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January 2025 by Mark Porter
My son doing his first tax return (should be free; straight W2), cannot get the H&R website to accept box D of his W2, so while looking on the site for help, he finds “Advance Refund” on the website (he wants to buy a car).
H&R seems to want you to make an appointment for a fee to get an Advanced Refund (TurboTax doesn’t), even though no one there can tell you if that’s the case or what it is. We call and ask and make an appointment, call and ask again, get two calls back - still no one there has an answer.
I verify the appointment today, take off work, there is an advertisement on the window for the very thing that no one inside knows anything about - and when I show up they tell me I have to reschedule.
And you’re going to trust these people to do your taxes….?
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August 2023 by Tammy Leicht
Estelle had done my taxes at this location. She made an honest mistake however it resulted in over $2000 of penalties. I had to pay that out of my own pocket. They did not live up the tagline, that they guarantee their work. I’m still waiting for this issue to be resolved. Those taxes were for 2019. I would give it a negative rating if I could.
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April 2023 by Barbara Callahan
Quick and polite although very expensive for this senior citizen.
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March 2023 by Dennis Faure
Receptionist was very helpful and made extra effort to get things done! All Staff were helpful! Professional
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September 2022 by Nancy Anderson
I have used H &R for 50 years
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May 2022 by Sam
I submitted my tax documents via the portal in mid February. My accountant never contacted me about them. I called the office several times asking for an update on them and they kept telling me she’d call me back but she never did. They also said she “may not have received my documents since I sent them through the portal” -what?!? Finally I kept calling and emailing every day the week before the tax deadline (beyond stressed) and she finally called me back. She rushed through my taxes and told me I owed over $100,000. I told her that was impossible and she kept patronizingly saying “I’m afraid it is correct.” I asked her if she saw the adjusted basis numbers for my company RSUs that I’d sent that week on my supplemental stock documents. She said she was looking at them but couldn’t include them because they weren’t on my 1099-B. I told her that is not correct, and she finally said she’d check with her boss and get back to me. When she called me back she did not apologize to me for being incorrect, instead she chastised me for sending the document late (despite the fact that she obviously didn’t know what it was for regardless since she didn’t use it originally) Because she took so long I had to borrow money to pay my tax bill before the deadline. Never again. H&R Block and I are done. This was the most stressful tax experience I’ve ever had. If I’d listened to her and paid that bill without pushing back I would have paid over $80,000 extra in taxes. That is totally unacceptable.
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April 2022 by Sandy Templeton
I have had my taxes done by H and R block for several years now, and never had a single problem,
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March 2022 by Krystal V.
We've been coming here two years in a row now and each time it took 3 weeks to get our taxes done. I understand it's busy but it's a bit ridiculous. Definitely going to look elsewhere or try doing it ourselves next year. A few starts because I know they try, and maybe they're short-staffed. Besides turnaround time, they aren't too bad.
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February 2022 by Bryon Porter
It was done quickly and good communication. I was given the option to sign it on-line or come in to sign. I just dropped of the paperwork and they notified me when it was done. The employee, Layla, was great!
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February 2022 by Lou Smaldino
Estelle did an exceptional job in preparing our taxes, as usual!
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February 2022 by Kate Swanson
Lynelle was very helpful, friendly and knowledgeable.
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June 2021 by Kristin J.
I don't recommend this place. Submitted our taxes in May with everything that was needed and we were waiting for our tax return. We just got a letter about them missing our IDs...definitely gave them to them! Don't pay for this service!!!
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May 2021 by june bickle
My experience was quick and painless, just perfect .Friendly helpful and honest .
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May 2021 by Greg Larsen
Estelle Desmarais, my preparer.
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April 2021 by Phyllis Salisbury
Very good service
