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October 2023 by Google user
No one wants to find themselves needing their transmission fixed (again) on a VW. Alas, there we were. From the first phone call with Katika at German Transaxle of America, I felt reassured and knew what to expect. She explained the process (from rearranging transport, to the breakdown of potential issues, and the warranty and 15k and 30 K services) straightforward and transparent. Our interactions made the $$$ sting a little less. I wish I had brought my VW to them in the first place.
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November 2022 by Cynthia Heath
This shop is amazing. From the very first phone call, Kateka answered all my questions (even when I asked more than once) she explained the process, was VERY knowledgeable about the service. I waited four months for my appointment and called the shop a few times and Kateka treated me with kindness and respect in a professional manner.Upon arrival I was treated the same. The diagnostics were completed and I learned my Rialta was dangerous to drive back home (130 miles). Jesse discovered the brand new Volkswagon factory transmission I had paperwork for was the WRONG transmission!! That’s why it drove so bad!I left it in their parking lot and rented a car to get me back home. While it was there the weather turned cold and snowy. The owner went out of his way to make sure the weather didn’t damage my rv. First he went home to get an extension cord so he could plug in my rv. That didn’t work so he then got anti freeze and took care of it. A hero in my eyes. He clearly went above and beyond to help me.My rv runs beautifully. Had I not taken it to German Transaxel, it wouldn’t have been fixed properly, I believe.Thank you to all members of that shop. I am your greatest fan❤️Service: Transmission
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October 2022 by John Graziose
Great service and Repair. From the first phone conversation they were all about helping us out. They helped us have our Volkswagen Rialta hauled from Las Vegas to Bend Oregon to be repaired. ( We could not find anyone in the Las Vegas area or in most any place that would work on our vehicle) They had shared a wide range of possible repair costs and luckily rebuilt our transmission and Installed a transmission cooler at the very bottom of that price range. When we showed up to pickup the vehicle they were very gracious to explain everything to us and gave us very good suggestions on best practices for operating the vehicle in extreme conditions like climbing mountains and driving steep slopes. We are extremely satisfied with all aspects of dealing with German Transaxle especially Taketa who we spoke to about all the arrangements and the warranty. We drove from Bend Oregon all the way back to New York and thru several National parks and some mountain passes and our vehicle ran great. Highly recommend German Transaxle for Volkswagen Rialta or Other vehicle transmission repairs or rebuilds.Service: Transmission repair
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July 2022 by Elaine H.
I shipped my VW here and am impressed with the transmission repair. They did a good job of explaining what needed to be done. The shop tour was informative.
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June 2022 by Bill Coyle
This is a white glove operation! Both employees and the facility are spotless. Very impressive. Their communication about the action needed to rebuild my race car transmissions and the projected cost is clear before work begins. Only wish they were not so busy. Thanks to Ken and crew.Bill Coyle ARA car #560!!!
