps you in the loop of what’s going on. He also stands behind his work I’ll be working with him more in the future.
-
December 2022 by Tony Calderon
I recently took my imported 300zx to Cascade Car Craft, I knew I needed major repairs for it and didn't know who to trust. Soon after, a friend pointed me here, and I was amazed by the work done to my car. The engine needed major maintenance and all that was taken care of. Michael, the owner, went over everything with me and explained what needed to be done. He gave detailed reasons for why it's important to replace different parts. I really appreciate the honesty and the time set aside to answer all my questions. No other shop, do I trust more with my Z than here at Cascade Car Craft.
-
October 2022 by Javier Leiva
Happy with the service. Mike was knowledgeable and friendly and took the time to explain both the issue and the solution. I feel the price was fair and I appreciate he could get my car in fast.
-
September 2022 by T. J. Aslin
Super nice shop 10/10 recommend. Was able to quickly Assess the problem and found it was a easy fix and helped then and there. Awesome shop will be a retuning customer.Services: General repairs & maintenance
-
August 2022 by Janet T
We had an overheating vehicle and this business dropped everything to help us out. Back on the road (we are on vacation and not from here) quickly. . True service.
-
November 2021 by Jodi Compton
Michael correctly diagnosed a transmission fluid leak in my 2008 Ford Escape that two other shops could not identify. He also took my SUV for a test drive to check out what I thought was poor engine compression, but turned out to be a minor hybrid battery issue. He was thorough and professional and didn't try to sell me on service the vehicle didn't need. I would definitely come back to Cascade Car Craft.Service: Transmission
-
October 2021 by Nathaniel Dorval
Michael put a new motor in my car, through this experience I gained so much knowledge. It was quite the process finding all the various parts, but Michael tracked everything down and communicated with me every step of the way. I will not go to anyone else in town ever again. I finally found my shop.Services: Exhaust
