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February 2025 by tom p satterlee
My experience with the Summit Health Administration is the worst of any facility I have been in in Arizona, California, Oregon, Washington and Idaho. No one on the staff knows the location of the administrative staff and the staff at the east side location care little if at all about the Hipaa Laws. There fore I am filing a compliant with Hipaa and Summits law breaking matters. Hope Hipaa is true to what is on the internet which indicates they have hired additional personnel to become more aggressive in the prosecution of offender.
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October 2024 by kiathompson85 ..
Staff was friendly and efficient. I was checked in and seen by a doctor within about 30 minutes, which was one of the fastest urgent cares I've ever seen. Thanks for helping me feel better fast.
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September 2024 by Elena D.
I give it one star because I have to. Please do not water your time seeing Kathryn Bacher , MD Urology. This woman has no bedside manner and has a heart of Ice. I cannot believe how this Dr. could be a Dr no less a Urologist. My Mother went through cancer and every Dr. nurse we interacted with was kind. (In another state) This Dr didn't even finish walking through the door and the door didn't finish closing before she blurted out, "so you have cancer". Her nurse is even worse... I had to run back in the office to ask a quick question, as I am still bawling my eyes out (not just because of the diagnosis, but from how we were treated . As I waited at the desk while they were out of sight , I can hear them talking personal BS. The nurse came back out and as I'm still crying "did you need something" in a very rude and annoyed tone. I had to pull teeth to get an answer by asking 10 questions instead of her explaining the process on how and when and where I needed to go to take my dad for a urine analysis. It was horrific. This is very much the short version. Please don't get me wrong I was not expecting them to treat us any other way other than with respect. Go Somewhere else.
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July 2024 by Francesca B.
Summit Medical is terrible. They are rude, no caring or concern for you no matter what. Two of my doctors have left Summit. I have been waiting for a new patient appointment since March. My appointment was supposed to be on August 7th. I got a phone call today that said they had to reschedule in November because the doctor was taking a vacation. I couldn't believe that. I asked if the dr. plans ahead for her vacation. The dr. assistant was so rude & said doctors are entitled to vacations. I get that. I guess I'm so mad at Summit because I'm a senior, with a few health issues & have to now wait until November to see a doctor? This appointment was with Dr. Alice Tran.
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June 2024 by Mary v.
I do not recommend Dr Carrol, she was rude arrogant and no personality. As a medical provider a huge part is being an advocate for your patients. She did not listen and made feel like I was wasting her time. Do not go to her!
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May 2024 by Don R.
My wife and I have received marginal care from Summit Health secondary to their dependence on CORA and very poor quality control. Unfortunately, many healthcare providers rely on CORA for radiograph interpretations by their radiologists. My wife and I received substandard care since the same radiologist, Dr. Schroeder, failed to report an abdominal mass seen on CT scan while she was being treated for cancer to which she sucumbed. He also called my foot x-ray with chronic pain "normal" and a follow-up review by a different radiologist properly diagnosed metatarsal joint erosion. You might want to ask your doctor if they actually saw the imaging themselves.
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February 2024 by Scott C.
Can't put into words the beauty and professional care my wife received here.......is still receiving. All starts with Dr. Walling and she pushes the cart down the road and everyone else you run into is just as helpful and amazing. I'm stuck at High Lakes (Praxis) and cannot wait to be done with them. The care at Summit is as good as it's gets in Bend (and yes, this region is in desperate need of more providers and another Hospital). That is all. Go here.
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January 2024 by Jude H.
Wow! I'm shocked that there are so many negative reviews. I think that's because people who have had a bad experience are more likely to complain than satisfied people are to take the trouble to report. I am a satisfied and grateful patient. Have had mammograms here for several years. When I returned for further tests after a troubling finding, I was a bit upset. I think the receptionist wanted to jump through the window and hold my hand--she was so helpful and empathetic. (I think her name was Angel. Seriously.) The mammogram techs have all always been professional, kind and patient. The receptionists and medical assistants are thoughtful, personable and efficient. Eventually Dr. Erin Walling was my surgeon. She was recommended by a friend/physician, and I soon was very thankful for that. Dr. Walling is always thoughtful, helpful, empathetic and professional. She provided everything expected or desired, and more, for a person going through a bad experience. What can one do to thank a doctor like that? At the very least, write a glowing and grateful review.
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November 2023 by Debbie Rios
I went in with severe pain in my neck and shoulder come to find out it was a bulging disc, pressing on my spinal cord. The whole staff there was amazing and treated me with kindness, and unlike the Redmond Hospital, I had went to the night before who said there was nothing they could do for me , not doing any imaging exrays or anything and sent me away In the same condition I came in. Summit took the time to see what was going on . This place was so good to me and very compassionate. They have no idea how much that meant in that moment in time. I want to give a HUGE shoutout to this clinic ?
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November 2023 by Rachel Wheeler
Love Dr. William Schmitt and the whole Oncology team! The nurses in the infusion room have become friends. Attentive care, good attitudes, easy to schedule. Highly recommend.
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October 2023 by Christine B.
My husband is 66 and had the worst call with a PA-C. This man was defensive and obstructive and told my husband that if he challenged him about a request for medication (antiviral) for travel overseas that he would "cut him out of the Summit Healthcare system". Not only that, this PA-C kept marketing himself as a "doctor". PA's are not board-certified MDs-period. And if they present themselves that way it's a bad sign. I'm glad he told my husband that he doesn't want him as part of Summit for asking for prophylactic antivirals while traveling oversees because I wouldn't send my dog or cat to Summit Healthcare. I've told my husband that for years. If you challenge these people on their decisions, they will completely fight with you as though you don't know what you are talking about as a lay person. There are better options out there in Bend Oregon.
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October 2023 by Dan Ling
Excellent care from the optometrist but this is the second year in a row I have been charged for the eye exam which should have been covered by my insurance. Spending time following up on coding and billing errors is not acceptable
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September 2023 by Kimberly Scott
He put me at ease and explained everything in a way I completely understood what to do. Very friendly and seems like a truly good person. I would highly recommend him. I wish he were my PCP!
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September 2023 by Lesli Hardy Lmt
Matt Reed was my Dr. He was awesome! All the staff that helped me were very nice and everything was done in a timely manner.Thank you!
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September 2023 by Kathy H.
I walked in on a Sunday to the urgent care, waited maybe an hour and a half. I felt it was reasonable. Took me for an x ray then they contacted a doctor, gave me a splint, prescription and sent me home. Very professional. Back in a week and met a delightful PA , Adam Short. This young man showed me my x-Ray and explained thoroughly where and how it broke. Was not patronizing or condescending. Gave me good advice, what to expect etc. went yesterday and showed me my new bone growth. David is the x-Ray tech, super nice and totally kind, anyway, so happy with them