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May 2022 by MrStace67
Highly recommend GTA for VW EV transmission work. I spent an entire summer putting new engine and rebuilding Trans and in my daughters 2003 EV. I’ve never rebuilt transaxle just a dozen or so gm 4l60’s and 80’s. To get familiar I disassembled and reassembled at least 10 times while I was waiting on new clutches, steels apply pistons and 1-2 drum and bearing. I never even give thought to the Transmission control module having issues as it was not setting any codes on vagcom. Well she maybe got 8k miles on it and trans died. She was in CO I was in MI so she got it towed to the closest shop. I searched all over and even contemplated getting reman trans off ebay but contacted Kateka at GTA. I’m sure glad I did!! We shipped it to GTA and they started on it right away!! It had a faulty TCM and cooked the trans. Even if a quality reman was put it without a reman TCM we would have been in the same situation in less than 10k miles AGAIN! Some may think GTA is too expensive but there is a price to pay for attention to detail and a sense of security knowing everything is done right before it leaves the shop. I would give them a 10 star rating if I could!! They treated my daughter as if she was their own. Thank you Kateka and GTA techs!! You guys are AMAZING!!??❤️❤️
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April 2022 by Nathan Petersen
I shipped my 2002 Eurovan to them for transmission repair after not finding anyone in Kansas, Nebraska, or central Illinois who could do it. There were some hiccups along the way including a part that they replaced already malfunctioning on arrival from the auto transport. But they worked with me and a local shop to get it replaced. They did right by me. They're not cheap, but they do good work and stand by it. Well done German Transaxle. I'm glad you're there and will recommend you to anyone.Service: Transmission
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March 2022 by John Roberts
My originally owned 1991 VW syncro trans locked in 3rd gear at under 170,000 miles. A local shop specializing in VW quoted me 12K due to having to ship the trans to Bend and because it was a syncro that company would only do all gear replacement regardless the condition of each gear. They said they had just completed one recently. Needless to say I was stunned. I then towed my Van to my home and did some research. I learned the Bend company was German Transaxle of America. I gave them a call to learn that they only do repairs that are needed and what I was told by my local shop was not true. Why is it that some shops continue to try and screw with their customers with dishonesty rather than seeing the value in return clients with positive recommendations?I learned GTA could do the trans removal and repair so with my one long distance tow option with AAA I had it shipped to Bend. When I picked up my Van I met those kind people I had spoke with over the phone, Kateka and the owner Ken. They were great. All the work was explained to me and also gave me a tour of the facility to which I was very impressed with the organization. They have collected a ton of parts over the years which will indeed help in keeping these vintage vans running for years. Though for my budget it was quite expensive, not that they don't deserve a fair sum for their work but I will have to say considerably less than the originally quoted 12K. I had 4th and 3rd replaced and while apart they saw I'd benefit by having a new clutch.After getting back home to Portland I started noticing my 2nd gear would periodically pop out of gear usually on compression, when letting up on the gas just after shifting up or down. I called Ken and mentioned this but said I could still drive it but had to be mindful and that I could not get back down to Bend for a while. He said he'd make a note of it and to call when I can. Well, about 6 months later I called to make an appointment. Since they are so unique they were quite booked up but wanted to schedule me in for at least a full day so I had to wait a few more weeks. Once I got there they helped getting me back and forth to a motel. They and I were hoping it was only an minor adjustment but did find they needed to remove the trans once more at no cost to me. Even though 2nd gear looked operable, they replaced it to be safe. I was charged for the part which was reasonable and they got it all done and had me driving home the next day. All said and done I paid under 6K. Thats half of what my local shop quoted. Granted they'd have shipping charges and have to pad their labor of removing and installing should they have to do it more than once due to a problem like I had with the second gear but still a huge difference in cost. I would have had much more respect if my local shop had just been straight up with me stating it was them that required all the gears be replaced and not a policy of GTA.I obviously highly recommend German Transaxle of America. From my experience they are straight up, honest, friendly and passionate about the work they do and they deserve the business. Oh, all gears have been working great since that being over two months since the last visit. Hope this helps some of you considering using this business.Service: Transmission
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October 2021 by Gojibrian
Great customer service as well as best German Transmission shop in the US of A.
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August 2021 by David Risher
Crooks. Their rebuilt transmission broke after about 2000 miles. Wouldn't honor warranty. Demanded 1000's of dollars of computer "rebuilding" before they'd even look at vehicle, but only through their shyster "Jack". I finally got the transmission removed, rebuilt, and reinstalled at a reputable shop for just a little more than the rebuilt transmission itself originally cost. Turned out a retaining ring slipped out of a worn groove. Obviously missed in whatever inspection their shoddy rebuild went through. But if you plan on screwing your customers by not standing by your work, why not? Also doesn't seem like a computer "rebuild", whatever that is, would fix that.Shoddy work. Do not honor warranty. Crooks. Avoid like the plague.See pictures for: warranty form sent to me from German Transaxle. Documentation of worn part sent to German Transaxle from transmission shop that rebuilt the transmission as part of warranty claim. I say again: Shoddy work. Do not honor warranty. Will dissemble, distract, and avoid responsibility for their mistakes. Avoid. Avoid. Avoid.
