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April 2025 by James Delarosa
Honestly absolutely astonishing how horrendous these people do buisness. In very stressful and dire time for my buisness to get taxes done for my buisness , they did not follow up with me after sending them numerous amounts of information as they requested, tried emailing calling Theodore and was completely ignored . I finally called the office just to be told that Theodore is taking an off-season in which I was never informed or told he was , wasting a months worth of time and work. This is completely crippling the progress of getting my taxes filed !!! As a buisness owner I cannot comprehend how this establishment is allowed to conduct buisness. I’m filing a complaint with the Better buisness bureau as this is just out right unacceptable. They should not be allowed to operate in central Oregon .
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August 2024 by Justin Day
Just needed to file an amendment. Went in person during tax season, was told they would take a look and schedule me in. Months later, no call back. Went in person today and google shows they should be open, but it's locked up. Can't get through on the phone, it only goes to the corporate line. Terrible service, so far!
Update 08/22/2024
Was able to get an appointment several weeks ago. Tried to work with a tax "specialist" who was quite rude. She said she euphoria have my amendment documents ready within a couple days and would contact me when they were ready. Never contacted me. I tried to contact her and can only get the corporate office. Google showed the office hours changed to Tuesday and Thursday. It's Thursday and I took time off from work to go there in person. Google now shows hours have changed to Wednesdays only. I'm done with the terrible service here and I'll be going to a different tax service!!!
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July 2024 by Levi Hogge
Very disappointing over 3 months of having my return , signed forms to get my money but yet h&r block still dragging thier feet playing games April 24,204 my money in thier account here I am still waiting
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July 2024 by Tiffany W
I had the strangest experience at this location today. We had an appt. with Katrina because we were confused about amount due. I didn't catch her name but the woman at the front desk was very kind, then in the middle of a sentence Katrina (I'm guessing because she never gave us her name) flew around the corner interrupting my husband. She spouted a few things off about pricing and when my husband nicely asked a follow up question she very condescendingly and rudely stated "well I don't know your situation SIR". That set the tone for the rest of the "appt". We couldn't get a word in. She wouldn't listen, would cut you off. Just very rude in general. I gave up and walked out. My husband stayed in and the rest of the appt went that way. Very strange, very rude. Very confused about how someone in a customer service adjacent position acts that way.
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June 2024 by Jen Schlegel
These are folks who are blindly and carelessly inputting information without any knowledge of taxes. Errors everywhere with no accountability. You have to help them read through IRS form instructions to know what to do and then they only input part of data. If you can get ahold of anyone to escalate (I met with the district manager, Morgan Stimson), you will be treated unprofessionally, aggressively and again, will not find anyone with knowledge or care for their work. You are better off doing your taxes yourself than using these guys.
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April 2024 by Ray Ploski
Grossly unprofessional organization. It took four follow-ups, in person to this office (they don't respond to voicemails) in order to get my (simple W2) taxes completed. I dropped off taxes in late January and did not get a resolution until early April. Many broken promises of phone calls and follow up emails that NEVER occurred. To top it off, Maggie just told my wife "If you wanted to have your hand held, you should have just hired a CPA".
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April 2024 by Amanda Abell
Steve in Bend has been our Pro for years. He is quick, kind and knowledgeable.
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March 2024 by Roslyn Marino
Super unorganized, had to go back & forth with my appointments & in the end I dont even know who did my taxes.
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March 2024 by David Kerk
Had my taxes done quickly and answered every question i had. Totally worth the price for peace of mind
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March 2024 by Rick Arnold
It was a pleasure to work with Linda on our tax preparation! Very knowledgeable and discovered some things that were beneficial! We will be glad to work with her next year!
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March 2024 by Joyce Rayburn
Raised the price after everything was said and done. Said the price remained the same as quoted then changed it to a higher amount before I picked them up.
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February 2024 by aron schmidt
My wife and i had an appointment today. Showed up at the office and they were closed. Google states they are open today. They have a neon open sign on and the doors locked. Not answering our calls, checked all our info. Now we have to rush to find a cpa and hope to not have to file an extension. H&R never again.
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February 2024 by Carlos Mondragon
Lynn was amazing, glad I got to see her again. Only issue is with the manager an the online scheduling. Didn't register me in the system even with the confirmation email.
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January 2024 by Terry Fraser
Professional and friendly
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September 2023 by Doris Page
Friendly crew.
