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January 2024 by Paul Larsen
Customer service was exceptional I would recommend Lithia Body and Paint to all my friends and family
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January 2024 by Joel B
Excellent customer service and the work was completed fantastically. I was kept informed throughout the process as well. Great experience here.
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November 2023 by Pamala Boysen
Although the part needed to complete my repair was backordered for months, Stacy updated me weekly with the status. Once the part was in the repair was completed quickly and the quality of work was great! They even washed my car inside and out. I'm very happy!Service: Body & Trim
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November 2023 by Blondi-Debra Johnson-Mead
Lithia Body and Paint of bend, Or. has the best people to help you with your repair needs. I have had to use them twice now and this last time was a tall order. They have been working on my car for about 6 weeks now, fixing my car and had always kept me in the loop of the process. They are number one in the business and I will always go to them if needing professional, caring, respectful, understanding and excellent service. I love these people. Thank you Lithia so much.
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September 2023 by Anthony Rivas
By far the worst body shop experience I’ve ever had. The shop manager at Lithia is one of the most unprofessional people I’ve ever dealt with. Not only was he rude to my wife in front of my daughter, but he took no responsibility at all for any of our bad experience or damage that is still on my car after being fixed. The other staff at Lithia is great the estimator and front desk gal were very apologetic and understood where we were coming from with our frustration. The manager lied about installing new parts, said they were recycled but it’s the same door handle that was damaged (I have pictures with matching damage) and actually came out and tried to buff out some of the scratches with no success. Trim pieces weren’t clipped in, seat belt adjustment piece was malfunctioning, roof rail rubber was completely trashed and needs replaced and black marks all over tan interior of car (possibly oil or dirt/grime). Manager was upset that I mentioned all of these issues but after waiting a month longer than they said it was going to take it was only right I inspected the car properly. I’m not normally one to leave reviews but for a place that says they are one of the best in town everything seemed rushed when it came to putting my car back together and I have never been treated the way I was today by anybody at any business, ever. If I could leave zero starts I would. Wouldn’t recommend.Services: Painting
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August 2023 by LeeAnne McAdam
This place is the best. The work is high quality and the people are kind and polite. They kept me informed every step of the way and my nearly 20 year old vehicle hasn't looked this good since it was new. Highly recommend!Service: Body & Trim
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June 2023 by Pamela Mitchell
I could not have asked for better service! Professional, kind, thoughtful biweekly email updates. Very organized and EXCELLENT repair. My car looks and drives better than new.I highly recommend Lithia!Services: Painting
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June 2023 by Kecia Kubota
Like every business these days, they were pretty backed up and it took a while to schedule, but once in they worked hard to keep things on time so we could get our van for our summer camp programs back in service quickly! Great customer service from start to finish!Service: Body & Trim
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June 2023 by Rae P.
They quoted me $680 for a bumper repair after I was the fourth car hit in a rear end collision.I submitted the quote to the insurance company of the person who caused the accident and they paid out the $680 to have it fixed. When I went back to schedule an appointment with Lithia they said that it was quoted wrong, the guy who made the quote didn't work there anymore and it was actually going to cost me $900.The insurance company had already paid out the $680 and wouldn't pay more than that because the paperwork was signed. So, I got screwed. I ended up taking my business elsewhere and getting it done for $360. I will give credit to the guy on the phone who broke the news about it costing more, he listened to me cry because I couldn't afford it and the accident wasn't my fault..I was hit. I appreciated that he wasn't rude about it and was understanding even though there was nothing he could do.
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May 2023 by Laurie Gaskell
The crew at Lithia Auto Body have worked hard to help me resolve getting hit by two drunk drivers. They got me back on the road without having to battle insurance companies. I highly recommend this repair shop.Service: Body & Trim
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April 2023 by Kasey Naugher
I had an amazing experience with Lithia body and paint. Stacie made my whole experience. She was extremely helpful and she was excellent at communicating and giving me updates while they had my car. They were quick, affordable and did a great job. I will get all my body work done here in the future.Service: Body & Trim
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April 2023 by Tyler Wallace
Had a accident, lithia body replaced two doors and a quarter panel. This took well over a month. The doors did not work correctly and parts fell off. When I brought it back several months later I was told it was my fault and I had to pay for new parts. I grudgingly agreed to pay and was told I would revieve a call when my missing part was in. Several months later and no call back. I ordered the part at 1/4 the price and installed it myself. This repair was well over 8k billed to my insurance. Not typically one to leave bad reviews but I would never return...Services: Painting
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April 2023 by Keith Matthews
Lithia Body & Paint was polite & efficient while taking care of my vehicle following an accident. They communicated well with me and the insurance agency.
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April 2023 by Hanna M.
I'm honestly not sure why the reviews are so low here but I had an AMAZING experience with Lithia Body and Paint! They were communicative every step of the way, contacting every Tuesday and Thursday! They would tell me the littlest details about the process that made me feel way better! They let me know what was going on with insurance and even if they hit a bump in the road, I was never not informed! Shoutout to the receptionist Stacy who did most of the communication, she was amazing and was always nice, and sympathetic! Definitely somebody who I would want to contact me if anything positive or negative happened! When I received me car back, I got all the information and they walked me out to the car and showed me everything! Overall, I just couldn't praise them enough!
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March 2023 by Kathryn Eng
Timely, excellent workmanship and superior communication. I was never left wondering. They repaired my car so it looked better than before and I only paid my deductible.Service: Body & Trim
