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June 2023 by liz McColloch
Run away from this place. Horrible customer service, wrong parts, some parts not delivered, defected parts, no accountability or fixing the issues. Seriously, save yourself the headache of working with them. The whole process has been a complete nightmare.
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July 2022 by Liza Reverman
Horrible customer service. Both employees seemed put out by "helping me". Especially showroom consultant - would never use to build a home or do improvements. Johnson Brothers would be a better choice or anywhere else for that matter.
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March 2022 by Robert Coughlin
Awesome customer service. Thanks everyone!
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February 2022 by Ben Clark
Excellent experience. Don't waste your time at the box stores, do yourself a favor and come here first for your plumbing needs.
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December 2021 by Jim Barrick
Professional, fast friendly staff
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August 2021 by Michelle& Kim Kathol
Walked in the door... Walked around awhile... Waited & waited... Not one "hello" "welcome" "be with you in a moment" or even a nod to acknowledge we were there. We went prepared to buy everything from guts to fixtures for our true-custom build ICF home. Don't know if it was because we didn't look like we have money or what but it was obvious they didn't want our busines.
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March 2021 by Kenneth Baker
Found the right part!
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March 2021 by Tami Bunker
Beautiful facility. Great helpful staff.
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February 2021 by Ron and Debra Brown
Rude salesperson, not helpful at all.
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October 2020 by kathy stokes
Very good srrvice
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September 2020 by Patrick Simning
What a trial. Ordered sink and faucet with soap dispenser from Bend Ferguson Store. Paid in full. Stainless sink shipped to our home arrived terribly damaged. Box split open and badly taped back together. Missing parts. Screws rattling in box. Three of four corners bent over half inch! Had to reschedule our counter-top appointment due to delay. No follow through on return or reorder. I had to call twice to get a replacement sink ordered. Still no response from Build.com (Ferguson's Online) for return. Called local store and got shifted from phone to phone until line went dead. Should I bring the damaged sink to your store for a refund?
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September 2020 by Eric Bork
Fast and friendly
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August 2020 by Ellen Crownover
They were the only place in Bend or Redmond that had a Propane Hot Water Heater and it was the right size and dimension. Haven't unbox it yet, but will follow up on its functionality. Smith is a great brand, so if it's not damaged in anyway out of the box...all should be great. Thanks Ferguson!!
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June 2020 by Jonathan
I give them 3 stars as their showroom is very nice. I cant give any more than that due to customer service. As soon as I walked in I was not treated well at all. Maybe I didn't look like I had enough money. Front desk person seemed annoyed I was even there, and what appeared to be a sales person just ignored me. I get better service at home depot and lowes which is where I ended up going for my remodeling needs.
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May 2020 by robert gholson
Great place Great people always helpful