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October 2023 by Joe Pecue
Edit I went to eugene store.I had a break flush and valve gasket replaced. First time repair the gasket still leaked. Second attempt it still leaked and my engine started hissing. Even showed the owner. Third time was told my valve cover was cracked (either they missed this during both repairs or cracked it themselves!) well they used another cars valve cover and now it still leaks, loses oil pressure, and cracked my negative battery terminal. They also mentioned in a diagnose my brake fluid needed changed. Something i had already had done a month prior that apparently didn't even happen.The manager said we have to "drop my car". I paid to not only get the problem not fixed but now my car isn't drivable, the shop won't even fix it, refund or anything.Will be taking it to another shop, proving damages and lack of work, taking it to consumer rights commissions and small claims. Absolutely unbelievable.
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October 2023 by Bill Armstrong
Always dependable and very quick turnaround. Always my go to place when I have radiator leaks. Best place in Central Oregon
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August 2023 by Patrick Combs
Brought my 4runner in to have a new rear differential and some other parts replaced. The price for labor was considerably lower than another quote I had gotten, and Mac’s got the job done in one day. Very friendly people, and they did a excellent job on everything. I will definitely have Mac’s take care of all my future repair needs, and won’t hesitate to refer anyone I know who needs automotive work done. It’s really hard to find a mechanic who you can trust and has fair pricing, and Tyson went above and beyond.
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August 2023 by George Robirts
Really went out of their way to get the AC lines we neaded for the classic pickup we were working on. Of course they have always gone above and beyond every time we've done business. Thanks Mac's , from Advanced Auto Repair. See you again soon , I'm sure.
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July 2023 by Joy King
Oh boy! Where to start. My husband told me to take it to Mac’s. I did, but there was a two day delay before they could get me in, which isn’t even bad, but it was so hot I thought I’d stop in somewhere and get my a/c charged up really quick in the meantime. I went in to another spot in SE off of Centennial and sat in the lobby for 15 minutes so they could come out and tell me I owed them $275 for diagnostics, which was not mentioned at all, and the fix would be $1200. My husband was mad at me for going in anywhere but Mac’s, but I had no idea that would happen. Two days later I take it to Mac’s as scheduled, and one day later I have my car back, fixed, and a $300 bill total!! So basically, just do what your husband tells you and “take it to Mac’s”. I paid the same for nothing as the whole service/fix cost me at Mac’s. *face palm*Also, the gentleman who runs Mac’s, works for the original family, what a lovely person. There is a sign to the left of the checkout, I’ll see if I can find a picture of it, that the staff there totally embodies. Customer first type of place, no funny business, and super kind staff.Take it to Mac’s!!!!
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July 2023 by Shelby Jones
I came in looking for a part with little info and they were amazing! Super helpful and knowledgeable, they helped get me the part I needed for my ac in our semi. They are definitely our first call.
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July 2023 by Roger Deming
We were traveling through Bend from LaPine and our van overheated. We were close to Macs and gave them a call and asked us to come by. It took us a couple hours to make the four miles to the shop. Tyson was our hero and helped us out and got us back on our way.We made it home without further issue. Tyson mentioned a couple things he noticed to have us check and he was totally accurate and we got the those things taken care of. Professional, friendly, helpful and pleasant. We couldn't be happier with the service.Service: General repairs & maintenance
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June 2023 by Roger D.
We were traveling through Bend from LaPine and our van overheated. We were close to Macs and gave them a call and asked us to come by. It took us a couple hours to make the four miles to the shop. Tyson was our hero and helped us out and got us back on our way. We made it home without further issue. Tyson mentioned a couple things he noticed to have us check and he was totally accurate and we got the those things taken care of. Professional, friendly, helpful and pleasant. We couldn't be happier with the service.
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May 2023 by Lawrence Brown
I came in with a 95 F250 that I am using to pull 16 foot trailer back east and I asked him to check out my cooling system. It turned out I needed a new clutch fan and a belt. They got both done extremely fast I’m 100% satisfied with this place. I wish I was staying here so I could bring them more business.
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May 2023 by Angela
Mac’s automotive is awesome, they fixed my car BMW x3 2004 quickly and the price is good too all the stuff is nice and friendly , I do recommend mac’s automotive, thanks again Tyson and all staff in the Mac’s
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May 2023 by Jerry Turre
This business is awsome. Best customer service I have encountered. Manager is the best. Repair was very timely and done perfectly. Strongly recommend.Service: Auto water leak repair
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April 2023 by Connie B.
They lacked in professionalism and clear communication. When I questioned why the diagnostic charge was being demanded of me in the moment and not previously mentioned in any of the four phone messages left (I received two), Tysons attitude was very defensive making it obvious to me he thought I would not pay. Leaving me a feeling that I was some sort of looser degenerate.I immediately sent them payment that he insisted was needed immediately but when it arrived, he had no idea what it was for. I took my car elsewhere. Keeping my car two days, replacing two gaskets and still not able to define the problem for $1700 told me a lot about this business. Add in the lack of customer service and attitude, I won't be back.
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March 2023 by Amber Powell
Shop was able to get me scheduled quickly and diagnose the problem. Communication was great about options for repairs. Affordable and professional.Would highly recommend!Thank you.Service: General repairs & maintenance
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February 2023 by Tyler F.
Good service, came in under my quoted price which is always appreciated. Turn around was like a week. I will be back when I need more radiator help.
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February 2023 by Ryan Michel
I had an overheating issue with my F-150 and visited 3 shops in town, Mac's was by far the best experience. Tyson spent a lot of time with me taking through solutions and ultimately working creatively to get my truck back to functioning properly through what was a pretty extensive line of repairs. I always felt respected and heard in the process, and the shop worked to get repairs done while being very busy. A very trustworthy shop, glad they are in town!Service: Engine repair
