Lush Cosmetics Old Mill District is a beloved destination for those seeking ethical, cruelty-free, and vegetarian bath, body, and hair products. The store is known for its wide range of offerings, from iconic bath bombs to vegan haircare and fresh face masks. What sets Lush apart is its commitment to sustainability, with over 35% of its products being packaging-free and most of its packaging made from recycled and recyclable materials. The staff at Lush Old Mill District are consistently praised for their exceptional customer service. Customers describe the employees as "sensational," "a ray of sunshine," and "a beautiful soul," with a clear passion for their work and deep knowledge of the products. The staff, including Megan, Parris, Crystal, and Cyprianna, are noted for making customers feel special, guiding them through the shopping experience, and demonstrating patience and care, even during birthday parties for young customers. The store's inclusive and welcoming atmosphere is also highlighted, with one customer, a "dude with little hair and a large beard," expressing appreciation for the staff's helpful and non-judgmental approach. Overall, Lush Cosmetics Old Mill District is a must-visit destination for those seeking ethical, sustainable, and high-quality personal care products, complemented by an exceptional shopping experience.
as a dude with little hair and a large beard I get weird responses from staff when I go into ulta. I never get that at lush, they are always helpful and make me feel like im allowed to be there.
Absolutely amazing store with great customer service. Your employee Paris went above and beyond ,was incredibly kind and convinced me to walk out with a lot more than I intended lol.
