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October 2023 by hambone
I just want to start off by saying- I have never been to a Lululemon before so I didn’t really know what to expect. After the customer service here alone, I will absolutely go back. Lindsey was nothing but helpful, kind, and got my name right, which is a rare occurrence. I didn’t catch the name of the other associate who was there at the register, but she too was nothing but a delight. They both went above and beyond and treated me with nothing but respect and kindness. Highly recommend stopping by here!!
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October 2023 by Olha Niedova
The sellers laughed at the buyers as the buyers walked out the doors. It was very unpleasant to hear this while you were in the fitting room. I think this behavior is unacceptable.
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August 2023 by Karley Joan Weddings
After chatting with Karley Pierson about a pair of Lulus that I was not satisfied with, she suggested bringing them into the store for an exchange. When I returned, I had the best customer service experience. Lindsay was so kind and understanding. She offered advice and new legging suggestions, and I left with a new pair that I love! The whole process was quick and easy. Really appreciate the attentiveness and problem-solving efforts by both ladies!
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July 2023 by Tiffany Larsen
My bff thought that I needed to own a pair of Lulu tights so bad that she sent me a pair! But they were too light in color. So when I called the store, Lindsay went above and beyond telling me my options for exchanging. When I got to the shop, Lauren gave the most outstanding customer service! I felt so taken care of by both ladies and so welcomed in the store. Thanks for making my first Lulu experience so lovely!
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July 2023 by Justin Bingman
I have been sporting Lulu pants for a number of years and was having a hard time over the phone trying to replicate a pair of existing pants via online shopping. So I came to this store and Issa or Eesa? Not sure how to spell her name, but she greeted me at the entrance and walked me through the minutiae of detail to find the exact pants that I was looking for. Such awesome costumer service! Very patient and professional. Will definitely be shopping here in the future.
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April 2023 by Richelle Carkin
The staff were very helpful although the selection is pretty small here.
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March 2023 by Hunter Cook
Lauren is absolutely amazing. 10/10 recommend asking for her if you need help with anything. I had probably one of the best experiences shopping in a retail store I have ever had specifically because of Lauren. She goes above and beyond for her customers to say the least. She helped me in every way she possibly could from sizing, to colors, to different options with online ordering. She wasn’t just helpful but she was personable and sweet. The world needs more people like Lauren! Pssst.. Lululemon.. this girl needs a BIG raise?
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March 2023 by paisley lee
I went in on Friday the 17th, absolutely amazing customer service, everyone took great care of me, and I was having problem with a fake gift card I was given, they worked hard to make a few phone calls and they comped it for me and we’re all so so sweet and personal to help me out.
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February 2023 by Matt Ducker
Poor service, the lady behind the counter was rude to my friends (I think her name was Susan). Will not return
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November 2022 by Amy Friesen
Lauren is amazing. She provided the best costumer service I have ever experienced at a retail store and resolved an issue I had with a Lululemon purchase. I am very impressed.
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October 2022 by Courtney Bodily
Huge Lulu fan, spent more money there than i care admitting. Stopped into the Bend store while on Labor Day camping trip. Walked in looking to make a purchase. Store wasn’t very busy, maybe 2 other costumers. My 19 YO Daughter walked in behind me. I was browsing, not hello from staff, no big deal. Walking to the back of the store to grab some leggings when a female team member walked around me, ignored me, and greeted my daughter. My natural instinct is to give people the benefit the doubt and not take offense. I worked retail back in the day! This was just was so pointed, she had to physically walk around me to say hello to my daughter, note it is a very small store. I browsed for a few minutes, still nothing , and said screw it, I am leaving, made my way from the back of the store, still no hello, can I help you. As I walked out, nothing, but heck they said goodbye to my daughter!! I did not say anything to my daughter, yet she mentioned it as she noticed too. Not sure what is happening in this store, we go to Bend often, I will not spend my money there again, maybe not at any Lulu for that matter. Very disappointed!
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September 2022 by Northfresh Sushi fitness
Jordan, Jordan, Jordan! This girl was the Michael Jordan of customer service! She helped me, and answered any questions I had about lulu lemon, sizing, and outfits. She helped me pick out great colors for my fiancé. She made shopping there a breeze. Also not annoying, like almost customer service. Thank you!
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September 2022 by Aron Hughes
Had a pair of shorts that I didn’t know I needed! Friendly staff and quality selection for men and women.
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August 2022 by Northfresh Sushi F.
Jordan, Jordan, Jordan! This girl was the Michael Jordan of customer service! She helped me, and answered any questions I had about lulu lemon, sizing, and outfits. She helped me pick out great colors for my fiancé. She made shopping there a breeze. Also not annoying, like almost customer service. Thank you!
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August 2022 by Autumn Schreiber
Staff very friendly and helpful.
