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August 2023 by Frank K.
Not sure why I was ten minutes early for a secondary follow-up shot for my dog, and was usurped for a "dumpster kitten" which was brought in minutes after my arrival. I waited; even took my dog out for a walk on the premises, but ten minutes later when I came back in, the kitten was still being seen. Granted, they only had one technician that Sunday. I get it; the dumpster kitten is really important... but the appointment I responsibly kept was going to take less than five minutes of the technicians time; it was just an injection - however, it was a time sensitive appointment; it's why we made the appointment. They wanted me to come back by 4pm at the end of their day... on a Sunday. What? we don't have other plans? Maybe I should look elsewhere for a Vet who honors their client/patient.
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June 2023 by kim l.
Amazing front desk staff, knowledgeable doctors and techs. Clean and lots of treats for me and my mom!
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March 2023 by Chad S.
BVC is by far the best our family has experienced. They are friendly, professional, ethical, and incredibly responsive. We especially appreciate that they always present a number of options and paths, with no pressure! Dr. Tabitha Johnston is who we have dealt with most, but the entire support staff, techs and other Doctors have been incredible.
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December 2022 by Jason K.
There really needs to be a negative star feature on this app. Bend Veterinary Clinic is one of the worst business establishments that we have ever visited. Period. I do not care that The Source rates BVC as "the best of Bend." Based on our social visit to see if they would be a good fit for our 2 dogs, Katie and I give this animal-money-trap-clinic a very hard pass. Our list of dissatisfactions: *Their parking lot and walkways were covered in snow and ice (super dangerous) *A technician was yelling at a homeless person to get off the property or the police would be called *Dog poop rotting in the entrance hallway (it had obviously been there for a couple of days) *No one greeted us when we entered the clinic *No one acknowledged us while we stood in the lobby (it took over 9 minutes for a staffer to finally say "hello" -- and it was grossly insincere) *One receptionist was scolding someone calling in to cancel a same-day appointment *Another receptionist was quoting a teeth cleaning at $6,300 and a mass removal at $10,700 (?!?) *When we inquired about social visits, we were told that they did not like to do those because "we can't really charge for them" (way to stay classy, BVC) *When we asked to speak with the practice manager we were told that the PM did not meet with non-clients (of course not) *Fecal stains all over the back of the lobby toilet *Received not a single "thank you" for stopping by Persuading Donald Trump to never again whine about the 2020 election would be easier than getting this team to engage in a kind and friendly manner. Also, BVC is only concerned about money, much like the former orange-man president. Stay far, far away from this place, dear reader. We can assure you, this clinic has absolutely nothing to do with anything that is best about Bend, Oregon.
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October 2022 by Diane D.
I went to Bend Veterinary Clinic for about a year for my cat. The first visit was when he was 4 months old and just acquired. No problems. The second visit was for his first year check up. Since he's an indoor cat with no other animals in the home the Vet said one of the vaccinations was optional. We chose not to get that vaccination. Then I started getting emails telling me my cat needed that vaccine. I spoke with them several times, but kept getting the emails. Finally I decided to go to another vet and notified Bend Veterinary Clinic. I kept getting emails, this time to schedule my cat's 2 year old check up. I called, twice, and finally those emails stopped. Now I am getting emails from a pet food company, telling me I should buy my cat food from Bend Veterinary Clinic. It appears they care more about billing for unnecessary vaccinations and selling food than they do about the animals. In this day and age, to give my email to another company is, at the very least, annoying. Stay away.
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August 2022 by Kristy C.
We were traveling and our dog got really sick. It's hard to find a vet who will take you quickly unless your dog is actually bleeding to death or has some similar ailment. Bend Veterinary took our little guy in within a few hours, treated him, and us, with kindness and gave him a thorough exam. The prescribed medication and asked that we bring them a fecal sample when we could. We were leaving in just a couple of days, but he improved enough to get them the sample. They called and checked on him even after we left town and got us the results. They continued to stay in touch until we told them he was completely recovered. You can't ask for more than that!
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July 2022 by Gretchen L.
We had been visiting Bend for two days, and my blind senior dog got sick with bloody diarrhea. My friend in town recommended this clinic to us, and when they heard what was happening, they were able to squeeze us into their busy day. They called us the next day to check in us, and Bailey was improving. When she went back to her original kibble a week later, though, she started vomiting, so I called the clinic again, and we made a plan to put her back on the special diet and bring her back in if she hadn't improved. She did improve so we canceled the second visit. A month later and after just finishing the cans of special diet, we think she is on the mend. We have a follow up at home in two days, but we are so appreciative of the vets and staff here who helped us.
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May 2022 by Kyle M.
This place sucks and everyone is an a****** that doesn't care about pets whatsoever and will charge you up the a** for something that doesn't work. Who the f*** puts a cast on a cat? Proceeds to not give a cone or admit that they did faulty work when the cast was ripped off within hours. They tried to charge us an additional $200 after paying $500 for a splint that didn't do s**** The owner has his head up somebody's wazoo and doesn't understand the concept of waiving a visitation fee for a follow up regarding their own screw up. If you are looking to live a nightmare, please contact Bend Vet ASAP. Wish I could give negative stars.
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April 2022 by Mir C.
We take both our pups here and have been really pleased with the quality of care! The doctors and techs who we have seen have all been wonderful with us and our babies. Front office staff is great too. Have never had to wait more than a minute or two in the waiting area, and they are super accessible for scheduling prompt appointments for any issues, answering questions, and refilling meds, etc. I'm a doc (for humans) and I just really appreciate all the hard work that these docs (for non-humans) do every day! Keep up all the wonderful work you guys!
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October 2021 by Matt P.
Bend Vet Clinic isn't just the best veterinary in Bend, but has some of the best people in Bend working here. They have gone above and beyond helping with all of the documentation needed to send our cat internationally. I couldn't recommend them enough and I appreciate everything they did to help us. Love this crew.
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October 2021 by Google user
Dr Byron Maas goes above and beyond to provide quality personalized care targeted to your pets specific needs, as well as the families needs, he takes all into consideration when planning care for your pet and that’s a very good quality that’s hard to find these days in a Veteranarian ! Thank you Dr Maas for all that you do for your patients, your community and beyond, you’re a rock star ⭐️
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July 2021 by Abby S.
Just took my puppy in for the first time. She was a little nervous but they were amazing with her. We all sat on the floor and had a floor party to get my pup more comfortable and gain a little trust with the doc. Overall it was a wonderful experience and I left feeling very grateful that she didn't leave scared or traumatized!
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April 2021 by kathy emery
Dr Byron Maas goes above and beyond to provide quality personalized care targeted to your pets specific needs, as well as the families needs, he takes all into consideration when planning care for your pet and that’s a very good quality that’s hard to find these days in a Veteranarian ! Thank you Dr Maas for all that you do for your patients, your community and beyond, you’re a rock star ⭐️
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March 2021 by Amanda D.
I did not care for this practice. They suggest a lot of unnecessary services for your animal (to make money). Also, after taking out pet to the ER vet, we couldn't even get our pet in with our primary vet here, which I thought was the purpose of having a primary vet - to be able to follow up and discuss your pet's health and discuss next steps within a reasonable time frame.
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January 2021 by Kat W.
Love this vet takes great care of all of our animals everyone is helpful and very nice