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August 2021 by Brian Halbert
Great people, transmission rebuild complete and looks amazing. The shop is super busy so don't be in a huge hurry or you will just cause yourself stress. I'm super happy with what was done and it was worth driving 600 miles RT - twice
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August 2021 by Lisa Roy
It might seem odd to gush about a transmission service, but I’m about to do just that. I own a 2002 Rialta RV. These are wonderful smaller RVs, but it is not easy to find someone to work on one. When my transmission started slipping, I went to the Rialta owners’ sites and was pointed to German Transaxle of America in Bend, Oregon. I drove my Rialta to Bend, on a “wing and a prayer” and was rewarded with a discount for getting it there from out of state. Kateka, the “Wonder Woman” office manager, and I had been emailing so I was aware of what I was looking at regarding cost getting a rebuilt transmission. She went over everything with me again explaining it to me like I was 5, because that is my age when discussing engines and such. She is remarkable in her knowledge and ability to help even me understand what was needed and how until they got the transmission apart, we wouldn’t really know what work needed to be done. I returned home knowing this would be a serious investment, but I love my RV and they are not easy to find. When Ken, the owner, got a chance to work on my transmission it was discovered that the “core” and “hard parts” (it’s all “hard parts” to me) were not destroyed and rebuilding the transmission would not be as costly as I had been prepared to pay. Kateka went over all the reasons why and I pretended to listen, but all I could think of was how much I saved on getting the transmission rebuilt! The truth is, I was going in blind, and I could have been taken advantage of, but Ken and Kateka are honest, kind, ethical people and I am grateful for them. They celebrated with me that my RV was back on the road at a much lower cost than I’d imagined. I will be returning to them when it is time to service my transmission and look forward to seeing them again!Service: Transmission
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August 2021 by Lisa R.
It might seem odd to gush about a transmission service, but I'm about to do just that. I own a 2002 Rialta RV. These are wonderful smaller RVs, but it is not easy to find someone to work on one. When my transmission started slipping, I went to the Rialta owners' sites and was pointed to German Transaxle of America in Bend, Oregon. I drove my Rialta to Bend, on a "wing and a prayer" and was rewarded with a discount for getting it there from out of state. Kateka, the "Wonder Woman" office manager, and I had been emailing so I was aware of what I was looking at regarding cost getting a rebuilt transmission. She went over everything with me again explaining it to me like I was 5, because that is my age when discussing engines and such. She is remarkable in her knowledge and ability to help even me understand what was needed and how until they got the transmission apart, we wouldn't really know what work needed to be done. I returned home knowing this would be a serious investment, but I love my RV and they are not easy to find. When Ken, the owner, got a chance to work on my transmission it was discovered that the "core" and "hard parts" (it's all "hard parts" to me) were not destroyed and rebuilding the transmission would not be as costly as I had been prepared to pay. Kateka went over all the reasons why and I pretended to listen, but all I could think of was how much I saved on getting the transmission rebuilt! The truth is, I was going in blind, and I could have been taken advantage of, but Ken and Kateka are honest, kind, ethical people and I am grateful for them. They celebrated with me that my RV was back on the road at a much lower cost than I'd imagined. I will be returning to them when it is time to service my transmission and look forward to seeing them again!
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June 2021 by Rhoda Smead
Very informative and friendly over the phone. Needed my Audi A6 transmission rebuilt but I do not live in Bend and their quote was too expensive for the age of the car and the mileage. However I did appreciate the input and I would definitely recommend them.
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May 2021 by Liza McDow
This place is awesome. They have great customer service and do what they say they will. I recommend these guys highly!
