-
February 2024 by Diana Macdougall
Friendliest stuffs, no wait time, professional. Overall excellent service.
-
February 2024 by Marc G.
We've been buying tires here for several years for our family's vehicles. Always get great service, good communication, fast install, and competitive prices.
-
February 2024 by Greg
Always Always Always great service in a timely manner. Prices are fantastic and selection is amazing
-
February 2024 by Alejandro Hernandez
Ordered tires online, had an appt, and when I arrived I was in and out within 45 minutes with no hassle. Great customer service, and clean waiting room. Great overall experience
-
February 2024 by Julie Sha
Excellent service. Called to purchase lug nuts and they helped with changing out the tires free of charge.
-
January 2024 by Shanna K.
Wow Kellen at Discount Tire in Bend is amazing!! He was so patient with me being a complete idiot and not knowing anything about what kind of tires I needed or even wanted. He was super friendly and helpful. The whole team at the counter was helping us and they all went above and beyond. Don't go anywhere else if you need tires they really care and value their customers!
-
January 2024 by Cassie M
What's the point if making an appointment if you have to wait an hour to get in?
-
January 2024 by TTV_Mr Duck
Hanna was a fantastic worker. she said my car would be an easy fix and very simple and that’s exactly what it was, she has amazing customer service and a great aditude!
-
January 2024 by Suzanne Brady
5-star customer service from start to finish! Knowledgeable, friendly and professional employees. Outstanding experience.I ordered the wrong size of snow tires for my non-OEM winter rims, to be direct shipped to the Discount Tire shop from an online third party vendor. The Discount Tire techs quickly caught this, verified that they had a set of the proper size tire (same brand/model I had ordered) in-house, and proceeded seamlessly with the installation. Discount Tire went the extra mile and even arranged/coordinated the return of the wrong sized tires I had ordered and shipped to their store. An unexpected bonus! :)Thank you, Discount Tire, for quickly finding a solution to my goof, and for making everything so easy for me. My family and I will be bringing all of our future tire/wheel business to you, and I will be recommending you to all of my friends. Kudos to you and your team, keep up the excellent work!
-
January 2024 by Joe Cat
Some of the best service of any establishment in Bend. I wish they'd open a restaurant (Discount Burger?)
-
January 2024 by David Beckett
I did have a problem ordering tires online. But our local store was great. Met me in parking lot. Fixed order issue. Super fast installation.
-
December 2023 by Liam Hayes
I love the ability to order my food and show up to find it ready to go. Much better than in and wait.
-
December 2023 by Jim T.
Beware Installation Incompetence and Terrible Customer Service Discount Tire damaged by car's rear wheel bearing that ultimately required $1,000 in repairs to it and the rear brakes. Discount Tire won't compensate me for it. They also won't talk to you if you ever have a serious problem. They're going to send you to a third-party company who clearly is designed to say, "No." A company is defined greatly by how they handle problems, and Discount Tire is TERRIBLE. I've been a long-time customer, and I won't be getting tires from this company again. If after reading this review you won't be going to Discount Tire again, please click a reaction icon. The Full Story I went to Discount Tire on August 26th after my mechanic suggested that I get new tires. At that time on August 23rd, there was no issue with the braking or rear wheel bearing. Immediately after the installation by Discount Tires, I could hear a mishitting / semi-squeaking noise in the rear wheel on the driver's side. I wasn't sure what I was hearing, so I went home. The sound continued over the weekend, and I came in on Monday, August 28th to have them look at it. All they did was check alignment. The installer wouldn't even listen for the sound. He passed me off to go to another mechanic. I probably should have demanded that I talk with a manager, but I didn't. The sound continued. On August 31st, I went to a mechanic, and they heard the issue. They couldn't immediately diagnose the problem, and I was getting repairs on a non-related issue, which they fixed. The issue continued, and I went back to the mechanic again. The mechanic tried to fix it by cleaning the brakes. That didn't work. I went to another mechanic on October 6th. They diagnosed that the rear-wheel bearing had been thrown off. Their guess is that since Discount Tire, which uses jacks on cars, probably dropped the car! This mechanic fixed the rear wheel bearing, but then they had to fix the brakes because of how they'd been mis-used. I emailed customer service at Discount Tire asking for reimbursement on October 25th. Just reimbursement. I probably should have asked for compensation for my time and frustration with this issue. They promptly responded, saying that someone from the Bend store would reach out. No one from the Bend store reached out. I followed up on November 8th. Customer service promptly responded, saying that someone at the district level would reach out. No one did. Then I got a message from their third-party claim management company Fleet Response. I sent them the documentation I had from the different mechanics I'd gone to, but Fleet Response never once spoke to me on the phone despite my several calls. They denied my claim, and blamed my car's age. I have a 20-year-old Toyota Corolla, which was fine before installation in terms of this issue. If you're a car-person, you know Corollas are awesome. Even if you aren't, you probably know that this car's durability is exceptional, unless you drop it. The third-party company did offer me $200, which is a slap in the face. I complained to Discount Tire's customer service, and then the third-party company finally called to offer $400 still clinging to this argument that my car was old and absolutely avoiding talking about the evidence I'd presented. I've been insulted by this Discount Tire and their claims management company, and I've had lots of time and money bled out of me. Now, let me be clear, I've been a customer for more than a decade. I believe I first went to the company when they were America's Tire (I'm fuzzy on if they've rebranded) on August 16, 2013 (yeah, I keep records). I had great service in Reno with Discount Tire in 2018. I've never complained about this or any company in this way. But this has been ridiculous. I can't say anything about the tires (there are different types and brands, etc.), but I can speak to the installation. That installation was bad and cost m
-
December 2023 by J MILLS
First of all please note that my experiences and options come from on and off road racing background, and time working in the tire/auto industry.Every single time I come in here they are just fantastic! Busy, but motivated, polite, professional, prompt, and super thoughtful. One time I paid to have an old set of wheels and tires dismounted so I could sell them separately (wheels and tires I did not buy here). They quoted me a fair price, ended up charging me less than the quote, and even gave me bags for the tires and boxes for the wheels.I chose to buy my truck tires here over Costco and Les Schwab due to a combination of price point, product quality/ availability, and install appointment access (Costco was a month out for installs at the time). I'm very happy that I did. 2500 miles later and no regrets.To sum up; I couldn't recommend this store/brand and location enough! Highly highly recommend!!!
-
December 2023 by Dawn Starke
I ordered the tires I wanted ahead of time. And they booked an appt. For me a week in advance. They had them ready to go and were very punctual. I felt their whole team was professional and knowledgeable and answered any questions I had. They wrapped my old tires in a white plastic for storage before placing them back in my vehicle. I was really pleased overall with the great service. And I love my new snow tires.